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September 2023 by Google user
The way this place runs their grooming has really gone downhill is beyond disgusting. I have been coming here for 3 years for grooming and the customer service has definitely changed. Please don’t go here if you have a dog in need of grooming with the right people. To me this is NOT IT. My dog was in need of cut and I said even going into it yes he is matted but they have worked miracles before. Today was not the case, Chrissy sat down with me and examined him and refused service, not even to do a trim anything for him. NEVER have I had been told no to service, after she explained the next steps I told her I will not be back for her. With that being said she was upset by my comment and got up and went into the back. They have a door that opens and closes, as I was trying to stand up she with “force” slammed the door in my face (it was loud) not a normal closing of the door. Highly upset I asked for a manager and she came back out to talk to me. I said you are not a manager and I don’t want to talk to you, you need to leave. With an attitude she tried talking so I told her no til she said “I’m not being yelled at” and walked away into the back again from her being snippy with me. EXTREMELY UNPROFESSIONAL! Please if you want a caring service stylist run from “CHRISSY” Management was better in “trying” to handle this situation but we’re not understanding to my situation and will NOT BE BACK. Please find other service with a more friendlier and professional experience this is not it. Policies may have been changed, in the last 6 months but customer service should have NOT changed. Please Petco do not try to come back at me for reaching out to management or to talk. I’m not changing my mind with this disgusting behavior that happened to me. Moving on in finding better service than this.
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April 2023 by James B.
Skip this location for grooming because they've not had the basic customer service training yet.
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April 2023 by Logan L.
Do not buy fish from this location, multiple tanks were infected with the ich parasite and killed all my fish
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November 2022 by Michelle B.
EXCELLENT pet grooming services!! I've been there many times and thought they were ok until I had Corlissa at the Petco in Wesley Chapel groom my Beagle. She was absolutely amazing!!! She did the best job that I have ever received there. I will be taking my Beagle to her on a regular basis and would recommend Corlissa to everyone!
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October 2022 by Lee L.
This review is directed towards the Vetco Total Care Vet which is part of Petco.I regret coming to this establishment. It used to be Thrive Vet Care, but has subsequently changed to Vetco. They had our information in the system, but they are not affiliated with Thrive. Out of necessity we had to bring our dog here, and I do regret it. He received an allergy shot which didn't last nor than 2 weeks. I called them about 4 times, was promised a call back, wasn't called back and was eventually told I would have to bring him back, pay for another vet appointment so they could figure out what his allergies were acting up, despite having recently received the shot at their clinic. I'm going to have to give him doses of Benadryl until I can see my regular vet early next month!I would not recommend!
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July 2022 by Sereen S.
Everyone there was very nice and friendly. We use their pet grooming services and Hailey did an amazing job. They handle the animals with love and care and now offer cat grooming as well!
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May 2022 by Kalvin K.
Clean Petco with all your pet essentials. This is located right next to the Target in Wesley Chapel. I ran inside for some supplies for a shiba rescue. They even had the joint supplement he normally took. Friendly staff members and pretty helpful.
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May 2022 by M T.
This Grooming salon is the worst and I honestly need to find another place to take my dog. If your over 15 mins late while standing in line to check in, it's a problem. So today, my grooming appointment is at 11:00AM. I get to the salon early 10:15 AM because I also have an appointment at 11:00 Am. Chantelle, the groomer told me that I couldn't drop my dog off now because the groomer isn't here yet. I said that's fine that the groomer isn't here yet. It I'm dropping my dog off now (which I have done plenty times before hand). She said no, you can only drop the dog off when your groomer is here. Total lies. Their service is the worst. It's my fault that I keep coming back. Sending another complaint to corporate since their policies are inconsistent. If anyone has any better recommendations, please comment. Thanks!
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November 2021 by Kathy E.
I don't know what happened to this place their grooming salon used to be wonderful the employees were very friendly and always did a good job. Things have gone downhill terribly I hate to say. A girl named Christie groomed my dog and I'm not happy with the way she did his haircut they ended up charging me an extra $40 for things that I didn't want and it doesn't look like she cut his nails. Needless to say I'm not a happy camper and I will be looking elsewhere for my dogs grooming needs.
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April 2021 by neshmarie morales
Person at the front desk ignored me even when I asked her a question directly. She pretended I was not there so I asked her a second question then she stood up and leave without even looking at me. It was only the 2 of us there so I am 100 % sure she heard me the 2 times.Someone else came out and greet me and she was nice and polite, her name was Morgan.
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March 2019 by Makenna Mustard
The only reason I come to this Petco is for D'Arcy. He always provides the absolute best service with so much knowledge. He always has a smile on his face unlike a lot of the employees that work there. Granted most of the employees are great but d'Arcy always outdoes everyone else.