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January 2024 by Shawn Sarnaik
Henry is absolutely AMAZING. I had a number of issues with online orders and he was calm and helped me with all of them. He made sure I felt comfortable with everything and really helped with all of my problems. extremely grateful! thanks!
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January 2024 by Jason Andrew
This is a review for the online store. Nowhere else to put it so I’ll put it here. Wife ordered me a new pair of On’s for Christmas back on December 8th. Was notified by the store weeks later that those shoes were now out of stock, even though they are still available in my size on their online site. Over 2 weeks later, and we are still waiting for the charge to come off our credit card. Amazon doesn’t charge until items are shipped. Yet fit2run has held onto our money for almost a month, and no shoes. On hold now for 25 minutes to speak to customer service. What a waste of time. Will never buy online, or in store again.
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November 2023 by Wade Pheffer
I think this is the best store in the world… SERIOUSLY amazing customer service, store was perfect with my sizes the shoes I needed and information on those shoes. The assistants they were fabulous I think this is definitely recommended store for runners and people looking to get into running. Also they had a tredmill to try the shoes running and omg was that awesome they helped me with it and bang it worked like magic they also have clothes for running, watches, hats, bags, etc… definitely recommend MARK MY WORDS!!!!!
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November 2023 by Mei Ha
Cason at the Wesley Chapel store was extremely helpful in performing the analysis and shoe selection. Unfortunately the store did not have the shoe size I needed. But now I know the show type and size that I need to order. Thank you so much Cason!
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November 2023 by Ryan Caudill
Came in fully expecting to blow a good bit of money to buy some running shoes. Unfortunately the kids that work there, didn’t feel the need to help me with anything and would rather play on their phones.
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November 2023 by Kayla
Ben was great with assisting me with picking shoes. Unfortunately I gave a 4 star review because the store didn’t have a wide variety of shoes sizes for On. If they would have had my size I would have left a better review.
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October 2023 by Katy L
I went here expecting someone to be able to direct me to a good pair of shoes for my needs and issues. It was clear no one wanted to have to get involved. When I asked for help they seemed to have some idea of what would work and they had only one shoe in the whole place to offer. Everyone raves about Fit2Run and all the equipment they have to help you find the right shoe. No one offered that despite it being right there. I can’t believe this is the store people rave about. Experience must be location to location because my Mom loves Carrollwood and told me all about what they would do and I didn’t get a single ounce of that experience.
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October 2023 by Debbie Mayer
Glad I went in knowing what I wanted, lazy associates and their knowledge of these sneakers are the size of a flea brain. As I'm deciding on a sneaker, the one associate is speaking to the other dropping F bombs like they were in a club. They were both disheveled and dirty looking as well... very unprofessional for the cost of a sneaker they sell and promote.
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August 2023 by mitchell thompson
I walk in this store as black man. White woman walks in after me and the associate help her right away. The other associate went to the back. I would not shop here or give them my business. I'm retired VET. Racist still exist in this world. The store is in wire grass. Both associate were white. One man and woman. The lady came in behind me was white also. This was done in front of my 10 year old daughter.
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July 2023 by Ching P.
I ordered a pair of gel-nimbus 24 on July 4th and it arrived yesterday July 7th, in very good condition.The order notification came in a little bit late, but I got the notification. All in all, I am very happy with this purchase.
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June 2023 by Myra Joseph
Xavier was amazing and so helpful! I was so happy to leave the store with my perfect shoe despite previous online order issues. That man deserves a raise!!
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April 2023 by Christopher Marocki
Dillon helped me scan my feet and find the right orthotics. They were very professional, courteous and the store was well equipped. I'll definitely be back. I recommend this store to anyone!
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February 2023 by Kim
Wow, what an awesome experience. In the past 6 months I got into running seriously, and after dealing with shin splints for a while I thought it might be helpful to get professionally fitted for a running shoe. I had no idea what to expect from a store like this, but was immediately greeted and assisted upon arrival. The manager was the one who took me on for the fitting, and he truly took all the time needed in order to ensure I walked out of there with the perfect shoe for me. He and his associates were very knowledgeable of the craft of running, even giving me advice on how to treat my shin splints based on my pain location.They also thoroughly explained every part of the fitting process, from the scan, to the shoe types, and shoe brands. They asked me to be brutally honest about the shoes, and told me they wanted to make sure I left happy. I was amazed by the experience, and definitely plan on going back. Really appreciated the manager and associates’ help! :)
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December 2022 by Daniel Hiza
Great selection with knowledgeable staff to help pick the perfect shoe. Henry went above and beyond!
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November 2022 by Gail L.
I agree with the previous reviewers, zero stars. Customer service is terrible. You have to ask for help when employees are standing around. No help at all. We asked if they could use the treadmill to evaluate us, it was broken. They actually referred us to Fleet Feet! Those guys were great.
