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December 2024 by Talia Acevedo
I have to share my experience today while I was looking for sneakers for my 11 year old daughter.
Our first stop was at JDs where we were not greeted even though we were standing by the register and not one customer was in the store but us. Not one person asked us for help for almost 10 minutes.
Once we were Acknowledged, the person just offered to help as he was leaving to the back.
We then went to Champs where there were 2 other customers in the store. It literally took 20 minutes to get 2 pair of shoes to try on and or any additional information if they had them in stock.
We then went to Journeys and I was pleasantly greeted immediately and offered assistance by all 3 employees . Leesandra the assistant manager helped my daughter right away. Kyra and Lex were amazing at providing great customer service and a welcoming environment. They took the time to make sure my daughters new shoes fit perfectly and offered any other products that would help her work her new purchase. Thank you ladies for making the process smooth! Definitely won my future business.
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March 2024 by Brian Miranda
Nice location
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February 2024 by Alyssa DiVincent
The store completed an online order for us since they didn’t have our size in store. We never received our package and were told there was nothing they could do, and threatened that if we disputed the charge we would be banned from purchasing from Journeys ever again. Terrible service.
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September 2023 by C S
Great selection and nice staff.
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August 2023 by Kaley Edwards
Mora was completely unhelpful and rude. My daughter was trying to go back to school shoe shopping before the crowd comes in. She completely be littled her and wouldn’t help until she noticed I was with her (Her mother). I do not recommend going to this store because of this woman.
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August 2023 by Marilyn Moussa
Def recommend this store and recommend Mora the employee! We couldn’t find my daughters shoe size but Mora went above and beyond to locate another store that had the shoes and even had that store transfer the shoes to this store so we didn’t have to make the drive! She should and must be recognized for her outstanding customer service. We thank her and if you’re going to this store ask for her you will be very happy with her service!
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August 2023 by FearlessPcc Fearless
Purchased 2 pairs of Vans in Orlando Outlets end of July for boys. When we got home they did not fit, our son was tired and has cancer so didn't want to try walking in shoes. Went to Journey's at Tampa Premium to exchange, and Brian informed us, in his opinion, the shows were worn and could not be returned. Explained situation and how our son uses a wheelchair and thus simply put the shoes on to walk and they were too small. Brian then stated he couldn't return them. Asked for a manager and was told no. However, as we were leaving and stated we would place a negative review to show how disrespectful the staff was, as they treated us as if we were trying to cheat them out of $20, Paige the manager came out to simply say to include her in any review in a nasty and condescending way. Over $20, Journey's lost our back to school budget this year and forever. If businesses can only hire rude and argumentative staff, they should not be in business. Do these shoes look worn?
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August 2023 by Kjat7219 E
Mora was completely unhelpful and rude. My daughter was trying to go back to school shoe shopping before the crowd comes in. She completely be littled her and wouldn’t help until she noticed I was with her (Her mother). I do not recommend going to this store because of this woman.
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August 2023 by bob freeman
My family and I went into this store. It was a quick family trip to try and get my daughter some shoes for school. I was waiting outside of the store until my wife called me in - Mora was being absurd to my 14 year old daughter. My wife was distraught with the fact that this woman would not help my daughter. Horrible experience.
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October 2022 by P S
Great selection and nice staff.
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December 2020 by Jeannette Flores
An unexpected visit to Journeys for some socks turned into the most exciting part of the mall. There was a very bubbly attendant at the register and she just made the shopping experience memorable and fun. We were all enjoying the experience with big smiles under our masks. Thank you for being you Cat.
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October 2020 by Nicholas Mullins
The dictionary definition of superlative is “of the highest quality; supreme”. I define it as this location.I went in to simply buy a pair of shoes for a friend, Sadye went above and beyond to help me pick something he would like, then managed to convince me to buy a pair of shoes and some socks for myself. The ‘personalized’ experience I received, at this location, from Sadye was so amazing, that I will only be considering this location in the future for all of my footwear needs!I wish I could give more than 5 stars.
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October 2019 by Janna Rolfe
Great shoes store! They have lots of good products, good prices and good and helpful sales people
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October 2019 by catrina spencer
It was fantastic
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September 2019 by Nothing To Lose
Huge selection of shoes.
