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November 2020 by Angela Hosey
First, I have to acknowledge Marti Jamie. You have been exceptionally helpful to me for over 10 years and I appreciate you. And, thank you Lindsey. Second, the slogan says “You’re in good hands with Allstate” and they can back it 100%. I’ve been an Allstate customer for over 20 years and will not change providers. Thank you, Ann-Marie Batten at Allstate for having such an incredible team.
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August 2020 by harry samaniego
This month the company recently increased our premiums even though we are now driving less because of covid-19. The way we found out was by comparing last months bill. When asked why to my local agent. They mentioned that it's just the company. Buyer beware!
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April 2020 by Colin Goldsmith
Ann-Marie's agency is the best! She gives her clients personalized service with a staff that are well trained to help you with whatever your needs are! Ann-Marie started as our agent and she has become a friend. Services like hers with the backing of Allstate is not something you find often anymore. I highly recommend Ann-Marie to anyone looking for great coverage and even better customer service.
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January 2020 by Carol Garty
Karen Brown was awesome! She was an enormous help to me. She took her time to understand my dilemma and went right to work to fix it. She was my problem solver. I was extremely happy with her.
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December 2019 by Kendall Bierer
Chris Cortez was absolutely a delight to work with. My husband and I have been clients of All State for the last five years, and Ann-Marie Batten and her staff have always been professional and courteous. They take the time to understand who you are, what is going in on your life and how they can help provide you with the best coverage necessary. We will continue with Allstate primarily because of the people that make it such a wonderful company.
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December 2019 by Valentina Osorio
I have never received such EXCEPTIONAL CUSTOMER SERVICE! I walked in for a quote as I was shopping around for new car insurance, but after the amazing service I received from the team (especially from Marti, Karen, and Lindsey) I decided I would not even bother getting quotes at any other agency! The whole team used all of their knowledge and resources to help me get the best coverage and they made sure that I understood what I was signing up for. For the first time ever, I can confidently say that I understand my insurance policy & conditions!
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December 2019 by Katherine Hamilton
I was in an accident just yesterday, (please note I have had insurance with this company for 15+years) The first thing I needed after the accident besides a doctor was a rental car , I called and Allstate and they told me sorry you don't have that ,even though I have full coverage but from here on out we can sign you up for that! Really did I sound like I needed to add to my existing policy when I am so devasted... NO WHAT I NEEDED IS WHAT THEY PROMISED WHEN THEY SOLD ME THIS INSURANCE...I said when I purchased my insurance that when or if I am ever in an accident I don't want to worry about a thing so give me full coverage....The first time I need it....And now I am worried...hope everything else goes better than this first experience or I will be changing companies.
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December 2019 by Steve
Melanie Parker - what a superstar! We've been Allstate customers over 25 years. We were dealing with problems related to a tropical storm nearly two years ago. The subsidiary company didn't want to budge on denying our claim, so Melanie worked very diligently on our behalf with inspectors and a new company to get our house fully covered. She's the type of professional that every company wishes they had! Thanks for your dedication and hard work!!!!!
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December 2019 by jonathan peservich
Lindsey Brown, thank you for your prompt response to my inquiry. Your professional and courteous manner is refreshing. Keep up the good work!
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December 2019 by Maria Williams
Karen is the best. From the first time I spoke with her, it was as if I had known her forever. She is so helpful, warm and friendly. I'm glad she is there for me. THANK YOU KAREN!
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December 2019 by Maurice Sutton
Jerry was a great help with our Commercial Insurance. He saved us $6000.00 because he was able to negotiate the price better than my old agent that I was with for 10 years.
