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March 2024 by Errin R
The absolute arrogance and attitude of this store's employees is disgusting, they either need a huge retraining on customer service or to replace everyone, Store Manager included for allowing this type of service. While trying to find new shoes for everyone in my family we sat on the benches, trying to decide which ones we wanted for who and seeing what options/colors were available online to place an order if we didn't see any in store. While we were going over options, the store employee (a younger girl with darker blonde hair and a nose ring who conveniently didn't have her name badge showing her name) asks "Are you just sitting around or are you going to actually buy something?" in a nasty tone. She had only asked us one other time (also in a nasty tone) if we needed help and we had told her we were deciding. So we left and took our $700 shoe purchase to Finish Line next door.
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March 2024 by Khalih Mccogg
So tried of rude and stereotype employees. Y’all are very rude and unclassy never what I shop her again. It’s this not the 1st time you don’t who is who or what is what when proper procedure is followed. You can be able to pinpoint. For an example, I was never asked for my phone number or email like the previous guest. Also slick comments what’s wrong throughout the transaction thank you for making me understand my worth and why I should stop giving people my hard earn money.
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December 2023 by music life
I would give 0 stars if that was an option because the customer service here is horrible. Believe me when I say I would have 100% rather grab my own size then ask them for another size.
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October 2023 by M Pierre
The level of customer service I recently received from the store manager Devonte was alarming. I purchased a Jansport backpack from Champs on 8/9. School started 8/10, first zipper broke we ignored it however once the second zipper broke I immediately called the store. I informed them of the issue and I asked what was the process: refund or exchange as this is a defective item. The employee that answered the phone told me to come in for an exchange. Upon my arrival at the store I was then informed that they will not provide me with an exchange nor a refund but Jansport offers lifetime warranty and I needed to go through them for a replacement. No apology; just a shrug of the shoulders. How do you know Jansport ‘s policy but not your own? I did my due diligence by calling prior to showing up at the store. Not only did they waste my time with their ignorance but also with their lack of empathy and consideration.
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October 2023 by Chickie NuTrendz
BUYERS BEWARE!!! NO RETURN/REFUND...Purchased late Monday at closing 9/11/23. Went back, Saturday as shoes were too wide to wear... "RETURN WITH RECEIPT"...WITH RECEIPT!!!. REFUSED TO REFUND, stating shoes were "WORN"...Nooooo they were NOT! ASSociate said "Manager" said No...BRAND NEW-NEVER WORN!! WITH RECEIPT AND WOULD NOT REFUND! Receipt CLEARY states, OUR PROMISE: To give Refund or exchange within 45 days... CLOSE THIS STORE! MULTIPLE BAD REVIEWS FOR THIS LOCATION...
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September 2023 by Estelle Farias
The staff here were very friendly and knowledgable.
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August 2023 by Shower Thoughts
Manager D.. sorry cant remember his full name. he had long dreads. was very helpful! he has a great attitude and made me feel like family. Thank you for this back to school season!
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June 2023 by Lizzy Santiago
I went to this store and it was a lady that had super rude attitude. I was getting 2 pair of tennis shoes one for 160 and the other one for 210. And this lady was treating us like she was doing a favor to us. The same way when I walk in to the store a lady was checking some shirts and she took all the shirts from her hand with a rude attitude and she start looking for the size. I’ll never come back to this store. This is a good area but obviously this lady she didn’t deserve to work for you guys. And the lady is the one that look Hispanic . I’m Hispanic as well so no is not racist. It was 6/21/23 at 3:00. It was a guy, another lady and the one that look Hispanic,
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June 2023 by Eternal Warrior
Brandon and tray were very helpful and love the customer service!! Thank you ?? and so many variety of shoes!!!
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December 2022 by Mercedes R
Went into champs on 8/7 during tax free weekend and just wanted to shout out your team that day. They all had great costumer service and were very helpful even with it being busy don’t feel neglected at all.
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August 2022 by Mimi
Went into champs on 8/7 during tax free weekend and just wanted to shout out your team that day. They all had great costumer service and were very helpful even with it being busy don’t feel neglected at all.
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April 2022 by Raihzar Z
Got a nice new pair of adidas from here
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January 2022 by Trevor Brian Garced
Horrible customer service and manager there literally lied to me about having a shoe (specifically the cool grey 11s) just to backdoor it and save it for a stupid reseller. Do not shop here especially if your a sneakerhead. This is the problem with the shoe game nowadays.
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December 2021 by Trevor G
Horrible customer service and manager there literally lied to me about having a shoe (specifically the cool grey 11s) just to backdoor it and save it for a stupid reseller. Do not shop here especially if your a sneakerhead. This is the problem with the shoe game nowadays.
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September 2021 by Kevin Allen
Great options. great service. Great prices
