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April 2024 by Kay Louis
My family & I LOVE cold stone! We get our usual & stick to what we know!My husband: Birthday cake remix w/ an extra brownieMy son: cotton candy ice cream with gummy bears & rainbow sprinklesMyself: French vanilla ice cream with Carmel, bananas and browniesSoo good! The staff always seem a bit young so never expect the customer service to be 5 star.
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April 2024 by _.kokushibo._
Hella good my good fellow citizens
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March 2024 by Leanne Dawn
Picked up ice cream cupcakes for my husband’s birthday. They tasted like they had been frozen for too long, freezer burn.
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March 2024 by lina lemos
BE CAREFUL WHEN ORDERING ONLINE FOR DELIVERY, THEY MESS UP THE ORDERS AND THEY EXPECT YOU TO DRIVE TO THE STORE WHEN IT WAS THEIR FAULT, TO GET A NEW ICE CREAM!I LOVE COLD STONE ICE CREAM, BUT THIS EXPERIENCE HAS LEFT A REALLY BAD TASTE!WHEN A CLIENT PAIDS A DELIVERY FEE, A TIP, AND A CHARGE FEE FOR THE CONVENIENCE OF THE DELIVERY AND THEY ORDER SENT YOU THE WRONG ITEM, AND ON TOP OF THAT THE BUSINESS DON'T WANT TO TAKE ACCOUNTABILITY FOR THEIR ERRORS. WHEN I RECEIVED THE WRONG ORDER I CALLED THE STORE IMMEDIATELY, THE STAFF IS NOT PROPERLY TRAINED TO DEAL WITH ISSUES LIKE THIS BECAUSE THE LADY SAID LET ME SEND THE OWNER A MESSAGE, AND HE WILL GET BACK TO YOU, 2 WEEKS LATER WAITING FOR A RESPONSE, THE OWNER ASKED ME IF I TOOK A PICTURE? NO ONE TOLD ME!!!! HE SAID HE WOULD RE DO THE ORDER FOR ME BUT I HAVE TO DRIVE ALL THE WAY TO THE STORE TO PICK IT UP! ( WHEN I PAID FOR MY ORDER TO BE DELIVERED ) DANIEL THE OWNER AND EDWIN THE MANAGER ARE A JOKE! WORST CUSTOMER SERVICE EVER!UPDATE: I HAD TO PLACE A NEW ORDER ONLINE IN ORDER TO BE ABLE TO GET MY ''REFUND OR MY ICE CREAM RE DONE'' , ITS NOT LIKE THE STORE GAVE ME A FREE ICE CREAM! I STILL THINK THE ISSUE WAS NOT RESOLVED PROPERLY, SINCE THE STORE MESSED UP MY ORDER THE ONE I PAID DELIVERY THAT IS NOT CHEAP, THEY SHOULD COMPENSATE ALL THAT PLUS THE INCONVINIENCE THEY ARE CAUSING TO THE CLIENT.
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March 2024 by Lydia A
I love cold stone! Been coming here for years!I love the banana caramel crunch with pecans! Soooo good! Hubbys and I favorite spot for late night dessert ☺️
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March 2024 by Brandi Perez
My favorite place to go ! Absolutely love it here.
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March 2024 by Jayde
The restaurant was great customer service was
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March 2024 by Ronaldo
Joao the best servicer!
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March 2024 by Emily Astrin
Cold stone is my families favorite ice cream shop in town. The staff is always so friendly and really helpful in helping each of us find exactly what we are looking for. They have all of the ice cream flavors and toppings you could ever want! 100% recommend.
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March 2024 by Shawn Tesoro
Best ice-cream
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March 2024 by Isaac gomez
the best ice cream in west palm!!
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March 2024 by Arman Naim
heck yeah
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March 2024 by James Martin
Beat ice cream
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March 2024 by Martina Nunez
Super fast and friendly service! Love this location :)
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March 2024 by Graziele V
super fast pace and very sweet people. very patient :)
