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October 2023 by Baggu Chauhan
Same issue as many other reviews.THEY NEVER ANSWER THIER PHONE.I did a test.I stood outside and called them.The associate was inside with no customers, was just chatting on his phone and wasn’t answering the store phone.Bad professionals.
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August 2023 by Paul Shifley
The used version of the switch cartridge I got from gamestop online looked chewed up. I went in and they switched it out for one that looked basically brand new with no extra charge. Great service
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August 2023 by Mary Holden
Sign left on door saying be right back, waited over an hour and no one ever returned. No answer to phones.
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July 2023 by Tracy Schneider
Dont answer there phone during business hours. Bad customer service
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May 2023 by Alex T
If I could leave fewer stars, I would. They are horrendous at answering the phone, letting it ring until the recording tells you they're not available. Try to call over and over and the same result. Going in store you're greeted by disinterest at best. I'd rather buy something at full online or at Target than deal with this. Corporate needs to step in.
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March 2023 by Z Z.
2.5 STAR Rating - Employees are great here though needs to answer the phone. Heads up : Parking lot is difficult since your sharing 3 parking spots with a salon and honey baked ham. Location should have been zoned for tech only, somehow turned into momtopia. Reminder its 2023 and the Store needs wifi. trade ins need a separate line and a plug in station area for consoles. Definitely needs a screen showing available preorders and days. also would benefit from a game testing area and price checking station area. Needs to be some pressure on the company for accuracy of preorders and release dates. Also maybe a way for the employees to game live and either talk live stream about games and which ones they enjoy. Getting customers more involved in gaming events or how the gaming world works and is integrated.
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March 2023 by Brady Calvin
Poor horrible customer service by an employee named Brennan I almost felt as if he was a racist with his remarks,.. lied to me about the one piece funko drop that recently happened I guess so they could keep it to themselves in store between the employees . I almost felt as if I wasn’t even a customer maybe I won’t shop at a GameStop ever again? Or should I look into legal help ?
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March 2023 by Luis Rivera
HONESTLY DONT UNDERSTAND WHY YOU GUYS HAD SUCH A BAD TIME AT THIS LOCATION ... I CALLED TO TRADE GAMES FOR GAMES AND GOT ALL THE INFORMATION I NEEDED OVER THE PHONE 2 MINUTE'S AFTER THEY OPENED. TO INSURE THAT MY VISIT WOULDN'T BE AS UNPLEASANT AS YOU ALL...
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February 2023 by Sam S.
Been going to this GameStop for over 10 years. Great location and inventory. Very reliable for pre orders and convenient for online returns. This is probably a 4 star store but I did 5 stars to balance out the Karen's.
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February 2023 by Luis Matheus
Customer service is non existent at this store, very transactional.Feels like manager doesn’t want you in the store once you walk in, doesn’t even greet customers.
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December 2022 by Joey C.
Just a really bad location with subpar management. They don't EVER answer the phone for starters
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December 2022 by Austin Hymiak
Impressively poor customer service, and truly remarkable store policies. Bought product less than a week ago and went to return they stated computer products are not eligible for returns after purchase which you can’t see posted anywhere in store. Terrible service overall and the fact that they think people are okay with not being able to return is just Funny.
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October 2022 by Evan Barfield
The Assistant Manager, Ed, knows his stuff and his very patient.Thank you again
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July 2022 by King Of New York
Got the switch oled here. Good shopping experience. Cashier was super helpful and patient with 3 of us running around the store also asking tons of questions. :P
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June 2022 by Stacy Swagearns
They customer service rep Chase was horrible. Rude, and when we went to buy a brand new games tried to give us a scratched used game and said it was the display copy. When you buy a new game, it should be new.Went to Target and bought the game.
