LensCrafters at 435 21st Street offers quality eyecare with a wide range of services and products. Customers can enjoy comprehensive eye exams and choose from a variety of premium lenses and designer brands such as Prada, Versace, Dolce & Gabbana, Ray-Ban, Oakley, and Persol. The store accepts most vision insurance plans, including Aetna, EyeMed, Humana, United Healthcare Vision, and Davis Vision, welcoming all prescriptions. Customers frequently praise the friendly, professional staff, highlighting employees like Michelle, Bill, and Sarah for their helpful and efficient service. The appointment process is smooth, with minimal wait times, and staff members are described as knowledgeable, kind, and patient. Assistance with frame selection is personalized, ensuring a good fit and style suited to each individual. Although some find the options expensive, the overall experience is highly positive, marked by excellent customer service and a wide selection of fashionable frames.
The doctor and receptionist here were extremely kind and truly care about their patients and their experience. I felt well cared for throughout my exam. It’s very clear that patient experience matters to them, and I really appreciated the kindness and professionalism I was shown on the exam side of the visit.
August 2026
Bill was very helpful and took the time to help me and my son find the right glasses, lenses and frames. Bill jumped right in and asked questions to find our perfect match.
July 2026
Great experience. Sarah was our salesperson and she is fantastic. She is attentive and very patient. We are extremely pleased after working with Sarah.
