Chase Bank is a reliable financial institution that provides excellent customer service. Customers have praised the bank's helpful and accommodating staff, who go the extra mile to assist clients, even those with language barriers. The bank's representatives, such as Tyler, Sherry, and Heather, have been recognized for their professionalism, efficiency, and attention to detail. However, some customers have experienced longer wait times due to limited staffing, which the bank may need to address to maintain a consistently high level of service.
Tyler was super nice with me and my mom. Excellent customer service. We also took a friend of us to open an account there, and even though our friend barely speaks English, Tyler tried to explain everything in Spanish. 5 stars for Tyler.
March 2024
On Thursday, 3/14, I had the pleasure of working with bank teller Sherry. She assisted me in redeeming my paper EE bonds. I was very appreciative of her taking the time to assist me with my deposit and wish her nothing but success with her career.
February 2024
Today was not a great day to walk into Chase Bank and get customer service assistance. I had an issue with my account unfortunately there was only one customer service person there today. I had to wait for a little more than 45 minutes before getting assistance the issue was resolved. Hopefully they will be able to hire... read full comment
