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July 2025 by Sarah Ibrahim
Garzalo he the best one in Bruce be down location Wesley Chapel
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August 2024 by Mr. Lease
I went into this branch on Tuesday, February 27th to make a simple deposit. Terry was the name of the teller who "assisted" me. It was my first time in the branch. Needless to say it will be my last. What a NASTY women TERRY is! WOW! She was rude and argumentative to the couple ahead of me in line and just as NASTY and UNHELPFUL to me. TERRY said that I was not able to deposit the check I had since it was made out to me and the way the account was opened I was only POA for my husband not a account "owner". I politely explained to TERRY that I've been depositing checks in my name into this account since it was opened with no problem and the account as far as I understood was opened as a joint account. I opened the account in New Port Richey with Ricardo the branch manager at the time. By the way Ricardo and all the staff in New Port Richey are the best.
Back to TERRY and my awful experience at her hands- TERRY began typing on her computer- I was just standing there waiting for a response of some sort... She was communicating with the branch manager FAWN OLERUD who was sitting at a desk 10 feet away??LOL So I spoke up and explained my situation the FAWN OLERUD the "branch manager"- same NASTY, UNHELPFUL attitude from her. You know what they say- when it's bad , it's bad from the top down. I was respectful and polite at all times. After standing at the teller counter for over 20 minutes (and I waited 25 minutes for my turn) I asked for the check back and left. During my time in the branch two unhappy customers walked out the door without conducting their business as the wait was so long. I would highly recommend to anyone reading this that you AVOID this branch. TERRY, your breath was so rotten that I had to take a step away from the counter. I would suggest that you brush your teeth and use mouth wash and mints. It would help a lot.
TD corporate office, I suggest that you replace FAWN ULERED with someone who posses customer service skills, has basic manners and a desire to HELP your customers. Along with the ability to hire and train the staff to treat customers with basic common respect.
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July 2024 by thereal mzkelly
If I could give 0 stars I would. My husband & I have been banking with TD for at least 2 years but we started at a Lakeland location. Fast forward to us moving to this area it hasn’t been the best experience. Everytime we walk in the people don’t seem too friendly. Some are friendly but most here are not. There’s one banker who sits more to the right she has a very rude attitude. Everytime we come in she just looks & it only seems like she’s nice to a select few if you catch my drift. Today we went in to close our accounts we have had enough with this bank. Most times when we swipe our card we get a fraud alert. My husband card just stop working all together. Today when we went in we thought we needed to see a banker to close the account the lady to the right ( not sure of her name) she was like have a seat I’ll be with you in 5 minutes. It was more like 15 minutes & then she goes what can I help you with? We’re like we want to close our accounts. Then she’s like “ a teller can help you”. We’re like wow I would think you would’ve asked us exactly what we needed. Now we’re with a new bank & we actually have a banker who we trust & who’s actually business oriented. We feel like we have a good bank now. We don’t have to worry about fraud alerts. Thanks to Vanessa at this bank at TD she was very nice. Thanks for your help. Overall we didn’t like TD bank .
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May 2024 by Bridget Cianci
I went to the TD in Wesley Chapel, Florida and Tonner handled my transaction. He was very nice and professional. He is an asset to the TD Bank.
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April 2024 by fiveone six
Very Friendly. Fast Service. Thanks!
