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February 2024 by Eli N.
Bad service. Bad quality. Used to be one of the best back in the day but now with so many options their quality of service both human and the actual home WiFi service absolutely, completely suck. I had them for several years until I saw the light. They say the grass is not always greener on the other side, well, if you're switching from Xfinity, the grass is, greener. 0 stars.
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February 2024 by Nancie Tarnowski
My experience at Xfinity was very very good . My 2 reps, Selena then Asher were very knowledgeable!
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January 2024 by Scott
Have been on hold with XFINITY support for 90 minutes. Bang up job!
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January 2024 by Richard Bergamini
I had to visit an Xfinity store to change some account information and chose this particular store thinking maybe it would not be too busy! I was correct. I did not have to wait long until being greeted by Tre who was pleasant, courteous and knowledgeable. He was able to assist me in my mission and had a great attitude throughout. The store was clean and well maintained and appeared staffed with friendly associates. I was glad I chose this store and will return to it again if ever a need arises.
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January 2024 by Brittany Norris
Has issues with Xfinity service in the past but Jelani made updating my modem and account super easy and convient. If I have issues I’ll be coming in store here instead.
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January 2024 by Ted from Florida
Very clean and organized with a friendly staff.
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January 2024 by Leesa Martin
The first Xfinity associate came to my home to install service. He spent 5 hours and could not get the equipment to work. I canceled my internet, television, and cell service because of the "customer service" agents actions on my over 50 calls to Xfinity. Now, two weeks later I am receiving emails telling me to return the equipment. The installer hardwired the modem into the wall - I do not know how to undo the wires. They have FINALLY scheduled an appointment for the day after Christmas. I will never consider their service again. Their customer service from the automated system to the live agents is the worst I have ever encountered.The photograph below shows the wire from my home going across my neighbor's yard (they have two young children) to the box on the canal, an attractive nuisance, was left in this condition for over a week.
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December 2023 by Tank
Great customer service.
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October 2023 by Susan Sponaes
Everyone was very helpful little wait time. I traveled 25 to the Wellington store rather than go to Jupiter store 5 minutes away. That store people are rude they keep changing wait time and will not visit that store again
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September 2023 by James Trakis
I received excellent customer service from Eddy. He knew exactly what to do to help my iPhone.iPhone I had was dropping calls in the middle of some of my conversations.He managed to refurbish it. No more dropped calls!!
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September 2023 by Elena Ginoris
Very nice associate forgot his name, tall, helpful took care of my problem, very professional
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September 2023 by Reinout Brugman
Friendly , efficient, great deals. We now have TV, Internet, mobile, and streaming app. Saving lots
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September 2023 by Richard Lyda
Great customer service with Jade. She was friendly and professional.
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August 2023 by Adam Osowsky
Xfinity in general has horrible customer service. Ive been on the phone with tech support and every went to the Lake Worth Rd location and was treated very bad. SEL at this location is why I am giving 5 stars (more if I could) solved my problem very quickly and was super friendly. SEL should train ALL Comcast employees in customer service.
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July 2023 by Becky M.
I have to say, after reading the reviews I was dreading having to head to the store. I walked in just after 5:00 and there was no wait! The associate Jay called us right over. He was extremely pleasant and knew his stuff! Helped with replacing our old modem and checked our plan and was able to upgrade our service AND save us money! We were on such an old plan, yet every time I called Comcast directly, no one mentioned it. Thank you Jay for helping us!
