-
December 2023 by Courtney Schleifer
Exceptional service! Their name check in system to make sure everyone was helped in a timely and orderly manner helped so much. They were busy but both Jason and Darrell showed patience and quality service.
-
December 2023 by Chad Herron
Jason was the best. Went there to switch over 4 lines and get a new phone for myself. Jason hooked me up with all the discounts available. My girlfiend also got a new line and phone. We both were very pleased Experience could not have been smoother.
-
December 2023 by Marie Ramirez
Recently visited the store for upgrades on 4 phones. Jason G. Was knowledgeable, helpful, kind and assisted us every step of the process. I highly recommend Jason personally, any of the staff in the store and this store in particular.
-
November 2023 by Joseph Spidell
Just left T-Mobile. Lisa was amazing. I had so much to get done and without any hesitation and with a great smile, she did everything I needed. I’m so so happy I came here and got the best customer service from Lisa ever!!!!
-
November 2023 by Farah Khalil
Ramiro and Jason at the T-Mobile store @ wiregrass mall are incredibly helpful. Ramiro very patiently helped our family of 4 switch over our phones and start new service with T-Mobile. We had to return to the store after a few hours to switch over our son who hadn’t been with us earlier and we got the same great help. Jason helped check on some account details. I will only come to this store.
-
November 2023 by Thomas Batiancela
If you want to see how exceptional customer support is supposed to look like then go talk to Lisa at the Wiregrass T-Mobile store! She guided us through the whole process of switching from the old provider to T-Mobile, making sure we received all the deals and perks available to us. Knowledgeable, patient, and friendly, she is the manager you want to handle your account! Thanks Lisa!
-
November 2023 by Jeane Baker
Lisa was very helpful. I appreciate her patience with my problem.I live in Huntersgreen and the T-Mobile store near me was not helpful at all. I will go back to this T-Mobile store. Thanks to Lisa....
-
October 2023 by Michelle Morfesi
Jason is the best! Definitely ask for him when you go in. He was so patient and helpful with me. I’m not very technical and he walked me through every step with my new phone. He found the best plan for me! Thank you, Jason. Keep up the good work!
-
October 2023 by Nate Cortes
Jason was very helpful and informative. I switched over to T-Mobile with him and he saved me a bunch of money too. If you come to this location make sure to ask for him!
-
September 2023 by efrain medina
Lisa did such a outstanding job!!! She ordered & received for me (on the same day within a few hours) a much needed Galaxy Z Fold 5 before my current phones malfunctioning deleted my priceless family photos!!! Thank you your awesome service..!!!
-
July 2023 by Yanky Altman
Best TMobile experience I've had in 9 year's as a TMobile costumer. I live an hour away and whenever I need anything from TMobile I will literally drive to this location over the 15 locations between my house and this location. Best service ever ???
-
June 2023 by Carol Taylor
Does T-Mobile even train their employees? Is there a tech genie in the back room that they escape to? Turned in my 4G phone because T-Mobile kept sending me notifications my phone service would soon be gone. Employee took my 4G, I asked him to tsf. info from old phone to new. After 1 hr. he handed the 5G to me and suggested I look up directions on You Tube. Well guess what the Tech Devil had hit my home and my computor monitor had quit working. Talk about being 'cut off'!. Could not receive emails because I was not hooked up with T-Mobil or Wi-Fi. Since I'd just had major surgery and was still using a cane, I was unable to run all over Tampa to find someone to help me. When I went to a nearby T-Mobile store the young girl played with it for awhile and after 20 min. told me to take it back to Wesley Chapel storebecause phone wasn't working. I saw on the news that Gen Z is one of the worst generations to be employed. Too distracted, they know everything, too impatient, don't take directions. What a sad state we are in after going thru COVID customer service is now non-existant!!!6/10 As if this wasn't bad enough I've just found out the my FREE PHONE wasn't really free at all. The clerk did not tell me I was being charged $222.00 for this phone. The clerk at the second store implied that if I had signed a 2 yr. contract I would not be paying monthly payments. When I found the invoice the first clerk in W.C. had stuffed into my bag, I discovered I will be paying off the total balance for some time. I've been a T-Mobile customer for over 20+ yrs. and this is how things are now.
-
June 2023 by Ann Simpson
Jason Goodman was very helpful from beginning to end. Very efficient, professional and patient. You need to have more employees like him and hopefully advance him to management!
-
June 2023 by E McGill
Jason was awesome today! Walked me through everything in detail and went through the set up process so I didn’t have to. Definitely would recommend.
-
May 2023 by Mason Quinn
Jason was great. We went to the t-mobile next door to Publix in wesley chapel and didn’t have a good experience. Then we went to the T-Mobile in wiregrass mall. We were immediately greeted by Jason and he was very informative and friendly and he got us the best bang for our buck. Will definitely be back to this T-Mobile.
