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February 2024 by ALFREDO GERENA
Slightly burnt, overpriced!!
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July 2023 by Deanna
I went to get an original pretzel for my birthday. I get there and two people are working. I was told it'd be 10 minutes. I went over to Cinnabon in the meantime (That to be made as well). One of the Auntie employees came over to Cinnabon and asked the solo employee to make a pretzel. I decided to walk over to CPK to pick up a take order.That took time and returned well after 10 minutes. The Cinnabon was just getting glazed, so great timing. I walked next door to the Auntie kiosk and she told me it's be 10 minutes. The pretzel hadn't been made! At that point it had been close to 30 minutes. I was very upset but I wasn't coming back so I said fine I'll wait. While I'm waiting the cashier tells me the other girl who was making the bites doesn't like to make the pretzels and that's why she asked her brother. She felt bad, apologized, and offered me something for free. I wasn't happy and really wanted to say something but since she acknowledged the fact that it wasn't great customer service I let it go. At that time my pretzel was ready. She handed me the bag, I get to the car, start driving and once I'm on 441 I dig into my bag only to find out they made the wrong pretzel!!
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July 2023 by Josh Bass
Pretzel dogs were very burnt. Please make them not as burnt next time.
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June 2023 by Dayana Arias
The manager mistreats his employees I’ve seen it on several occasions. Will not be coming here again.
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June 2023 by Joshua Bass
Pretzel dogs were very burnt. Please make them not as burnt next time.
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January 2023 by Nathalie Hosey
They are so good. I haven't been there in a while but I look forward to visiting again.
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November 2022 by Tim Jackson
When they just got baked, it is the perfect bite. When not that fresh, better not to buy.
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October 2022 by Ken Lam
Love this place go get the App for Rewards!
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July 2022 by Deneen Ramaglia Hallonquist
Always a pleasure to grab a yummy snack here
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July 2022 by David Ortiz
Brianna is Amazing! Such a kind hearted person, her employers should be proud!! Keep up the good work, you’ll succeed in life
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January 2022 by AuthenticGirl LifeStyle
They don’t clean out their drink machines just pour more in on top .They don’t wash off utensils.It’s roaches in the dish sink they reuse old dough
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October 2021 by Aaron Stevens
The people were nice and they have really good pretzels
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July 2021 by Robyn Carmack
The whole vibe is pure chaos.
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April 2021 by Mark Leach
Ordered two pretzel bites. Cashier asked "Do you want caramel or sweet?" I assumed it was included by his wording. Nope, was apparently $1 extra for each. I asked for two frozen strawberry lemonades. He didn't ask what size and charged me for two large ones. Didn't notice all this until after I paid since I had two kids with me. At least it was good.
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February 2021 by Anthony L.
Rude staff. I tried using the self service tablet the first time; no issues. When I came back to get a $1 refill on my large lemonade, I used the same tablet again and paid with my card. The associate walks up to me and says, "We don't do refills." I can't say I know their policies better than her, but I've gotten refills from the other Auntie Anne's in the mall nearly a dozen times. I ask (since it may have been a covid thing) if I could instead get a fresh cup, and she refused. I asked her my options, she said I could buy a new cup or get a refund. I asked for a refund and she said only a manager can do it, and that there was no manager for the rest of the day (4pm Saturday 2/6/21, though it may have been Sunday 2/7/21). I won't be pursuing this further (it's only $1), but it's no wonder malls are failing with that level of quality. Coming from a mall employee.