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February 2024 by Howard Doyle
Limited parking, short staff could not provide service meeded
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January 2024 by Nancy Dixon
Charlie was excellent and explained everything very well. Looking forward to increasing our services with T-Mobile
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December 2023 by Mary Meyer
This location has always provided the quick and professional help to resolve any cellphone issues that I had. Besides that, the employees were kind and patient. Thank you, T-Mobile (on the Miracle Mile in Vero Beach, FL).
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December 2023 by Blake Davidson
I was in this store a couple years ago and had a bad experience with the manager Kamal who makes you feel like you're a nuisance to his day. I came back just a few weeks ago thinking things might have changed, but I was sadly mistaken. I would recommend any other Tmobile store in Vero, specifically the location in the mall.
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September 2023 by Gabrielle
Really rude staff they have no desire to help and as if you inconvenienced them for coming into the store ??♀️??♀️??♀️ no wonder why more stores are going out of business and more ppl are shopping online..
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May 2023 by ILLUSIONIST
My experience that I had at Tmobile was very effective, informative, and quick. I purchased the new internet box for $50/ month. Alex was very professional and helpful. He answered all the questions I had and explained how to set it up very simply. I highly recommend this store and Alex's service. Thank you!
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May 2023 by Alyssa Pearce
I have came into this store twice within a week & both times the employees were not helpful nor friendly. No one trys to make an effort to help resolve the situation. The customer service is not good.
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April 2023 by EST
Super rude people!And not knowledgeable!Moses and Kamal terrible lack of service.Rude.Moses hung up the phone when I asked a question.I don't recommend.They never answer phones.T mobile is the worst company to have.
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March 2023 by Matthew
I've worked with many different carriers in a professional capacity. T-Mobile has excellent customer service. Needed to replace my SIM card today. No fuss, got it replaced, out the door in 5 minutes.
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March 2023 by Maria Fulchini
TMobile Miracle Mike..Eric is the best best best..educated, kind, smart..all of it! He rocks..this man needs a promotion and a raise!
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March 2023 by Susan O'Keefe
Uncomfortable experience shopping in this store. Service and education needed about how to care for customers
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February 2023 by Susan O.
Really poor customer courtesy and support. No place to sit. Three hours they spent switching over my new phone. The staff don't seem like they want to be there is my impression, and the manager Eric is not setting a very good example.
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February 2023 by Jayne Parker
I came into this store on 1/20/23 in a panic with problems setting up a phone to my current account that I had purchased online for a relative. I couldn’t get it set up as I wanted. After calming me down, the lady in the store gave me pros and cons of setting it up for the purpose I needed. After leaving the store I arranged to return the phone online and cancel that particular line. I still have several active devices on the account and will continue to be a customer because I was told what I needed to hear, not what they needed to tell me to keep a sale. Thank you, and apologies for the attitude.
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February 2023 by Lili Cerrito
My son purchased a phone . The person assisting him kept answering the phone and seemed very dismissive. My Son is high functioning Autism. It takes a lot for him to put himself in these situations .He is in 40s so i did not interfere. Even if he wasnt disabled .Customer service is lacking and perhaps they should have someone answer the phone. And not Task the clerk. honestly i thought the conversation on was a conversation with my son then i relized he was answering multiple calls . My son left confused and did not have a functioning phone .
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February 2023 by Charles Graff
Needed to switch phones. Person downloaded all old phone info. onto new phone. Very nice....
