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January 2024 by Deanna Iaconetti
Really ticked off.. they decided to close the store today at 5pm I only needed to do online returns - drove 30 min and the lady working there WOULD NOT HELP ME! Literally said sorry to bad we closed at 5pm - when did they decide to inconvenience their customers? Store hours are posted for a reason! It’s Sunday closing time is 6pm.
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October 2023 by Alfrida Melendez
I want to give thanks toTashia at the Wesley Chapel mall store she is such a sweetheart very professional we discuss what I wanted, and I actually found some bras and I was very happy and satisfied with the quality and price. Thanks again Tashia Ms Cookie.
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October 2023 by Chris and Tanya
This is a lovely store location for Lane Bryant. It's clean, well organized, and well-stocked. This store is full of great deals, on-sale merchandise, and new items as well. The customer service here is awesome. Overall, we really enjoyed shopping here.
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July 2023 by Neci Shin
Friendly, helpful staff, and great selection ... gotta love that!
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July 2023 by L
Khalia was amazing. The ideal sales person. She made sure we got the proper bra sizes and took the time to make sure everything was satisfactory and more. She genuinely made the shopping experience pleasant and ordered us intimates that they didn't have in our sizes in store. Truly a gem
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June 2023 by Sirisha Patchipulusu
This particular store in Welsey Chapel is closed at times even those listed as open in their website and on their store hours attached on their storefront window.I was there at 3:30 one afternoon and there was a hand written note attached “We will be back at 4”. And I showed up at 11:30 a few times and a handwritten note again. Is corporate aware of this? Can’t they update store hours on the website and on the sticker on their window?You are forcing customers to complete convert to online shopping when this kind of stuff happens!
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May 2023 by Melissa Burnham
Walked in and noted no greeting but searched on my own without any help assuming a line at the counter, must be busy! Once I got back to the clearance section after about 15 minutes and not one of the THREE people at the empty register even acknowledged me I put down my purchases and walked out. I spent a couple hundred dollars next door at Torrid where they greeted me and helped me find tunics without having to search the place solo. It’s your choice to not bother to service your customers, it’s my choice to spend my money elsewhere…
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April 2023 by Rachel melendez
The sales ladies were amazing! I haven't been shopping for myself in a long while. They were so patient and sweet.
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March 2023 by Linda Davis
I think her name was Cindy or Cynthia excellent cust service very patient with my needs and concerns will go back to see her. Thank you so much. Have an awesome and blessed 2023
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March 2023 by Erika Thomas
Caliyah was incredible. She made me feel super comfortable and helped me find an outfit I felt awesome in. She really and truly went above and beyond. Cynthia and another lovely girl also helped me!
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February 2023 by Rhonda-Marie Lease
I want to thank one of the assistant managers, Caliyah for her outstanding customer service! As a regular and long time customer of Lane Bryant I have made many purchases and returns. I had a jacket I purchased in November that I wanted to return. I had an envelope of all my receipts in it but, couldn't find the receipt for the jacket. I was so thankful that Caliyah took the time and extended me the customer service to not only look through my pile receipts but, also checked my account in the computer and found the receipt. Which allowed her to provide me a refund for what I paid. This process took about 45 minutes. She was more than patient!! I just want to thank Lane Bryant for having such great employees and thank Caliyah for being one of them!!! Thank you Caliyah- I'll be back to see you again for sure!!!
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February 2023 by Princesa Mystic
UPDATE.......THIS PLACE IS HORRIBLE. I DONT EVER RECOMMEND ANYONE HERE....DONT PLACE ONLINE ORDERS EVER AND GET ITK SHIPPPED HERE..... THEY STILL OWE ME MONEY. WALK AWAY FROM THIS PLACE.Blonde lady there is so rude and disrespectful... I know remember why I don't come here now. Her attitude wasn't needed today! Calling corporate today!!!!
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November 2022 by Crystal O.
I popped into this store while in town, visiting my daughter. I couldn't check in, because the Yelp page was marked as closed- but I just submitted an edit. I have shopped certain undergarments from Lane Bryant for decades and saw that a sale was going on and hit them up for some fresh styles. I had 2 different sales associates greet me and offer assistance and check out was easy. Store was clean, organized and bright. I am very happy with my purchase and hope to be shopping here again soon!
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July 2022 by Samantha August
Very friendly. Nice store
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June 2022 by Cecilia Laude
I asked several staff for help finding my size bra. I was told "we can just order it for you". A new girl tried to help but ultimately I found my size after looking in drawers and going through all the bras. I was searching for about 1 1/2 hours and my parking meter expired 3 times. Customer service for such an expensive store leaves much to be desired.
