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January 2024 by Jackie M
Thank you so much for providing me with such great services, as I am a loyal customer of 32 years. The staff are always very friendly, knowledgeable, and provide me with an exceptional experience.
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November 2023 by Jolanta Feliciano
Terrible experience!!!!! People do not know what needs to be done. They sat on my documents and canceled my insurance, so I received a note from the MVD that my car insurance and registration expired. Now, I have to reinstate everything which requires multiple trips between State Farm and MVD. No one cares. No professional attitude. No urgency.
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September 2023 by Catherine Nalls
They sat my paperwork on their desk for two days before finalizing it! Zero sense of urgency! Terrible company! Reporting to BBB
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August 2023 by Erin Dean
I’ve never dealt with more genuine, and better people when it comes to insurance. I recommend them to everyone. Whether it’s a phone call or I walk into the building they always have time.
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February 2023 by Caprice Witt
The best customer service I have ever experienced! So very grateful for the Modesitt team!!
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December 2019 by Shannon Griffin
This is the place to come to for your insurance needs. I always have exceptional customer service, great rates, and even better discounts. The staff is always friendly and compassionate towards their clients. I have been a loyal customer for many years and I wouldn’t go anywhere else. You can count on State Farm. It is one of the best insurance companies out there.
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December 2019 by Matthew Obrien
Insured with this office for 4 years. I have a perfect driving record. No claims. But my wife at the time was in a few no fault accidents. So they drop us both. With no option for me to appeal and to stay on with them. They've done absolutely nothing to help me. Especially for being loyal customer for so long. State farm is a fraudulent company. They claim that they are here to help. But when you need help. They cancel. I do not recommend State farm or even further more, this office. You are only a dollar sign to them, and they don't care.
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December 2019 by Kim Cloughley
I have been insured with Tim’s office for many almost 30 years and his office has helped us many times & are very professional. We have all of our insurance there. Kay & Pat are so nice. Great people & they do a good job for us. I highly recommend Tim’s office.
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December 2019 by Taylor M
Great place friendly people and great company. State Farm offers great services like drive safe and save which has helped me save my insurance! Would highly recommend Tim and Kathy very nice agents.
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December 2019 by Kelley McCabe
I purchased State Farm insurance through Tim Modesitt. I thought the premium was high ($1,401) and it turns out I was correct. I was able to get coverage from Tower Hill Preferred Insurance Company for $1,099 per year – a $202 savings. Unfortunately, my mortgage company had already paid the next year's premium (a month early! how efficient...). I called Tim Modesitt's team and was told a refund check would go out to me - with the mortgage company's name on the check!! When I objected to this (knowing how difficult it would be to get the mortgage company to endorse this check and send it back – the closest office is in Illinois, so it’s not like I could go there in person), the person in Tim Modesitt’s office said, “This is the way we’ve been doing it for 20 years and that’s how it is.” Very helpful. I spent 15 minutes on the phone with my mortgage company to find out where I could send the check to be endorsed. The mortgage company told me in no uncertain terms that they have no department which would endorse a check unless it was to cover a claim. So I called Tim Modesitt back and requested to speak with him. I was told he wasn’t available. When I explained what I wanted, I was then told (15 minutes after the first call) that the check was going out today without the mortgage company’s name on the check. How did they change the way they’ve been doing business for 20 years in 15 minutes? In any case, we shall see in 7 to 10 days. Hopefully the check is actually only made out to me and my husband, as I was told by the second person in Tim’s office, and that in fact their 20 year policy was very quickly revised.
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December 2019 by Arty Pagan
I met Tim 20 years ago and have always been impressed by his knowledge and professionalism. I would highly recommend this office.
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December 2019 by Josh Bolduc
Tim and his team are so knowledgeable, I highly recommend them!!
