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November 2025 by Cy Englert
They don’t repair apple laptops on site. I made an appointment on the website and after driving 45 min to the store, they said they’re not accepting any apple products on black Friday. I’m no longer going using Best Buy
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July 2025 by L H
They lack knowledge and the service is so slow. Never again
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June 2025 by Mary
Called GeekSquad on 6/18/25 and was told by the agent who set up my appointment that they could replace the coolant in my desktop for $59.99. Arrive to BestBuy 6/19/25 with said desktop at appointment time and see my name on the screen, only to have to wait as if I do not have an appointment. No problem, life goes on. Get up to the gentlemen at the front desk and explain I just need the coolant replaced. He states that it is illegal for the coolant to be replaced and we need a whole new coolant system. He states that's 100$ and I say yes. He says if anything else happens we will call you and let you know. Proceed to get a call a few hours later only to be told that the 100$, instead of 59.99$ like originally told, wasn't for the coolant and it was strictly for diagnosing the issue even though I stated multiple times that only the coolant was the issue and it needed replacing the entire system. I can understand testing the machine but we did that in store so the 100$ was for no services completed. The parts they do not carry in store and gave me the option to either buy the part and bring it to them or just pick up the desktop. I will be returning for my desktop and demanding a full refund. I will never trust you guys again. Never thought I'd get scammed like this 🙃
P.S. My fiancé reminded me as I also forgot as I was too irritated and wanted to leave, but I am gonna need compensation for the broken leg on the desktop the gentlemen snapped off when he dropped it on the counter 🫠 (everyone kinda held their breath at that moment thinking I was gonna get mad which I didn't because he stated he would fix that as well)
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May 2025 by Maham Ali
Had a great experience with our geek squad tech Jaz. My sisters and me bought the same laptop. They were having severe issues. Even simple websites like Netflix wouldn’t load correctly. Jaz took his time helping my sisters and me. It took a while but he tried every method to make sure our laptops were working accordingly! Thanks a lot I had a great experience!
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April 2025 by CJ
Im am incredibly disappointed with the Geek Squad. I purchased my expensive gaming desktop from Best Buy about 1.5 years ago. I pay for the Geek Squad yearly subscription so my desktop would hopefully last many years under protection. I have been having issues with games crashing suddenly or not starting up at all. Based on the error messages and some research I found out that the 13th gen Intel processor in the desktop is known to have issues in some units which eventually leads to failure of the CPU. I brought it into Best Buy and the Geek Squad agent said he had the same issues with his Intel processor and my desktop would need to be sent out to a service center for repair and might need to be refunded if they cant fix it. I had to go about one month without my desktop while it was being repaired, I then went to pick it up after the repair was completed. I waited for over an hour just to pick this up. They searched for my desktop for much of that time but could not find it. They eventually told me there was an “issue in transit” and theyd be giving me a full refund on the missing desktop. I was frustrated but accepted this and as my refund was about to be applied to my card, the supervisor Brandon suddenly walked up with my desktop. My desktop looked completely different as they apparently damaged it in transit so replaced the nice tempered glass looking chasis with an ugly black plastic material and I guess I was supposed to just accept this. When I finally brought it back home no issues were resolved, games were still not running with the same error messages as before. I brought my computer in again for a Geek Squad service and told Brandon the supervisor that Id really just like the refund at this point. He was very rude, unempathetic to my concerns and did not apologize for any of this issues Ive already had. He said the computer would need to be sent out again to the service center and thats just how it is. He did say that if the issues still werent resolved after this 2nd send out he could approve a refund but we had to try send out first. I reluctantly had this done and went another couple weeks without my computer. When it was completed I was told they simply ran stress testing and there were no issues found. Thats all they did. I again brought it home and STILL have the same issues. I asked again for a refund and was told by Nate (I believe his name was) that he would be supervisor on Thursday and would have no problem giving me a refund then. I brought it back again Thursday and was told by Nate that he spoke to Brandon and I would not be given a refund, Id have to call Intel to request a refund for the processor only, then bring it back to replace this with a lower gen processor or replace the entire motherboard. So after all the back and forth and wasting time waiting in long, slow lines for the Geek Squad, Ive had nothing accomplished. They basically acted like this is my problem to deal with even though I paid extra to still be under warranty for this computer, which is still being sold at Best Buy today with the same processor that is causing issues.
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March 2025 by Mama P
They are good at what they do but are sooooo slowwww at helping customers in line!
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December 2024 by Natalie West Southward
Hayden at the Geek Squad provided outstanding service! He was incredibly helpful, patient, and kind throughout the entire process. He took the time to thoroughly explain my options, ensuring I understood everything, and his knowledge was evident in every interaction. I felt confident and supported thanks to his expertise and approachable demeanor. I’m truly grateful for his assistance and highly recommend Hayden to anyone in need of exceptional customer service. Five stars all the way!!!
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July 2024 by Bryan
Literally waited an hour and asked 5 people for help to buy a laptop and no one ever helped. Walked out and bought from Amazon and saved money. Customer service is non existent here. This is exactly why store are being shut down.
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April 2024 by Gregory Hepler
Excellent service and did a good job.
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April 2024 by Jeff Bailey
Smart, friendly, on time. Setup my new galaxy 25, Transfered all my old phone data.
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April 2024 by MSWS
Geek Squad has saved us many times with computer/phone problems
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March 2024 by Scotty Willis
Very helpful and pleasant. Knowledgeable with Windows. Out of their depth with Linux OS.
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March 2024 by David Hafey
Couldn't get a human on the phone. Too far to drive without a brief consultation to verify whether they could help.
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December 2023 by John L.
i tried for 2 days on ph.- no good- simple question on ext. warranty-can not get answer.even on chat line.....
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December 2023 by Kimmy E.
I waited 20 minutes for Josh to show up & he was completely ignorant to the job & had no idea anything about phones. Completely wasted my time for nothing.Don't go here.Absolutely garbage staff.
