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March 2024 by Mary Lou S.
Wells Fargo is a nightmare! This is just one thing they did to us recently. They closed our checking account and left us with NO MONEY! We were told a check for the money ($800) was sent to us, but so far 10 days have passed and we still haven't received it. Their customer service is useless on the phone and in the bank. We have heard various reasons why they closed it, but bottom line, i think it was an error on their part.They said we would have to open a NEW account. So nice of them to put us in a position of having no money for over a week. Needless to say, we have joined another bank.
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December 2023 by Michelle Robinson
This branch needs to fix their hours of operations because after a long day of work at a hospital and rushing out the door to make it to the bank by 5pm, only to get there at 430pm to find that the bank is already closed. Even though it clearly states on the door that you close a 5pm. And then there were the signs on the door basically saying personal banker services by appointment only.... very very disappointing. Maybe it's time to pull my accounts out of Wells Fargo.
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October 2023 by Bill Karalius
Having been in Banking for quite a long time, just wanted to mention an excellent customer service experience I had at the Wesley Chapel branch today. I came in with some unique 401k rollover issues and the solution was handled by Rachel S ( branch manager) with professional courtesy, kindness and willing to help! She found a way to help me with the account and its funding going the extra mile. Believe me you typically do not see that these days!! THANK YOU R for YOUR time.
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July 2023 by Choyce LLC
Amazing that the notary doesn't even know her job... when I first came to Wells Fargo years ago, it was because people were friendly and they knew their stuff.
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July 2023 by Shujing Li
Trying to open a safety deposit box. Called and no one ever answer the phone. Went in and waited 15 mins to be told that I have to make an appointment for it. How do I make an appointment if no one pick up the phone? Sure not coming back for second visit
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May 2023 by We're All Mad Here
We use this bank for our business. Drive through help, Julie, is great.
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March 2023 by C. Will Harden
Well don't try and use the telephone to call them at the number they provide. Nothing but rings and other options and not human being when that's all I'm asking for. Waiting on 15 transactions that are pending. Sure hope I don't lose my car insurance because of their delays.
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December 2022 by ClassySassyNneka Carter
The service was very slow today. I waited and I watched the representatives walk around and have meaningless conversations. I hope this was just today. However, if you are time crunched or have business to attend, skip this location.
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September 2022 by PETRISPLAQUE
EMPLOYEES AT THIS BRANCH NEED A RAISE IMMEDIATELY!!!You can tell they harbor some grouch towards the BANK by the way they treat people.I went in this morning to try my debit card before traveling abroad tomorrow and since I never use it I couldn't remember the pin. Both the cashier (an oriental-looking lady) and the lady that was taking care of the drive-through, Julie (with glasses) asked me to make an appointment with a banker to get a new pin. I told them that I was traveling tomorrow, and they said there was nothing they could do but they gave me the option of going 2-3 miles north and walk-in, with no warranties.I was the only one in line!I drove all the way, north, I tell the cashier that id like to try my card and explained what happened earlier.IN 30” SHE SOLVED THE ISSUE: I JUST PUT A NEW PIN.
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January 2022 by Indira Bautista
Same as some people stated here, went to open an account with my son and they told me noone can take care of it (just because it's 20mins before they close) I have both personal and business accounts here but going to reconsider.
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October 2021 by Corrin Danielson
I just went to open a checking account. Even though the website says this time is less busy they told me I have to schedule an appointment for tomorrow.
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May 2021 by Jose Pastrana
Great service and attention
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March 2021 by Joseph Yancofski
The people there are GREAT.
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March 2021 by Sherwin Ramsey
Great Service and personal attention!
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March 2021 by Sharde Conguta
Worst customer service never coming back
