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March 2024 by Adam Z.
Absolutely horrible experience with City Furniture. I ordered a $4,000+ couch online, and it was delivered in packaging. As I opened the packaging later that night, I found out that City Furniture sold me what appears to be a "used" couch under the guise that it was new. There was a large stain on one of the piece, of what appeared to be old urine, and numerous other stains on the other pieces. You could even see the pieces that City Furniture previously tried to "clean," but couldn't get the stains out. I spoke with customer service and they offered me a $200 gift card. Wow, thanks, a $200 gift card for accepting a used couch that was supposed to be new and cost me $4,000? Absolutely ridiculous. I advised that that I'm not here to haggle and for them to come pick up their used couch and issue a refund. The response that I got was that, upon delivery, you can no longer return an item, even if it has a defect. How in the world are you supposed to notice any defects upon delivery, when the item is packaged? Shady practices, horrible policies, terrible customer service, buyer beware.
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February 2024 by Matt W.
Great selection with quick delivery. Can't beat the price for the quality! The staff is great and attentive and ensures accuracy of the order and that the customer is happy.
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February 2024 by Nancy M.
Horrible customer service. My son is still waiting for a piece of his sectional to be delivered. Why is that one piece constantly on back order. Ridiculous. Too bad. We didn't read some reviews before we bought in city furniture. But shame on them. He has a whole house to furnish, and no way is he going back to city furniture. And all the supervisors that I spoke to in customer service, nobody gives a damn to make a customer happy.
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January 2024 by Nicholas V.
I would like to thank salesperson James Caprio and City Furniture for making my couch buying experience an awesome one. I was shopping couches for seems like years but could not find a better price for the quality of my new Nixon couch and cannot wait to make it the staple item for her family movie nights moving forward.
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January 2024 by Irene Costa
Staff was professional & very knowledgeable. I never felt pressured by sales representative, Austin who understood that I was browsing, as this was my first time looking at furniture. I so appreciated the time and efforts of salesman, Austin as well as Manager JT who clearly explained all details of my final sale.
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January 2024 by Kimmie Hickey
Great service experience! Dario was fabulous! He was friendly, helpful, took his time with us and answered all of our questions in a polite manner. Definitely ask for Dario!There are so many options to choose from for whatever you need! We love our new sectional sofa.That being said, the only reason I did not give 5 stars is because I feel we were not told the truth regarding delivery service by the store manager. We were offered free delivery, but were told we’d have to assemble the furniture ourselves, i.e., screw the legs and brackets on, and put the pieces of furniture together. Due to this, we elected to pay for delivery, which was not cheap. Upon arrival, the furniture came completely assembled and all that needed to be done was unwrapping it and placing it in our living room. We went back and forth regarding delivery service or not, as we could have easily unwrapped the furniture on our own and avoided an extra cost. I don’t feel this was good business practice at all.
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January 2024 by Gina Pisciotta
Yesterday I spoke with Victoria and Customer Care. She was absolutely amazing. Not only what she professional, but she offered me all the options and we talked through it. I walk away from this with the most positive feeling about City Furniture. I called so many friends last night to tell them how wonderful your store is and the people that work there. Today I walked into a store in Wellington, and was pleasantly surprised that the couch that I had seen online was in the store. The salesman that I work with I believe it was Dimitri help me through the process of purchasing this couch. All I can say is thank you City Furniture.
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January 2024 by Janice Chin
The entire staff was amazing especially Gabby the store manager, who made the entire process as easy as it could have been. The delivery guys were also amazing. I was very pleased with how quickly I received my bed. Very impressive!!
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January 2024 by Shantia B.
I will never order anything from City Furniture ever again, they messed up my order and it took them four time to get it.
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December 2023 by Lindsey Brass
I had a great experience with sales person Darrio. The door buster price was amazing plus delivery and taxes. That’s it! No surprise fees and no pressure or sales tactics to get me to buy immediately. I was able to return the next day and complete my purchase. I was also able to schedule delivery when it works for me.
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December 2023 by Nicki T
I stopped in to take a look at a dresser I’ve been eyeing for some time and ended up finding a floor model at a discounted price, which was awesome! I worked with Krystal, who made the entire process quick and easy. I’m very happy with my purchase and will make sure to come to this location for any furniture or decor needs in the future since the customer service was 10/10. Thank you for the awesome service, Krystal!
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November 2023 by Damilet Hernandez
I had an amazing experience picking out my furniture in store. I really love the layout and all of the selection there was. Krystal was extremely helpful and patient. I highly recommend anyone to find her for assistance in purchasing.
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October 2023 by Ja ck
Beautiful location and a huge selection! Risaira was great and showed us everything we were thinking about and interested in. She made great suggestions and made us rethink our room plans. Would definitely recommend stopping by if you're looking for something new for the house.
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October 2023 by Doris Rodriguez
I’m really happy with the professionalism and patience of Giovanni to help us find the dinning room . Since the first day I was in the store at Wellington he kept in contact with me and was able to adjust to my available time . So different with the store located at Palm Beach Lake where they treated me so different, rushing me and never helped me to find what I was looking for . The rest of the staff at Wellington store were so helpful assisting Giovanni when the system to apply for store credit was giving him trouble . So happy just willing my dinning room could arrive sooner
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October 2023 by Cheri Vaniglia
Maria was so helpful! She greeted me upon my entrance into the store. She showed me all of the chairs that I was interested in and gave me great information. Wonderful customer service experience- thank you Maria!
