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March 2024 by Kelly Hayzlip
Nothing in stock I needed
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September 2023 by Lucy O.
Pharmacy maybe understaffed because they dont follow thru on contacting doctor office for refills as requested, and once they do get The script ( thru my intervention,) on Friday, they said ot would be ready for pickup on Monday pharmacist was too busy to sign off on it.
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September 2023 by Marc L.
Just reading all these one-star reviews, and discovered many are 3-5 years old. But they all could have been written yesterday! I've lived in Vero for over 40 years, and and it's stunning how a pharmacy this inept could stay in business!Explains why when you go in to pick up your meds, there's always a different staff, usually training. Says a lot. If I could give it 0 stars, I would. AVOID AT ALL COST! You can thank me later.
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January 2023 by David L.
Terrible pharmacy service. They delight in making a simple situation difficult. I wish there was an alternative with my insurance. Beware go elsewhere!David LoganVero Beach
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September 2022 by Jennifer Vasquez
Called in for transfer and refill of BP meds. 7 days and 5 phone calls - still no meds; just excuses. Incompetent.
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July 2022 by Aretha Bailey
Great service
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September 2021 by Gina B.
This is the worst pharmacy. It was true before the pandemic and more so now. Staff is so unhelpful. There's zero connection between automatic refill automated phone line and the store (they also claim it's a 3rd party so they're not responsible for lack of service). Enormous wait times just to get to "no, it's not here, please try later". This is medication which is by definition necessary!! Unacceptable customer service. Transferring all my future prescriptions to another provider.
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February 2021 by S D.
I'm mortified once again by this pharmacy. I have taken the same 3 meds since 2000. I moved to Florida in May 2019 and began to use this pharmacy. All went well until the stress of Covid seemed to turn the staff in the pharmacy section into savages. I went in to pick up my RX. When I saw that the young man named Hieu was working, I felt sick. Every time I deal with him is an exercise in patience for me. I was trying to pick up a med that I'd picked up 28 days ago. It's Ambien for sleep. Last month and the month before I picked this med up a few days late ( so I'm not exhibiting drug seeking behavior). He told me.I couldn't pick it up until 29 days had elapsed. Ok. I get it but his delivery is SO rude. Last night he told me to come in today and hung up on me. Tonight he won't fill the script. I'm going to report him to corporate because he simply has to learn to relate to people. Tonight he said, " I don't have time to deal with you. I'm busy!" I told him I was as important as any other customer. The store was empty. His rage is barely controlled. He is not an asset to this company. His female manager is no better. They hold your RX hostage if you're not in their good graces. She demanded that I gay a bridge prescription to cover a 2 day gap insisting I pick up my med on the 31st day. My doctor called in the bridge but she refused to fill it. My doctor called all day ( she told me she wanted to speak to him in the phone), nobody answered all day. Finally he got through and yelled at them. All of a sudden, the bridge was not needed and they sheepishly filled the 30 day prescription. It's confusing to try to explain this but BOY are they nasty, stressed and ultimately exude power over you with a smirk. What a daunting experience. Calling corporate tomorrow and filing formal complaint against both.
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January 2021 by Kathy Miller Lydic
Line to pick up prescriptions was 10 people deep with one clerk working. Horrible service.
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April 2020 by Jennifer P.
I was disappointed, I have to admit. I made an appointment for a flu shot, wound up waiting about 20 minutes past the appointment time, and watched as a man arrived without an appointment and was able to make more progress than me (i.e. received patient paperwork). This forced me into the unenviable position of having to sound demanding simply to get the service that someone with an appointment should have received. I had to step up to the "consultation" window and point out that I had an appointment in order to get my paperwork while the man sat filling his out. Although I was able to pay first, somehow things got mixed up again when the nurse called for his paperwork first; fortunately, the pharmacy technician had intervened enough times that it had become clear that I was to go first. I know it doesn't seem like much, but there is something to taking the time to fill out the information online and scheduling things- the idea being that if the nurse had ordered his evening properly he would have had the benefit of foreknowledge from my end, and to make me wait was inappropriate.
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November 2019 by EL L.
Exceptional staff, very kind and always remember your name. Super easy at Pharmacy without long wait time. Wonderful deals with App. My favorite drugstore in Vero.
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October 2019 by Thomas B.
This place is terrible. " I'll have it ready in fifteen minutes". Yea right. At least one hour later. This is every time I go in. Waited one time in direct view of counter. Over an hour later, I got up and asked if my prescription was ready yet. They looked and said yes it is. Why couldn't they have just put " Waiting" on it so they could just bring it to the counter. Most rude people at the counter. Like you're doing them a favor buying from them. Time to change pharmacies.
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July 2019 by James McGriff
Please hold!
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April 2019 by JOE P.
Incompetent, unacceptable twilight zone experience over and over again. It's as if they hire employees directly from mental institutions, or only those with iQs below 60. They are so inept, and their reactions to a reasonably frustrated customer is to yell and hold ur medication hostage because they "won't be spoken to in that tone", after they've screwed up ur order over and over again. If u really enjoy visits to an urban DMV, or visits to hospitals for the criminally insane, than this is the pharmacy for u. otherwise, go anyplace else but here. Horrific.
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April 2019 by Cameron Wingate
On the street corner it seems like the attract large quantity of homeless people who sit there and make a mess and beg for drug money I spoke with the manager and he told me he couldn’t do anything about it so I called the Vero Beach police and they strongly encourage them them get the hell out of there