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November 2025 by Jeremy Garvin
Went in to buy a bed and the salesman Frank was awesome. He walked us through 3 different beds and bases answering all of our questions. When it was time to buy the options we wanted were not covered so he called the DM and got it covered. If you need a new bed go see Frank at sleep number.
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September 2025 by Mengmeng Niu
We came and completely ignored for 10 minutes by the sales man who were talking with unsplitted attention to another customer 😂.
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August 2025 by Anthony Cotoia
The Sleep Number was very welcoming and clean. Frank was great in showing all of our options and his knowledge was great as he brought items up that we did not think of!!!
I highly recommend this store.
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July 2025 by Richard Maya
Frank is awesome
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December 2024 by Alecia Ortiz
I’ve heard such good things about sleep number from other people that we took the dive and purchased. In less than a year we’ve had to repair most critical parts…and it’s very labor intensive and long for repairs. They expect you to do troubleshooting which isn’t easy (and I’m handy) and then wait 1-3 days to give them results before they’ll send a technician to repair! Then it takes more days for scheduling the repair meanwhile the bed is VERY uncomfortable when it not operational. So 1-2 weeks later it’s fixed. It’s been very disappointing the service and repairs for an $8k bed! I asked they escalate my concerns and never got a call back or anything. Should’ve stayed with TemperPedic :(
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September 2024 by Jody L
Staff was very helpful
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July 2024 by Laura Riley
My husband and I bought the split top king a few years ago. We love it! Now he can have his side soft and I can have a firmer side. We both are very happy. At one point his side lost all air and wouldn't stay inflated. We called customer service and a new one was sent to us. It was pretty easy to install and we haven't had an issue since. The best feature with our particular bed is the partner snore function. If he starts snoring, I hit the button and it gently lifts his side of the bed just enough that it reduces his snoring so he feels better and I can sleep. ? We also purchased the base that not only lifts our heads, but will also lift our legs. It is very comfy and is a great help when changing the sheets.
This is a big investment. Make sure to pay attention when salespeople explain about the warranty and about returns. The base is furniture and is not included in the 30 day return. I do suggest taking the 30 days to test the mattress at different settings until you find the one that's right for you. It did take about two weeks until I found my setting. Their bed linen is expensive, but you can get less expensive sets elsewhere that will fit.
All in all a great investment!
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March 2024 by Kirsten Krienes
Extremely disappointed. We saved money and wanted to make an investment in a good bed. We went to the store in October and decided on a I 10 split top king sized bed. We even pushed out our delivery date so we could receive the bed and furniture together in time for Christmas, which at the time they assured us they could do.We received a call stating the bed could be delivered in time but the furniture couldn’t. We told the customer service rep that one of the reasons we agreed to purchase the bed was because they had said they could get everything delivered at the same time, before Christmas. The rep was not pleasant and told us the order had been split and this was no longer possible. They spoke to us as if we had split the order and caused the issue and were very rude. Eventually, we were told it was an error on their part.The bed arrived 3 days before Christmas and my husband went to the store, where we purchased the bed, to talk to them about what happened and how we were treated. We began to notice the bed didn’t feel or resemble what we had tried in the show room. There was a large gap between the split top, the remote kept failing even though we changed the batteries and repaired it with the mattress multiple times. And just the overall comfort of the bed was lacking.The headboard arrived almost a month later. We noticed a day or so after it was installed that hardware kept falling out of it and that it slid from side to side. . There was a 3-4 inch gap around the bed that allowed it to slide side to side and askew. At this point we’d just had enough.When we called customer service we were told if we wanted to return the headboard we would have to talk to a supervisor and they provided a different phone number. When we explained the issue with the headboard we were told it’s standard to have 2 inches around the bed. We advised no one informed us of this to which they replied did you ask? No, we expected to receive what we had viewed in the showroom. At this point we were so upset and just want the whole bed gone.We have had nothing but issues with this bed. You spend a lot of money on these beds. You believe you’re investing in quality, comfort and customer satisfaction. Unfortunately, we feel cheated and this company is more interested in taking your hard earned money than they are in the quality of their product.
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March 2024 by Ramiro Parker
I'm a US NAVY Veteran, Disabled and thought this might be a good Idea. They told us that there was a twenty year warranty on this bed. What they did not tell us that they depreciate the bed over time and you will in this case pay 6% of total bed. So, the topper and side rails have large depressions in them. I notice my pain level going up and not being able to sleep. I called and they said I would have to pay 360.00 dollars for the new parts. They said they are 1200.00 dollars regular price. This is just an over glorified air mattress. I can get a 3" topper cooled fabric from My Pillow less than that. Memory foam is memory foam. I would rather put that 360.00 dollars in a new bed from a reputable company and a luxury mattress. My opinion don't do it!!! This mattest was bought 2017 and less than 7 years old. Sad situation.
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February 2024 by Joshua Caravona
Got to the store 20 minutes before they closed. As we pulled up the guy looked at us locked the store and turned off the open sign while he was on his phone. He said then stared at us and he walked towards the back of the store. Needless to say we left And will not be returning.
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January 2024 by Rudy Orman
Mold! We have had this sleep number adjustable bed for years. Went to move the bed around and found mold in the lines and in the bladder. Do yourself a favor and Google Sleepnumber bed and mold. Shocking. Never again!
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September 2023 by Mary R.
Horrible coordination of delivery/orderingThe gentleman at the store helped us and we ordered the mattress and furniture but there was a delay on the furniture but he failed to tell us that we would be sleeping on the ground. Then the furniture was cancelled- it was already over a month and a half from being delivered and the sleep number guy didn't reorder. Everything was being sent to our old address - out of state despite multiple calls and confirmations from him that it was being delivered to our new home. I finally had to call and sure enough it was being shipped out of state. On top of all that- you are basically just sleeping on a giant air mattress- it made noise every time you turned and didn't adjust to sleeping on my side vs back or stomach. Ended up returning the bed
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January 2023 by lee
Great location! The employes are so kind 10 out of 10!
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December 2022 by Olga Patricia Barcelo
I am beyond disappointed with this company’s customer service and have not even received my mattress yet. I purchased it 3 weeks ago and was scheduled to be delivered today between 8-11 am. We were home all day long and nobody ever showed up or called. We finally called customer service at 1:30 pm to find out the status of the delivery and I was told that the delivery person called to get access to the gate and nobody let him through. Supposedly he waited 15 minutes and left which is totally a lie. Afterwards I called customer service and spoke to a representative and a manager and said we have been re-scheduled for 1 week from now and there is nothing they can do. I said we might cancel the order and purchase from a different company and didn’t seem to care one bit. If this is the way the process of the delivery is going I can’t even imagine what the rest of their customer service and quality of their products is going to be like.
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December 2021 by Mike Griffith
Do not believe the online or mailed media, in the ad, they show a mattress, pedestal, headboard, for $899 for a queen sleep number 360 c2 smartbed. This is the price for the mattress only.Feel deceived, will now never buy from sleep numbers. Will be contacting state attorney to see if they have violated any Florida laws by thier sales ads
