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September 2023 by Kristi W
Absolutely a fabulous store! The quality and attention to detail from Christina and her staff made us feel like part of the crew! Our home definitely feels like a seaside retreat!
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April 2023 by Nola Blake Reyes
Uncaring
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February 2022 by Marjorie T.
I give this a one only because the designers were nice and helpful, but the rest of the experience was awful. I ordered over $8500 worth of furniture and was told I would have it in 20 weeks. After nearly 8 months I had not even received a call letting me know it would be delayed. I had to call them to follow up. I was then notified it was complete and would be delivered soon. Another month went by and when I called I was then told that one of the couches I ordered was lost. They tried to offer other items but weren't very apologetic. In the end I cancelled the entire order. I don't think they were honest in the fact that they placed the order wrong because how do you lose a couch. I would not deal with them again and it's disappointing because I loved their products and would have gotten more in the future.
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June 2021 by Linda G.
We were sold on buying furniture from Our Boat House. We liked the furniture they have so we paid the $500 design fee, thinking we would be spending a lot more than $5000 and the cost of the design fee would be subtracted from the cost of the furniture we would purchased. We met with the owner and one designer and told them specifically what we were looking for. We also specified what furniture was recently purchased and needed to be included in the new design. Later, when we had a review of the plan over the phone, the owner was no where to be found, but a designer by the name of Jonathan directed the meeting and presented their plan. Only two options- neither plan included our furniture that we told them we wanted to keep since it was only 4 months old. Jonathan referred to it as, "previously owned furniture". Also included in the plan was a mirror topped table, I told them that I have two grand children and wanted no glass. So the meeting ended on a flat note, we felt unheard. Designers can be somewhat useless if they don't take the goals of the client in mind. We not only wasted the $500 design fee, but we will never set foot in the store again. We wrote them an email explaining how we felt, and received a total blowoff response. How sad when a customer is sold on your product and wants to take advantage of your "free design service" and is so turned off by the process that they walk from the $500 and never return. Upon further research, even though they claim the majority of their furniture is from the US, I found most of it is from China and overpriced. Some products are from Wayfair!!! Beware and go elsewhere.
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March 2021 by Mary S.
Our Boathouse has the most gorgeous things. They have transformed my home! Check out their furniture, fixtures and accessories in my pics!
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November 2020 by Kathryn K.
My experience with Our Boat House has been unequivocally the worst I have ever experienced. After months of shipping delays the bed I ordered arrived severely damaged. Numerous attempts to contact the company went unanswered. The one time I spoke to someone, they said the bed was scheduled to be picked up. Nobody called. Nobody showed up. It has been weeks of stress and drama. Do not order from this company. They have no standards, no customer service, and absolutely do not stand by their products. I am not entirely sure it isn't a scam. It is the most disappointing shopping experience I have ever had. Please learn from my miserable experience and save yourself the headache, the expense and the trouble!!
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October 2020 by Marjorie E.
Beautiful furniture but TERRIBLE customer service. They couldn't have given a dam that we were in the store! Came in prepared to spend $6,000 on a sofa sectional but the guy was more interested in talking to someone he knew that came in after us. Don't bother going here unless you know the salesman.
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July 2019 by Jeanette Garcia
Beautiful things way to expensive
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June 2018 by Cindy T.
A few years ago the design team at our boat house helped us to remodel our living, dining and kitchen island all online and via email communications. They are amazing to work with. We love everything and I keep going back for more!
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May 2018 by Linda Doran
Outrageously overpriced.
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May 2018 by Leeann Ulrich
Always neat & classy stuff. Can be pricey. Miss working in this building.
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April 2018 by DD LB
Fabulous upscale furniture. Pricey. Limited choice of furniture styles with quality fabrics. Beach themed decor.
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November 2017 by Jim Marcil
Amazing showroom and website!!! Love the beachy nautical feel of everything and the slip covered furniture is sooo comfy. I'm decorating both of my places with all this companies items.
