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January 2024 by I Meneses
Two people working here yet service was extremely slow and the lady at the counter is very rude and seems like she doesn’t want to work at all.Arrived 15 minutes after my reservation pick up time and of course the vehicle wasn’t ready and had to wait for it.6 customers in the waiting area because they don’t have the cars ready.Ended up being over a half hour wait for picking up a vehicle I had a reservation for.Male employee did apologize for the wait once they handed me the vehicle and that is appreciated. He also let me know where the gas tank was located which was helpful as well.Vehicle was clean and in good condition.
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December 2023 by Kashmir
Hertz is my new go to rental business thanks to the wonderful and friendly customer service of Nate and the gorgeous Spanish lady sitting next him. (Sorry, I didn't get your name) The customer service experience was awesome! They were both very professional. Nate had us out the door with our rental within 20 minutes.Nate, I hope you get recognized for your awesome customer service. Good luck on your golfing game, hit'em straight!Seriously, I'm only renting from Hertz from this day forward.
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December 2023 by Amy Kelley
Fair warning: They will charge a full day for a two hour return delay. The understanding was that it was per hour extra NOT an entire day. The front desk asked us to just keep in good communication on our arrival and there shouldn't be an issue. The car was nice but not what we asked for initially. We asked for a compact and they gave us an economy which means more gas cost. Learned our lesson. No more Hertz rentals for us for awhile.
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October 2023 by Lillian Corona
When we rented the car the agent at the desk came out but did not explain anything to us about the car (how different things work). We asked a man in the parking lot about the gas tank and he realized nothing had been explained to us, turns out he was the manager. I asked if it had been cleaned, he said yes. He explained how things worked in the car. We got home and brought things out to pack the car and found sticky stuff on three of the seat areas and the steering wheel, and the dashboard was dirty. I had to clean the inside myself before packing. Got on the road and maybe two hours into our drive the warning light for the tpms came on. Luckily we had a tire gauge and portable tire inflater with us, turns out the one tire was 8 lbs low. Also, after driving a few days the a/c was not blowing cool. We had to stop somewhere and turn off the car let it sit a little while then start it up again for it to start blowing cool again. This happened throughout our trip. When we returned the car their only offer to us was a $50 voucher towards a future rental good for one year. We did not take it as who knows when we will be renting a car again, no plans at this time. We asked for a $50 credit to our credit card instead but they refused as we had prepaid the rental. Would not recommend this location for renting a car.
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October 2023 by Shreenesh Gundeti
Worst Experience - NOT AT ALL RECOMMENDEDI had a reservation for 9AM to pick up Economy car yesterday. I had arrived at 9.20 AM to pick up the economy car. After checking in it was told to me that they do not have any economy car and I have to wait. They did not mention on how long to wait. After couple of mins when I asked on how long I have to wait they told me that they do not have the car at this location and they would have to get it from the airport so it would take 40-45 mins. I raised my concern saying that I cannot wait for that long and whether they had any other car available for me. They said all they had was an SUV (but they had lot more outside) and it would cost you extra per day for upgrade. I was not at all ok with that and I declined it. I asked them if they did not have any other smaller car without any upgrade charges to which the lady said NO. I asked them then why the car I reserved was not prepped and kept ready for 9 AM to which the lady at the counter did not have any answer. On top of it she was saying even I was late for my reservation and all I have to do now is either wait for 45 minutes or go for SUV upgrade. In this entire incident the lady at the counter was not at all apologetic or emphasizing at my grievance. All she was trying to do was push me towards having an SUV upgrade. I have been renting the car for so long and never ever I have ever experienced such a WORST behavior from a representative. This incident would remind me always on why not to rent with Hertz.
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October 2023 by Michael Corona
Car was dirty, after 2 hours AC not cold, tire pressure light on, checked tires, 3 low 2 lbs and 1 tire low 8 lbs.Also not the vehicle that I originally reserved but had nothing else available. AVOID!
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August 2023 by Andy R.
Nate and the team are always helpful and courteous when I need to rent a car. Under the previous management, service quality could be a bit hit and miss. Since Nate was put in charge of the operation, things are great. I've been renting cars from this location for the last year. Time is of the essence and I've always found the service to be fast and efficient. Nate has even helped me return a vehicle that I rented from the airport back to his location without any additional charges or hassle. This was when the reservation system refused to allow returning of the car to a different location. The Hertz location is tucked away behind the Kia dealership, and a little difficult to find on the first attempt. That being said, once you know where it is, It's easy to get to. I wouldn't rent a car from anywhere else. Highly recommend!
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August 2023 by Antoinette Carbone
DON'T WASTE YOUR MONEY OR TIME. The girl who answers the phone and who helps customers has no class at all. I cannot be Hertz keeps this employee working there. I will contact Hertz headquaters to make a complaint about this employee, as she had the nerve to hang up on me, stating I was rude....all I was doing was trying to get clarification for renting a vehicle. So take heed in all the other poor ratings and complaints that others have posted.
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August 2023 by Angelo Calderon Jr
First time here , good customer service, is a little cluster is understandable Dealer Kia is right next to it so you see lots of cars back and forth around the area. But the important thing is the customer service ? you guy's got it
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August 2023 by Amy Kight
Great experience, very helpful. Cindy was so helpful with changing payment method & with extending of the rental. Will definitely rent again
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June 2023 by Antoine Owens
This place is good. The staff is amazing. I would like to see them relocate to a better location because of parking. Kia dealer takes over that area. Also would like to see a better selection of rentals. Do all that and they’re 5 stars in my book.
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June 2023 by Ryan Charles
I used this location from October 2022 to April of 2023 with long term rentals and the entire team was great! They were all very kind and attentive, even when they were slammed with reservations. They always were awesome with any accommodations I needed for work and assisted me with any questions I had. I would definitely use this location again!
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June 2023 by Javier Rios
Excellent place to go for your rental car. Received above and beyond customer service than I expected. Took care of me with a cross-country trip I had to go on even with an issue with the car. Definitely rent from them again.
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March 2023 by Christina Sumner
Do yourself a favor and rent from ANYWHERE but here! The office woman is rude and has no customer service quality. They advertise they have cars for rent yet 2 hours after your scheduled pick up time they will say they don't have a car. Even thoughyou made a reservation the day before. They lost a customer and I went right to Enterprise not a half a mile away and rented a car in less than 10 minutes. Do not do business with location if you actually want a car.
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February 2023 by JGS
What can I say? This location and its team are everything you look for in customer service. They are fast, but not rushed. They are professional, but friendly and accommodating to your rental car needs. The vehicles are always clean, detailed, and full of fuel. They offer tips on various features on the car, and always make sure you know that they are available to you throughout your rental.In particular, Nate and Johanny are outstanding. They represent the very best of the best when it comes to your company. I have rented cars from them for both business and leisure, and they ALWAYS have the perfect vehicle for my needs.Unlike other companies, when a rental needs to be extended or modified, they make the process so easy and effortless.They greet you with a smile, and give the customer a reason to come back and make this Hertz location their rental of choice.Thank you, for everything.
