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October 2025 by Fran Hutchins
Antonio and his team from Spectrum at the Grove in Wesley Chapel earned ALL the STARS! What an unbelievable collaboration as they worked in unity to assist me and the 16 other names on the store’s waitlist monitor, only 2 with scheduled appointments. All reps were friendly, helpful, and welcoming. Their combined efforts reassured each client we would be helped in a timely manner. Still, I never felt rushed or dismissed when it was my turn. Antonio had the knowledge and the patience necessary for my special circumstances of locked phones, locked accounts, late and aging parents, and their use of technology. He was kind and gracious, going the extra mile to ensure I had everything necessary to surprise my hospitalized mother with a senior friendly phone. With such personalized service, he is a valuable asset to your company.
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September 2025 by Stephanie Stephanie
The gentleman that helped us was very knowledgeable and very helpful for.
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September 2025 by K-Real
The worst internet I've ever had! I will never use this provider again!
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September 2025 by M Nich
Slow.
Justin is rude and needs a new job.
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September 2025 by Stefano Jimenez
Makes the DMV and other government facilities seem like the pinnacle of customer service. Bring a chair and maybe a tent - you’re going to be waiting a long time.
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September 2025 by Rena Lee
James at the Wesley Chapel store is what our world needs. He is kind and courteous.
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September 2025 by George Maxwell
It was a smooth process to return my equipment.
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August 2025 by Justin
Their internet and mobile service are HORRIBLE
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August 2025 by Yunus Ates
I was there to return the equipment. Their receipt system didn't work, they were going to send the receipt within 2 days however they didn't.
They also charge you for not returning the equipment. Rip off!
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August 2025 by hannah cook
Went into the store today to transfer my phone from Verizon to my spectrum account. The young man helping me today was of no help. He also had a terrible attitude and it was very visible that he did not want to be working today. I wish I would have got his name so I can report him. I don’t believe spectrum wants someone who can’t even fake a smile at work. I get it you don’t want to work on a Sunday but change your job don’t treat spectrum customers in this manner…
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August 2025 by tracy dill
Helpful and friendly staff
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August 2025 by Matthew Dickson
Very pleased with our visit to purchase our son his first cell phone! We were assisted by Ayeishka and not only did she help guide us into perfect new smart phone for him he worked out some amazing savings on our spectrum account. Ended up adding a wireless line and new smart phone all while saving $80/month over current monthly bill. Big thank you to Ayeishka & team!
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August 2025 by Debor Wilson
Michael h
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August 2025 by Michael Jay
Walked in - scan the QR code - couple minutes later DC helped us, got in there and out with new Internet ( took less than 10 minutes ) ! Thank you
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August 2025 by Dhinesh T
Fast service
