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March 2024 by Claracecilia Vidal
I have been a loyal PINK customer since I was 11 years old (specifically the wiregrass location) and unfortunately, my visit today was extremely unpleasant.Upon entering the store, I was not greeted, which is not a major concern. However, as I walked in with a exchange (sweatpants that my bf bought for valentines day), an older woman approached me and informed me about the deals. Despite expressing gratitude and continuing with my shopping, this employee continuously hovered over me, staring and maintaining close proximity (10 feet or less) throughout my time in the store. For example, if I was at the sweatpants she was suddenly organizing the clothes right next to the rack I was looking at...When I was ready to check out, the manager, a blonde woman with highlights, conducted the transaction and displayed a rude demeanor. I mentioned that I wanted a new bag for my purchases as the initial one holding my exchange wasn't large enough for the new items I was purchasing (over 10 things). Rather than folding the items properly, she tossed them into the bag, leaving my lingerie and other items wrinkled. Moreover, she did not put the tissue paper on top, raising concerns about privacy, especially considering the bag was too small for the items purchased and my new undergraments where showing as I shopped around the mall.Despite my politeness, the manager did not reciprocate any courtesy, and her abrupt handling of the transaction left me with a negative impression. I understand that everyone has off days, but this experience has made me reconsider shopping at this location in the future. All of this feels racially motivated.I appreciate your attention to this matter and hope that improvements can be made to ensure a more positive shopping experience for all customers.
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February 2024 by Huda Hijjawi
Love this place but no more coupons !!!
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February 2024 by Laci Godeliaa
Workers super nice the stands where they keep the underwear very clean and they always have a sale which is very nice!
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January 2024 by Ken Moring
line extremely long. 3 clerks. 1 was on phone apparently on hold, one was dealing with some ladies app on her phone and the last was ringing people up. After 10 minutes I left to find manager. Sorry, nothing I can do was her response. I see why on line will ruin retail.
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January 2024 by Sylvia Wulf
Despite it being one of their biggest sales of the year I was greeted promptly, given the fitting I needed, and generally helped to find what I needed, all without feeling smothered. Caroline was exceptionally friendly, helpful and offered great advice. Definitely will be returning the next time I need lingerie!
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December 2023 by Ally Reilly
Always fabulous deals at Pink and Victoria's Secret's! Never miss annual shopping ? trips there!!!!
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November 2023 by Jean
Recently, I visited this Victoria's Secret store and unfortunately encountered a distressing incident of racist behavior from the staff. It was disheartening to realize that my experience was not unique, as others have also faced similar discriminatory treatment. This type of behavior is utterly intolerable and goes against the principles of inclusivity and respect. It is crucial for businesses to address and rectify such issues promptly to ensure a welcoming environment for all customers. I hope this is addressed soon...
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November 2023 by Simone Capers
The manager, Michelle was extremely rude . I was trying to check out and when I can cash out it says 15% off it didn’t have a barcode but she didn’t care to look at it or use it. It didn’t say Online only . she definitely could’ve honored it but instead she was extremely rude. Cut me off me I didn’t even buy the stuff. Highly disappointing good work for Victoria’s Secret. A normal manager would’ve had a conversation instead she wanted to argue and told me I don’t wanna I’m not gonna argue with you and it just ignored me .
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November 2023 by Sadie Mohammed
I just walked into the store and one of the employees followed me around fixing everything I touched and looking at everything I touched .I WENT TO THE ONE IN WIREGLASS MALL The employees FOLLOWED AROUND THE STORE AS IF I WAS TO TAKE SOMETHING ALL I WANTED TO DO WAS SHOP AND HAVE A GOOD TIME. THIS IS THE WORST PLACE TO SHOP IF YOU ARE SOMEONE OF COLOR!!!!.THIS IS A RACIST STORE.!!!! IF YOU GO IN AFTER DARK AND ARE OF COLOR THEY WILL FOLLOW YOU AROUND.!!! GO SOMEWHERE ELSE
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October 2023 by John Adams
? I was super impressed the staff knew everything by heart here.?While accompanying my wife in the store, all she did was ask & describe bra characteristics & the floor staff pointed out two or three recommendations we ended up purchasing same day (28 Sep).Gift carding & shopping was a seamless process here with great customer service. I’m definitely going back to buy my wife more gift cards ?
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August 2023 by Amanda
Came in with my little sister this evening to use a coupon from our mom. While looking at items, we noticed two female employees whispering and giving us looks. A couple minutes later, a manager comes out and accuses us of stealing demanding we give the items back. Neither of us had taken anything, and were holding everything we planned ON BUYING in perfect eyesight. We both felt very discriminated against and left. Not the kind of service you want somewhere you're paying $50 for a bra.
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August 2023 by Amanda Christine
Came in with my little sister this evening to use a coupon from our mom. While looking at items, we noticed two female employees whispering and giving us looks. A couple minutes later, a manager comes out and accuses us of stealing demanding we give the items back. Neither of us had taken anything, and were holding everything we planned ON BUYING in perfect eyesight. We both felt very discriminated against and left. Not the kind of service you want somewhere you're paying $50 for a bra.
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July 2023 by Anna Fig
Fine products but too bad the staff and the managers are all ready to pick a fight with bad attitudes except for the one woman. I went in two weeks ago and made a purchase of several bras. when I was checking out, cashier 3843324 was mumbling under her breath after I didn't give her a phone number. bestie, I know you don't get paid enough to care about if I don't give my phone number to another corporation who profits on your mistreatment. Secondly, I return to get two sensors off of bras that I purchased, and the morning manager on Fridays decided to try to grill me about what I needed. I didn't sign up for the army. You don't get to drill me, Sergent. She didn't even let me finish what I was trying to say before cutting me off several times. Do Better. and to the woman who was kind to me when you were taking off the sensors, thank you, sincerely. I hope they pay you well. I hope you get a job in the future that treats you well.
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July 2023 by Mila
Store at Shops at Wiregrass in Wesley Chapel. RUDE !!! Was Monday late, and I wasn’t aware that the store is cling soon . A possible manager of the store (middle aged female - just a description) was very rude . I understand that they were trying to get close up.. I was ready to pay, but after listening to and seeing angry closing person , who was acting more like a warden , I decided NOT to spend my money in such store where some supervisors are RUDE! She is not a right person to work with public
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July 2023 by Nakita Savage
It took 35 minutes to return a bathing suit. I used to work at a Victoria secret so I know what to expect. Super unprofessional manager.