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August 2023 by Megan Rotondi
Rude workers. Had 2 girls at piercing and noone attending the register. Waited 20 minutes to be taken care of just to be greeted by rude employee. Will not shop there with my daughter again.
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June 2023 by Kaitlyn Diaz
AMAZING CREW!! Big thanks and appreciation to Kami ?. She did my two piercings (one cartilage and 3rd hole). The atmosphere was great. Great management and great teamwork. I felt comfortable and not shy. I’m usually an introvert but today they made me an extrovert. Thank you for your service and kind, patient and understanding team. WILL BE GOING BACK! If you’re seeing this review, it’s a sign to GO TO ICING! They have it all! ❤️
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April 2023 by Paris Kelly
I had a wonderful experience at Icing. Customer service was exemplary. My interaction with the manager Yasmin was so pleasant she was helpful, knowledgeable,and patient . I tend to be indecisive so I appreciated her taking the time to ensure that I purchased what I desired . I will return in the future.
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April 2023 by Dakota Smith
Yasmine the manager at this store is very rude and should be fired. I witnessed her curse at a customer and throw the customer receipt in the trash , and then threaten she would call her husband to come deal with the lady customer. I can’t believe you would employ someone who behaves like this. She was screaming in the customers face.
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April 2023 by Abby Ramsarran
The icing store at Wellington mall is thee very best that I have ever experienced-Yasmin -Nicky and all the other employees are so kind and pay great attention to my needs as well as all the other guests-they keep that store so tidy and organized-for me this is THE ONLY jewelry store for me-such a good vibe from the moment I walk in the door-I highly recommend shopping at this location x
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April 2023 by Angela Harvey
I love this place so much! Just a personal feel with the associates and the jewelry. I receive messages letting me know about all of the sales and I love that! I am an Icing enthusiast!
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January 2023 by Rachel Hartmann
Doesn't deserve the one star solely because of the salesgirl Nicki. I have had the ears pierced there before and had a great experience. Nicki had a really bad attitude. Told her I wanted long posts because of the size of my ears plus easier for me to remove. Ihad trouble filling in the laptop. Sheacted like I was bothering her.Then when I mentioned the long posts she said she had put in for the short ones.
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January 2023 by Neil Maune
My wife had a terrible experience here. This would be a 0 if it would go that low. She called customer service and made a formal complaint. The employees are rude and bullying. DO NOT SHOP HERE.
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December 2022 by Lee Garay
Extremely disrespectful place. Upon checkout, I was continously pressured into buying additional merchandise that I didn't want or need. This was followed by being pressured to donate to certain organizations I don't even approve of. Very unprofessional service and sales tactics. Definitely a place not worthy of visiting. I will never return.
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October 2022 by Justin Bowen
DO NOT ENTER! Honestly they don’t even deserve that 1 star. I bought something impulsively and wanted to return it within 10min. Literally 10min. First I was told they don’t take returns until after 24hrs…Bogus…Next I was told that ONLY the manager is allowed to do returns….Again Bogus…after arguing those two things. Lastly I was told I can’t return because it’s body jewelry. Keep in mind. NONE OF THIS WRITTEN ANYWHERE….in fact the display they show at the register says otherwise. Store is Bogus…the manager wasn’t even there, it was just the minions yapping away talking total nonsense.
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January 2022 by Anndrea Stark
Only had one person working and the store was kinda packed.
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January 2022 by Charles Tear
Love the customer service I received from Yasmin. She is very polite helpful and makes your shopping experience a very comfortable and enjoyable one. Always let you know what deals they have greet you with a smile and alway willing to help with anything you ask.
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January 2022 by Natalia Siqueira
I LOVE this store! The employees are always so welcoming and the manager, Yasmin, is so helpful and kind! She’s very knowledgeable about piercings and made me less afraid about the whole process. This is my go-to Icing store!!
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January 2022 by M.B.M
I’ve been shopping here for quite sometime and the jewelry is to die for!! I say it’s worth the price and they have that buy 3 get 3 free promotion on almost everything! The staff is always friendly when I come in and they help me throughout the store.
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January 2022 by Jessica Stinson
If I could give a 0 I would. I went in looking for Christmas stuff for my daughter. Of course their Christmas stuff is inappropriate but cute for adults. I was going to leave and one of the workers there announced to the whole store everything in the store is buy 3 get 3 free. I clarified if it was “everything” or just jewelry. She expressed that it was “everything in the store” So we spent some time to find 6 things all under $7.99. When we went to check out the young girl informed me my total was $41. I’m not a mathematician but 7.99 x3 doesn’t equal $41. Even with tax on all 6 items at absolute most the total wouldn’t be more than $30. I was told “oh well that’s what the computer says so that’s the price.” I said well that’s false advertising. I’mnot making up mathematics. Yasmin/ Jasmine: whatever her name is, said she was the manager and was completely rude and said that we can go downstairs to Claire’s. I understand now why she is a manager at a small store in the mall lmao but if I was the owner I would never allow my employees to speak to customers that way. I run a business and this girl will never amount to anything based on her attitude and customer service skills. Sad for her but I figured I’d share my experience. Hope y’all go in when this rude “manager” haha isn’t there. Good luck with your purchase.