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March 2024 by Joshua Deamon
Megan is great! Helped me set up a biz account, and gave me water, which I spilled on myself. 10/10 highly recommend
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March 2024 by Kelly Bolcavage
I had a great experience with Ashley in opening my new checking and savings accounts. She was very welcoming and extremely thorough in making sure I understood everything about my new accounts. I will definitely recommend her and Launch Credit Union to anyone looking for a new banking experience!
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March 2024 by Nikki
Megan G was very welcoming, knowledgeable, and made everything fun and easy! So glad we came to this branch. Thanks Megan!
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March 2024 by Jeremy Ragsdale
Very friendly and professional!
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March 2024 by Regina Perrone
Kayla gave me excellent professional positive service
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March 2024 by Mike Jackson
I have been banking with Launch for 13 years and with KSCFCU for 10 years before that. I like the family type service I received and helpful services that they provide. I will definitely promote Launch to my friends and family! Thanks so much!!
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March 2024 by Jessica Henry
My experience was amazing thank you for going above and beyond ? -Jonathon Michael Henry
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March 2024 by Jonathan Morris
Megan and Ashley went above and beyond to help me to setup my accounts for "We Are Survivors" non-profit business account. Great Customer Service.
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January 2024 by Suspa M
Kayla was incredibly thurough and helpful.
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January 2024 by Camille Barnes
I started my personal banking relations with Launch with hopes of eventually bringing my Business accounts. I was excited about the revamps they have in progress for their Business Products.I mainly use my accounts here for savings / emergency funds.Pros- number of locations- the efforts to provide a selection of products and solutions (it’s evident that they have tenured industry VPs and or an innovative Board)- vibrant and clean branches- financial literacy seminarsCons- App for IOS needs attention; I’m constantly locked out. If you have an iPhone you know that it has an awesome password management system. There’s No reason for me to be locked out or for the app not to identify my login / password- Credit Union without the small hometown feeling. I also bank at Chase and Community Credit Union. Community Credit Union (Palm Bay, Beachside, and Melbourne) always a great experience. I’m big on consistency and the service at Launch is not consistent. I’ve worked with Ashley several times, including a secured loan for my daughter, but her level of customer and ability to “deliver the pizza” is suggested for improvement.- Zelle is / was not a feature. Be sure to ask about the features before you open your account.- Some reps have primitive product knowledge and understanding of their processes (experienced this twice regarding service fees and with obtaining details on lending).Summary feedback for the branch and or General Manager: growing the book of business should also balance emphasize customer retention.
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December 2023 by Steven Isabella
It was a Great experience as always doing business Erick and Stephanie were awsome helping me cash in my rolled coins. Boy did I have a lot. Thank you for everything ❤️ ♥️.
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December 2023 by Brandon Harris
Stephanie and Ashley were extremely helpful and friendly. I needed to setup multiple business accounts and they gave me exactly what I needed.
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November 2023 by Johnny Valsamis
Ashley was very nice and pleasant. She deserves 10 stars. She helped me and my friends with our harley.
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November 2023 by shaun mcfadden
The team at west Melbourne are amazing. They helped me with my new business account, they are extremely knowledgeable and if they did not have the answers they knew exactly who to contact to get the answers.
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October 2023 by Key R1k
I’m highly satisfied with my visit. Ashley was amazing. She opened up my accounts and kept me company great conversation about life.
