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January 2024 by Jordan DeRossa
on Christmas Eve I went to this store and had a bad encounter with Maya King, she’s one of the managers there. She told another associate I was being “slick” in front of other customers, which is totally unprofessional. I asked her if she had said I was being “slick” and she bluntly said “yes, I did” in front of other customers. In my opinion, that’s not a way to speak to clients while other clients are present. I’ve personally worked at a Bath & Body Works and none of my previous managers would’ve spoken to a client or about a client like that. Bath & Body Works doesn’t stand for this, Maya King lacked professionalism and common courtesy. I doubt I will be coming back to this store. Everyone else in the store was lovely and polite but Maya King as a manager is a decision management should reconsider.
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January 2024 by Jasmine Johnson
Nice environment
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December 2023 by Kara O'Brien
Since the store moved to a larger location in the mall it's nice but hard to find what you want. My ADHD is bad in this store. I spend a long time roaming around here. I started buying online and picking it up here. Overall it has been convenient. However, the last time I ordered and picked up they gave my order to someone else. It took a while but we figured it out and they replaced the items.
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September 2023 by Keith S (Engineer Keith)
They had stock, it was clean, the staff was friendly and knowledgeable, the line went as quickly as one would expect.
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June 2023 by Anton Herzog
I went this morning to pick a few items up during the semi annual sale. When I got to the checkout, I told the sales person I had an online coupon 20% off the entire purchase. She told me the Internet was down and it’s going to be down for four days and there is nothing she can do about it. she told me I could go to another store and use the coupon but the nearest store would be at the Gardens mall, which is quite a distance away. Four I thought this was extremely poor customer service, and will probably never shop there again.
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June 2023 by Bettie Cephas
This is my go to place for all of my shower gels, lotions and fragrance bulbs for my home. My absolute #1 choice for years has always been Japanese Cherry Blossom
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May 2023 by Jeff Cohen
My daughter always stops here for the awesome aroma and great deals thanks
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April 2023 by CR Los
The Items are nice, but the service is horrible! The Staff will talk to each other and act like you don't exist!
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January 2023 by Jessica I
I wanted to exchange a plug in wallflower that broke after a few months of purchase and I went to the register and explained it to an employee. I was told I can exchange it because it was broken. It was 14.50 and as I was picking a new one out I asked the same employee that I spoke with a question about it and the assistant manger MARY interrupted with informing me that I can’t return it due to the new policy and would no longer allow me to get a new one. I have returned plug in wallflowers in the past with no problem. But I didn’t appreciate how excited this assistant manger was to proudly tell me I can’t return my broken merchandise after the fact I was told I can. Not satisfied with Mary’s customer service as an assistant manger she should have more respect for customers.
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January 2023 by Zack Puddu
Experience was good until after stores hours. My friend left his AirPods in the store and the employees refused to help my friend search for his lost item. They were being very arrogant and rude towards us and walking away when talking to us. Customer service was not good at all.
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October 2022 by A. BOSS
The lady at the front refused to greet Minorities or younger people! A group of customers got my attention while they were watching her greet the customers I was in shock of what they were accusing her of! And I'll be Darn that's exactly what she was doing. So pass her by as if was leaving the store she never said a work to me! Then my friend who's white left the store and the woman said Bye? have a nice day and even told her about the sales going on next week! ? We were in disbelief! We love that store.
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September 2022 by Marissa Varney
Great place to get your smell goods ?The only thing I didn't like that this place was so packed you couldn't even walk. It took me forever just to get out. Other than that it was great ?
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September 2022 by Dawn Meslin
Love this store! I went there to pick up an online order, and got greeted at the door by someone offering assistance. I explained why I was there, and they went and grabbed my order and brought it to me. What service!
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September 2022 by Janet Epstein
Walked in found what I needed cashier christian was very nice and helped find my free hand lotion and birthday bag. What an asset to the store.
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August 2022 by Fabricia Desousa
Great service and always find what I'm looking for !