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February 2024 by Glenis Fabienne S. Conseillant
I did an exam since May, they never send me the result. Even I called them more than 3 times
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January 2024 by Maria Pagan-Russe
Yesterday I was in the ladies' area for a densitometry and from Jessica's greeting I realized that it would be a pleasant experience and it was. She, in addition to mastering her job, enjoys and honors customer service. The empathy and desire to help was demonstrated with 2 ladies who came in need of a "space" for a mammogram just yesterday. Jessica did it and resolved their problem very peacefully and quickly. I left happy because I witnessed 5-star customer service. Thanks Jessica, don't change.
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January 2024 by Jackeline Currie Rubio
I was given the wrong instructions over the phone prior to my test. I wasted time waiting just to find out I couldn't get my test done. The receptionists were just chatting instead of checking the patients requirements for their tests. They really don't care.
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January 2024 by Rachel
Yunia is very patient and understanding. My cousin was scared to do her ultrasound but she made her relaxed and everything went smoothly. Marsha was very friendly and patient. Thank you Yunia and Marsha for going above and beyond.
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January 2024 by John Dewane
The folks at Akumin Wellington were so nice that I wanted to stay longer. From the moment I was greeted by the receptionist to being taken by Rod and Liz and Dr. Nam my experience was nothing short of amazing. Thank you Liz and Rod for making me feel comfortable throughout my entire appointment time. I would definitely recommend you to my friends and family.
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January 2024 by Giovanna Cancino
I was concern about a letter I received asking me to do additional image. I went in person to pick up the CD and I asked at the front desk why I need more images and the girl at the front desk very nice listen to me and took me to see the Ultrasound person YUNIA. She took the time and explained me everything very professionally. I wish every doctor, every person in the medical field take the time to talk to patients. Now, I know what I have to do and I have peace of mind knowing and understanding all about my exams. Thanks Yunia!
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January 2024 by Jack
Have used Akumin 3 times at this location and we were impressed with the efficient & cheerful service. The waiting room was crowded but they processed patients thru quickly. We were in and out for a CT scan in under 45 minutes.
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January 2024 by gail notarfrancesco
Tried to make an appointment it took over 2 hrs. I had referral in hand. Training in call center needs work! I finally got appointment and I DREAD Going to akumin for tests. If this is a sample of treatment...I would go anywhere but here! I will post result of my visit there!
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December 2023 by Christopher Schwartz
The staff was very friendly and very thorough with their examination. They made sure I was comfortable with everything throughout my examination and were very informative.
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December 2023 by monica manjarres
Little friendliness towards grandparents or seniors, they should improve customer service
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November 2023 by Lance Griffin
Had a test done 15 days ago and they still haven’t sent the results to my physician.. For more than a week there has been a recording saying their systems are down, I’ve left several messages and have not received a call back
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November 2023 by Susan Rocco
Every time that I have gone they over charge my co payment. I have showed proof of my co pay, I was lied to by the girl who accepts payment she insisted I was wrong, now they aren’t returning my calls because no one is there!!!
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November 2023 by Bharat Patel
These people never called when the system was down. What a waste drive from 65 miles away. I had to take time off from work! Never use this company
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November 2023 by Robert Tejada
Very irresponsible place! No previous call or text to notify that they couldn’t do the service I had an appointment for. 30 mins drive for nothing
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October 2023 by Paula Paulino
I had an appointment and waited over an hour before going up to the desk and was told it would be another hour. So why make appointments? Or at least let us know ahead of time, I had to miss work and still didn’t get my MRI since I had to pick up my son.
