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October 2023 by Empress KayCee
I’ve been waiting for my transportation to pick me up for over an hour already nd no call no show terrible customer service
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September 2023 by C J
Call modivcare next time let them know that the driver is going to say you hit her, as for the Air conditioner, REPORT IT TO YOUR ACTUAL INSURANCE NOT LOGISTICARE, THEY DON'T CARE AS LONG AS YOU GOT PICKED UP AND DROPPED UP, IF THIS IS AN ISSUE WITH SAFETY NEXT TIME GET A PHOTO OF THE TAG ITSELF, CALL 911 TELL THEM WHERE YOU ARE IF YOU REPORT ELA TRANSPORT, TO 911 WHILE YOU ARE IN THE VEHICLE THEY WILL HAVE TO DO SOMETHING BECAUSE THEY ARE TRANSPORTING MEDICAL CLIENTS, IT'S HOT OUTSIDE ITS 95 OR MORE IM NOT RIDING WITHOUT AIR, SORRY
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June 2023 by Lisa Flores
Worst care I ever received!! Disrespectful, uncaring Rude and vehicle is garbage! Driver wouldnt put the AC on says it makes her vomit? The tortured me all the way home and lied saying I hit her! this driver is not in the right mental state should not be driving!! STAY AWAY FROM THIS COMPANY!!
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June 2023 by S Z
It took 1hr and 35 mins for my elderly father to get a ride back home from his appointment!! He had to wait, each time we called they said another 15 minutes. Just tell us that you can't so we could get another ride/company and not lie for the elderly to wait so long outside! If you see this company on your ride, DO NOT trust and just reroute with someone else!!
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June 2023 by Pamela Reynolds
They do not show up nor call to pick up my son and then they lie and call the facility instead of the contact number provided so they can have an excuse to say patient did not show when it was in the notes clearly meaning "give out of your car and ring bell" you are picking up from a Adult Day Care, they keep the facility locked down for patient safety.
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May 2023 by Melissa Monesi
Everytime my insurance company puts me with this transportation provider they are either so late I have to reschedule my appointment or they don't show up at all. I don't know how they're still in business. Terrible company.
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March 2023 by Keira Rileu
Drivers do not show up when you call they say they’ll be here in 10 minutes and they never show if you do happen to get a ride with them their drivers are not speak English last two times I had them they started taking me to wrong destinations this company does not care for the people that serves
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February 2023 by Carol Nicholson
I was picked up late..then the woman in front passenger seat said she has appointment in Tampa....I asked to be returned to my house and he would not take me back home. My appointment was 7:30 and I am still in the car still not even close to my appointment. But his relative got dropped off first and I'm still in the.back seat. I'm ready to have a.heart attack. I will be consulting an attorney abo6this and your company
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November 2022 by Edward Griffith
2nd time they've not shown up! Called and they said driver was nearly and no one was home. Blatant lie! I was sitting on my porch since 30 minutes before pick up time.
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November 2022 by Katherine Germano
TERRIBLE COMPANY, DO NOT USE TYHRM, THEY DO NOT HONOR THERE RIDES AND LEAVE YOUR LOVED ONE STRANDED!!!
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November 2022 by Pamela Stupp
This company doesn’t show up to bring you to your appointments. They don’t show up and then they lie and say either your a no show or that you refused the ride. I am really sick and tired of logisticare scheduling them to pick me up for an appointment and they are no shows. I have read some reviews about them and everyone is saying the same thing. I have cameras on my house so they can try and lie but I can prove they didn’t show up and that they are liars. I plan on calling my insurance company about them and logisticare tomorrow. This company should be put out of business. They are very Unprofessional
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November 2020 by The Compassionate Narcissist Redeemed
The are contracted with my insurance company. They never showed up to pick my son and I up for my son’s neurological appointment. They demonstrated poor logistical coordination and coordination of care. After I had called the transportation scheduling department several times to find out ETA and document my son’s account they listed us as a customer no show. When I contacted the transportation scheduling department, they themselves attempted to contact this company regarding the “no show” and the company placed them on hold and never returned back. I have filed a grievance with my insurance provider and I hope the contract with this company is canceled. I do not recommend using this company for your medical transportation needs.
