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August 2023 by Nikki B.
First time member and was very pleased with my visit. I was helped immediately after checking in for my appointment. All my questions, comments, and concerns were answered accordingly. I was very pleased with the service and overall quality of the visit.
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April 2023 by Jack S.
While doing business at PNC bank we received horrible customer service from the bank branch in Wesley Chapel. What should of been a 5 min fix with closing a account is still unresolved and told that no one at the bank branch level can help resolve it. Pretty much blown off for the most part. Have been doing business with PNC for years but it seems like they are more interested in collecting fees and charging you for services, that should be no charge for administrative issues. This is the second time they were more then happy to make us pay for stuff that would be covered in other business, either by a manager or customer retention group. I don't think I will be using PNC anytime in the future.
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January 2021 by Alisha P.
I set up a business account here in November -- I wanted to build a interaction with them to see if I liked it. I do really like the bank and the service that I have received there. The banker whom I've spoken with has been great so far. They have a very good system going -- one day I had to bring a copy of a document in and the banker I'd been dealing with wasn't available. A woman saw me sitting and intercepted to make sure I didn't need to wait long. My only con is that there aren't enough locations or PNC ATMs around town.
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March 2016 by Sara N.
I have visited this location numerous times and have never had to wait long to meet with an associate. In addition, they are always very friendly. No complaints about this PNC location!
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September 2014 by Jen G.
This PNC bank opened up earlier this year next to a Chase and a McDonald's. They are never too busy, and I've always had a pleasant experience. They get you at the door with a smile and are eager and willing to help you without trying to sell you something. I only come here to make loan payments and I'm in and out in no time. The last few times I startedusing the drive thru and it was also very simpleand frustration free. I can't speak for any of their loan rates or personal banking products, but the service here is top notch.
