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October 2023 by Paula Fagin
Arrived five minutes late, upon arrival checked in, was called back in less than five minutes. Tiffany was awesome, she was efficient, she was helpful to her colleagues (as 3 others called for her help dealing with a child) she had superb bed-side manners, so sweet and overall proficient and professional. Absolutely great appointment; after being concerned with the comments left prior; make your own judgments, treat people with kindness and respect.
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October 2023 by Zinnia Sotolongo
Horrible. Do not click on the address they send you via text to get there, it takes you to the middle of some houses. Obviously I got to my appointment late because I was driving around to find it. When I get there I couldn’t check in and the machine was telling me I had to be put as a walk-in, so I asked one of the ladies (asian, curly hair) if she thought it was going to be a long wait because I was fasting for a 3 hr glucose test and I was 7 months pregnant. She was very RUDE! When I first approached her it seemed as though she didn’t want me near and then I made sure to say “Can I ask you a question?” And she said “Sure” very rudely. Then, I asked her the main question and she wouldn’t answer so I asked her again she said she didn’t know how long the wait was and that everyone else here was (apparently) fasting as well so to just wait. She was being very rude this whole time and obviously I was only asking because I’m pregnant and would have to fast for another 3 hrs but she didn’t seem to care one bit. Really horrible experience. I would not recommend this location to anyone.
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September 2023 by Ekaterina Hernandez
I have multiple chronic illnesses and have to have blood drawn on a regular basis. In a lot of cases, those have to be done ASAP. Quest was always known to me to be notoriously difficult to make a timely appointment, but since Quest states that walk-ins are welcome, I went in today with my lab order. I registered and was placed second in the waiting list. When I walked in, there were about three people with appointments, and three walk-ins. The appointments were let in regularly, while the walk-in list was growing longer, and only the person in front of me was taken in. Time went by, and at some point, there was only ONE person with the appointment there, and at least SIX walk-ins, waiting patiently while there were at least four technicians on the back (maybe more). I waited for over an hour and was concerned that I will be late to work, when I noticed that my name is not in the stand-by list anymore. Since no one was available to double-check, I asked the next technician what happened with my name, and she said she needs to take her patient in and doesn’t have time for this. The next technician who went outside ignored me at first, and when I repeated my question, she said I am still in the list. I asked why I cannot see my name there, and she turned around and walked away. After that, I said I will be going to Labcorp, and walk away as well. I called my doctor, and she recent the order to Labcorp, which had an appointment available as soon as Monday in my area. I called corporate office and let them know what is going on as well.Dear Quest, if you don’t want to have walk-ins, please let patients know, and we will go to a different company. Change your policy that only appointments will be honored, but communicate with people about it! At this point, it looks like your employees do not care about their patients, and it is sad because many of your patients are ill, and need medical care in a timely manner. And if you are OK with your employees demonstrating such attitudes towards their jobs and their patients, PLEASE do not play the advertisements in the office about how convenient and caring you are and how we should recommend Quest to other people.
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September 2023 by Ramona Divivo
The worst, granted I was a walk in , but they let me sit there for an hour before informing me they were not taking anymore walk ins. At least put a note on the door. Very disorganized place. If you live in Wellington go to the one in Royal palm next to Lowe’s, they are so attentive, very nice and very organized.
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September 2023 by Jo Ellen G
Someone from the Quest Executive Offices really needs to take a good look at the Wellington Quest location. At least on 3 different days I was turned away at 9:00, 11:00 and today at 6:30 AM with just 2 people waiting. Mary said they were short staffed and so did the other 2 times say the same thing. I asked Mary how many staff were drawing blood at 6:30 AM when they opened and she would not respond. Either these people are just plain "Lazy" or they really need to hire more staff. Why does It take at least 2 weeks to get an early morning appointment? Not sure if anyone even reads these posts or even cares since nothing has changed over the years! I have also had my posts deleted or no response!
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August 2023 by T Z (SunsetMoon)
Unfortunately, being on a medication that requires me to have blood drawn frequently, I feel like I'm a regular here. I have always had a good experience and felt like the staff was doing the best they could every single time. They treat me with kindness and respect and are always very professional. I schedule my appointments via the website and usually wait approximately 5 to 15 minutes.
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July 2023 by alex garcia (alexgp2000)
I have been to thousands of doctors and no one could take my little brother's blood. The specialist Tiffany is the best, she is the only one who could take my brother's blood without crying or hurting him. This place is the best.
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June 2023 by Vanessa Bloom Beauty
If I could give less stars I would. This place was the worst. The appointment time we scheduled was for 1130am and it is currently 12:12 and my son hasn't been seen. He is also fasting to have his blood work done. They have no regard for peoples personal time. They should consider more staff or less appointment times so that the poor people in the waiting room aren't there forever. D****
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June 2023 by Jennifer Ramirez
I had an appointment at this quest location on Friday. I waited less than 5 minutes to be taken back because I had an appointment. The staff were kind and pleasant. I would definitely visit this lab again.
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June 2023 by Kim Koslow
The absolute rudest Asian woman came to the door, had it locked at 2:50 when they are to close at 3p. She said we’re closed and walked away. NEVER use this QUEST! Literally slammed the door in my face!
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June 2023 by Regina W.
I have had some bad experiences in the past at this location but today I had Roush take care of me, she is exceptionally compassionate, understanding, explanatory & extremely gentle. Quest needs more employees like her, she takes pride in what she does and in caring for patients.
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April 2023 by VMW West
I made an appointment after reading reviews that this location doesn't like walk-ins. I arrived about 15 mins earlier. Check-in was easy & I was called in about 2 minutes after appointment time, so no problem there. The reason for 3 stars is the technician. Asain woman ( can't recall her name) She wasn't exactly rude, but not friendly either. I told her my veins roll & she may need a small needle. The issue is she never responded to me. She just proceed to drawing the blood from the vein on the inside of my elbow. I assume that's an alternate location siteBut she never tried the standard vein. I now have a painful black buise at the location site. I've never had blood drawn from there before.
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April 2023 by Adam Haas
Like others, I showed up 10 minutes before my 3:30 appointment today and the door were locked. I take time away from my day, leave work early, make an appointment and you guys are closed‼️ It is truly amazing this place is still in business. This has happened now 3 times in 1 years time. LapCorp seems to be the place to go... Thanks for nothing Quest ?
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April 2023 by John C.
I've been here twice now and both times experienced top-notch service. Marissa my tech was extremely kind and courteous. I hardly felt the needle,she really knows her stuff.
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February 2023 by Oscar Cuzzani
I arrive without an appointment at 1:20 PM. They are open until 3 PM. The waiting area was empty. A technician told me with bad manners that I was too late and that I should come the next day. Fasting was not required. I asked why they do not tell their customers what is the time they do not accept any more patients, and she shut the door on me. Rude people, no interest in working their hours, and they call themselves "Heroes". Went to another Quest 2 miles from there and I was seen in 20 minutes without appointment the same day.DO NOT COME TO THIS LAB!