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March 2024 by Mike & Rhonda Lease
I went into this branch on Tuesday, February 27th to make a simple deposit. Terry was the name of the teller who "assisted" me. It was my first time in the branch. Needless to say it will be my last. What a NASTY women TERRY is! WOW! She was rude and argumentative to the couple ahead of me in line and just as NASTY and UNHELPFUL to me. TERRY said that I was not able to deposit the check I had since it was made out to me and the way the account was opened I was only POA for my husband not a account "owner". I politely explained to TERRY that I've been depositing checks in my name into this account since it was opened with no problem and the account as far as I understood was opened as a joint account. I opened the account in New Port Richey with Ricardo the branch manager at the time. By the way Ricardo and all the staff in New Port Richey are the best.Back to TERRY and my awful experience at her hands- TERRY began typing on her computer- I was just standing there waiting for a response of some sort... She was communicating with the branch manager FAWN OLERUD who was sitting at a desk 10 feet away??LOL So I spoke up and explained my situation the FAWN OLERUD the "branch manager"- same NASTY, UNHELPFUL attitude from her. You know what they say- when it's bad , it's bad from the top down. I was respectful and polite at all times. After standing at the teller counter for over 20 minutes (and I waited 25 minutes for my turn) I asked for the check back and left. During my time in the branch two unhappy customers walked out the door without conducting their business as the wait was so long. I would highly recommend to anyone reading this that you AVOID this branch. TERRY, your breath was so rotten that I had to take a step away from the counter. I would suggest that you brush your teeth and use mouth wash and mints. It would help a lot.TD corporate office, I suggest that you replace FAWN ULERED with someone who posses customer service skills, has basic manners and a desire to HELP your customers. Along with the ability to hire and train the staff to treat customers with basic common respect.Sincerely, Rhonda Lease Customer
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February 2024 by Katelynn W
Don’t ever come to this location if you want to deposit cash. No matter what day, or time I go for months the atm is never accepting cash. Go to the location a few miles down the road instead.
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November 2023 by Nancylee Carlotti
I don’t like their new policy that requires you to verify who you are on line when you are right there. My phone service is not good in that area, and is causing me issues with this bank. The staff is lovely but not a fan of this new format
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October 2023 by Alan Glanz
I've literally never experienced a worse bank in my life lol NOT A SINGLE PERSON offered to help or ask what myself and 3 other individuals needed. We stood aimlessly waiting for an employee to address us... until we realized IT WASNT HAPPENING LOL
I then proceeded to basically have to "direct" the teller in order to get acknowledgement, as well as the service that I needed. ? NOT SOMETHING A CUSTOMER SHOULD EVER HAVE TO DO. (can you tell this place has me irked? Lol)
Needless to say... bad experience. Very. Bad. Experience. Lol
(P.s. if I don't "lol" ... I'll c-r-y)
✌️
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October 2023 by Alcatraz
I've literally never experienced a worse bank in my life lol NOT A SINGLE PERSON offered to help or ask what myself and 3 other individuals needed. We stood aimlessly waiting for an employee to address us... until we realized IT WASNT HAPPENING LOLI then proceeded to basically have to "direct" the teller in order to get acknowledgement, as well as the service that I needed. ? NOT SOMETHING A CUSTOMER SHOULD EVER HAVE TO DO. (can you tell this place has me irked? Lol)Needless to say... bad experience. Very. Bad. Experience. Lol(P.s. if I don't "lol" ... I'll c-r-y)✌️
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September 2023 by Abdulkadir DUR
They r awesome. Thanks Hadeel for her help.
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August 2023 by Stacey Pead
ATM not working
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August 2023 by Metin
I personally really like TD. This location is great! Friendly and knowledgable staff. Simple and easy.
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July 2023 by Martin A
These people are on edge. It seems like there is some type of manager sub-ordinance dynamic in place. You can feel it when you walk right through the doors. Let's start by saying it’s probably the most inconvenient bank in the world. They call themselves the most convenient. Meanwhile, they don’t even have other branches across the United States other than New York and Florida. The people in this location are just terrible. they have no sense of common courtesy and I would like to report this location I will be reporting you guys to the Better Business Bureau and the federal trade commission’sthese people are on edge. It seems like there is some type of manager sub ordinance dynamic in the place. You can feel it when you walk right through the doors. for your inability to process information. This bank has put the wrong Social Security number on my bank account so therefore when I try to verify my accounts I cannot accomplish anything. I’m going to call my lawyer and make sure they get a hold of you. I cannot accomplish anything. I’m going to call my lawyers and make sure they get a hold of you. this will show you.
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May 2023 by Angel Sanchez
This bank has been my bank before I came to Florida .Close to 20 years .
