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December 2023 by Cheree Walden
My phone wouldn't make calls or text. I was worried I needed a new phone. We went in, and the guy working (I'm sorry I didn't get his name) reset my network settings, and everything works perfectly. I'm so grateful.
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December 2023 by Jack
The worst cricket store iv ever been to customer service none existing the lady working the morning shift could not even get her computer to work and finaly told me that my phone number was not even in ther systemThey do not sell demo phones and over charge for ther products and cell service.Do not use cricket worthless...
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May 2023 by Amy Kelley
Cliff gave us the best customer service! We will definitely be back. He walked us through everything. He was very knowledgeable and such a huge help. 10 out of 10! Thanks, Cliff!
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April 2023 by Raphaella J.
A couple weeks ago I went in and met Claudio. He was so helpful and sympathetic. He didn't try to sell me things I didn't need or didn't want. He heard what I had to say and provided helpful solutions. Claudio is such a genuine person and made the experience worth while for me.
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February 2023 by Cindy Morris
Great and quick service..Cliff was wonderful and very kind...10 stars if I could...
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March 2022 by Ivette Quinones Egipciaco
A lady in this store told me IPhones 7 will not work starting after March 30, and some other erroneous information. I overheard her along with a Cricket rep telling everyone the same story tricking people into buying new equipment. I had Cricket on my line and they told me that was not true. A supervisor was supposed to call me and never did. I find that to be very dishonest, and a complete fraud. The employee said our IPhones would become “paperweights” after the 30th. She t
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March 2022 by Limei Zhang
It is a horrible experience,we bought two iPhone11,we had to run to the store 4 times to get the transaction done.at end of the transaction the store stuff gave us misleading information about the new phone charger and made us buy some accessories that don’t fit our new phones. When we opened the accessories back home and start to use the new phones with accessories, one of the phone case they recommended us to buy covers my new phone’s light and part of the camera, I don’t even need the adapter they recommend to buy for the new iPhone. It is totally unnecessary,I can use my old ones to charge the new phone. I called them back the same day asking about returning all the accessories. The store manager rejected. Why they recommended customers to buy something that is unnecessary and don’t work for their phones?? Be careful with them !
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February 2022 by gena klein
Came in to upgrade our phones for my husband and I. So thankful that Jennifer Shika was there to assist us as and made the process so easy and smooth. Also thankful that the old manager was passing by and was able to assist with the setting our phones up and moving our info over since there were some obstacles. Thank you Anthony! Heard so many customers asking for you they really let a gem go! Hope they realize it and bring you back. Only deal with these 2 individuals. They know what they're doing!
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October 2021 by Francesca Rivera
Yesterday my cousin and I went to cricket to get a new line for her. We were very impressed with how great the customer service is in this location. Ashton really went above and beyond to answer all of our questions and help us with activating a new line.
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October 2021 by Lindsay Vaccaro
Anthony did an amazing job helping my boyfriend get a new phone. Super friendly, polite, and solution focused! He went the extra miles and got our issue resolved!
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October 2021 by Jomy OB
Jenny and Anthony were amazing. They help my stepdaughter and my husband to get a new phone. Very knowledgeable and honest?
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October 2021 by Jessica Hoffman
Michelle was so helpful at the Cricket Wireless Wesley Chapel location. She was friendly, attentive, and was able to answer all of my questions about the phone I wanted to upgrade to. I was nervous that I would be pushed into upgrading to a new phone that I did not want. She made me feel comfortable and confident about the phone that I chose to purchase in the end.
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October 2021 by Austin McAdams
Love my new phone! This cricket location is great, they helped me as soon as I walked in & had me set up with a new activated phone in less than 30 mins. They even hooked me up with a case & screen protector! Thanks Michelle !
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October 2021 by Ally Stantch
Had a great experience at the Cricket store! Michelle was very kind and exceedingly helpful. I will definitely return to this specific Cricket location when I am due for my next upgrade.
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September 2021 by Stefan Maldonado
My visit to cricket was great! Anthony at st rd 54 location was there rite away to assist us, he listened to our problems with our current provider and walked us through everything from switching over, getting new phones, and choosing the plan rite for us! Honestly Anthony made the whole experience stress free and exiting to get into a new service and one that saves us money ! We are looking forward to experience our new journey with cricket and have high expectations with all the good things we hear about the service. -Stefan MaldonadoAmanda Maldonado
