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December 2023 by pradeepkumar kovvuri
Never rent U-Haul at this place. They do charge more and make unauthorized transaction. Just for 18 miles they charged me 15 gallons of tank and they make it charge more. I called them and they said field manager will call me but never received a call back.
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August 2023 by Shashikiran Suresh
Staff at this location are super sweet and courteous... Very friendly yet professional. I am glad there is a U-Haul in my neighborhood!
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August 2023 by ADAM - GERALDINE TOWNSEND BYRO
They are the worst. I received a truck that was in terrible condition for driving, even in the best conditions. I thought I was going to go off the road due to all the shaking and the steering wheel being out of alignment.
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July 2023 by Megan Michaud
This was the most ridiculous experience I’ve ever had in my life. My dad and I picked up the truck Friday at 9am June 23rd. The people at the front desk didn’t seem to know how to check people in and the process took over 45 minutes. They had trouble scanning my license with their phone so not sure why a simple thing like that should slow the process down that much. Anyways we were finally issued the truck and I had scheduled the reservation for 24hours. My dad and I did our move and finished before 5pm so we decided to drop it back off the same day. Not only did we take pictures of the truck before and after, but we also took pics of the mileage and cleaned everything out with a blower to make sure it was returned in pristine condition. When we returned to the location we picked it up from they were busy and had like 6 guests in the office. It looked like there was only 1 guy working and he looked frantic. I had the truck keys so I asked him if I should put it in the drop box or hand it direct to him. He said to leave the keys in the truck and I looked surprised. I ask “are you sure?” His response was I can see the truck with my own eyes and no one is going to take off with it. By Monday, I started receiving notifications about when I planned to return the truck and that it is stolen property. I was SHOCKED. I marched right back up to this office and an entirely different crew was working that Monday. They were equally as shocked when I told them about what had happened and laughed and said the guy working on Friday was a bit of a mess and apologized. Apparently that guy had reissued the truck the same day and some other customer took it to Miami, racking up toll charges. Even still I spent an hour there trying to make sure extra payment and charges were rectified which the team handled for the traffic bolo they had originally placed on my account by accident… but now a month later I’ve received not 1 but 2 toll charges automatically taken out of my debit account. I called immediately to have this rectified but no call back and no care whatsoever for this MAJOR mistake they made. I don’t normally write nasty reviews but this saga keeps going and I’m done. To the U-haul leadership, I expected way more out of this brand and shame on you for not managing your teams effectively. I understand mistakes happen but this is continuing to go on and no one is addressing it. Wow. What does that say about the team you’ve become?! Once this review is read I expect a call from management to rectify the situation and reimburse the tolls that we’re taken from my account because of one of your employees MAJOR mistakes re-issuing a truck that was supposed to be checked in, not sent out.
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July 2023 by THOMAS LAWRENCE
This place is run by a bunch of druggies and alcoholics. Do not trust this U-haul dealership. Work there for 2 months the place is more corrupt than a politician.Had to get A lawyer To go after this. Company. The owner is a 81 year old guy. That does not have a clue about what goes on in his own company.
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July 2023 by ottoniel portillo urdaneta
Its the worse customer experience I have ever had. I wont rent a uhaul ever. The people working in there were rude at all time.
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June 2023 by Jimmy Kay
I am a repeat customer and was so thrilled by the super friendly service the first time that when I needed another rental this is the first location i thought of. Second time around was just as amazing. Staff is super efficient and Julie the manager was as nice as could be. One feels so relaxed coming here. . . Like old town friendly hospitality in a city setting. Went to the back office for paperwork because front was busy and it actually felt like home. Highest recommendation.
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May 2023 by Rodolfo Cedillos
Very helpful employees who made our experience nice and easy.
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May 2023 by David Soler Jr
This place is the absolute best if you need a U Haul. If you love your peace of mind.. this is the place. If you love being taken care of.. this is the place. If you love being treated as family and respected.. this is the place for you! Don't take them for granted and you will be grateful for their services! Thank you for your help!
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April 2023 by Juan Veliz
Very unprofessional and untrained looking for the easiest way to charge you for more fees. I rented a car trailer and it had one or two smudges of mud on the car trailer and just because they had to wipe it down. They charge you a $10 cleaning fee, that literally will it taken a minute of their time, when I went to go rent the trailer, the employee was very on train and daily steps of what he had to do so he couldn’t even login to the computer but their excuse was we have customers that tow there $80,000 sports cars with our trailers. I’m still laughing at that. Don’t waste your time and money and this location.
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April 2023 by Amanda Standish
Horrible customer service guy tried to give me a truck leaking oil out of the muffler and told me he had it serviced but nothing wrong
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December 2022 by Aprile Snyder
Easy to reserve & confirm online. Uhaul was clean.
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November 2022 by Kris Perez
Dry unprofessional. Does not cater to wheelchair guests. Clearly see customer in wheelchair and parks the U-Haul in muddy grass on the opposite side of the sidewalk where there was no access whatsoever. Will be calling ADA on them.
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July 2022 by Patricia Lubrano
When you make a reservation for a 1 way and the change without knowledge but blame you for it. What a great business.
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June 2022 by THELEGOKEITH
Great customer service! Love uhaul. Great prices on storage as well!!
