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March 2024 by Amanda Day
Everyone here is always so nice and helpful!
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March 2024 by Dianna Sahagian
Pam is always so helpful when we are in the store. Setting an appointment for our cleaning and inspection of our jewelry is so helpful. It reminds us when we are due. We have been Kay customers since the 90's and won't shop anywhere else.
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March 2024 by Alan Rogers
Exceptional Service at Kay Jewelry, Wiregrass Mall!I couldn't be more thrilled to share my wonderful experience at Kay Jewelry in Wiregrass Mall! From the moment I stepped foot into the store, I was greeted with warmth and professionalism that exceeded my expectations.The staff at Kay Jewelry were not only friendly but also incredibly knowledgeable about their products, helping me navigate through their beautiful selection with ease. Their willingness to assist and answer all my questions made my shopping experience truly enjoyable.Moreover, the level of professionalism demonstrated by the staff further enhanced my confidence in making a purchase. Their attention to detail and genuine concern for ensuring customer satisfaction was evident throughout my visit.I am delighted with my purchase and grateful for the exceptional service provided by the team at Kay Jewelry. Without a doubt, I will be returning for future purchases and recommending this store to friends and family.Thank you, Kay Jewelry at Wiregrass Mall, for a memorable shopping experience!
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March 2024 by Nicole McGrath
Karla Browder was so amazing, attentive, and patient with us. Grateful for the experience. We'll be back!
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February 2024 by Kristi Ibrahimovic
I have been pining for a specific ring for over a year. It was finally in the cards, but the only 2 rings within a 25 mile radius had very yellow center stones. I was heartbroken. As the sale was ending yesterday, I took a chance in calling this store even though it was 45 miles away. Pam answered the phone and she was beyond helpful. She sent me a photo of the ring so I could decide whether or not I wanted to drive that far to view it in person and potentially buy it. She also did something the other 2 stored had not. She offered to source multiple rings for me and if I did not like the color of the center stone, I could pick from multiple rings for the best coloration. That gesture is the sole reason I drove 45 miles to make the purchase with Pam. She was so sweet and patient with me. Even on Valentines Day with them being so busy, she really took her time with me and made sure I was getting everything I wanted in regards to the rings. I couldn't be happier and I can't wait until my rings come back from sizing!
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February 2024 by Chad Foster
Dishonest and unaccountable. Neither Kay Jewelers nor their partners in crime, Comenity Bank, will ever see another dime from me. If you’re reading this, find another business that doesn’t flat-out lie and misrepresent to pad a bottom line.
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February 2024 by Hannah Mireles
Had a wonderful experience. Danielle was so nice and helpful.
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February 2024 by mandi Wolfe
Super friendly, and always so helpful!
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December 2023 by Molly Clark
My husband and I worked with Hender Perez on an upgrade for my wedding band and engagement ring. He spent pretty much all day with us and was so friendly, patient, and accommodating!
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December 2023 by Lynzie McGeary
I spoke with Olga over the phone and she was lovely and so helpful. She made sure that I had a pleasant experience and was helped in a timely manner. I highly recommend working with her if you are shopping at this Kay location.
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December 2023 by Amber Wade
Danielle the store manager is AMAZING at what she does! She will take care of you and make sure she is standing behind her word. She elevates the brand! Thank you - I will only shop at this location!
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October 2023 by Michel'le Muirhead
Went in to inquire about a bigger engagement ring and wedding bands for my fiancé and I. Received no acknowledgement when I walked in. Was there about 15min and no one so much as asked if I needed help. Terrible service.
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October 2023 by J D
The staff here is amazing! They were so helpful and caught an error with my ring I didn’t realize. They were so patient and knowledgeable and have great work ethic. So grateful I came to this store!
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October 2023 by Mike Li
Never sign up for their store card. Never buy anything from Kay. You will get screwed.
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October 2023 by jasmine phipps
Karla was hands down the best with helping me finding the perfect ring! What a great team between Karla and Hender as they are the reason why I will keep going back to this location. My overall experience with their customer service was 10 out of 10!
