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December 2023 by Victoria
Dropped my husbands glasses off no appt or anything. The guy (I wish I remembered his name) that welcomed me tried to fix them so I didn’t have to wait for the other employee to get in an hour later. Unfortunately he couldn’t fix them and I did have to come back, which is totally ok.I had my 4 month old with me when I went in and when I came back I parked and before I could get my son out the man from earlier brought my husband’s glasses out to me!! So polite. I know it is my own choice, but it is such a hassle to get my son in and out of the car and load/unload the stroller on my own. Especially for something that was going to take 2 seconds. He did not have to bring them out to me by any means and I am so appreciative he did. My son had just fallen asleep before we got there and if I had to remove the car seat from the car he definitely would have woken up and been up the whole car ride home too. It was such a simple thing but really helped me out tremendously today with such a small gesture. Great customer service from him when I went in to drop the glasses off too. Thank you sir!
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December 2023 by Brian Cumberland
I always receive exceptional care here from the front office staff, the sales staff, and of course Dr. Tanke. He is very kind and thorough. I can always find glasses at a reasonable price and have never had a problem with their products. I highly recommend coming here, I've been coming here for many, many years.
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December 2023 by Charlene Hodge
Absolutely no customer service to speak of. I was greeted and that was about it. Left to my own devices with no offer of assistance. For some people, the hands off approach works. For me, not so much.
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October 2023 by Shyline Hill
Dear LensCrafters Management,I hope this letter finds you well. I recently had the pleasure of visiting your store, and I wanted to take a moment to express my utmost appreciation for the exceptional service I received from one of your salespersons, Julie.During my visit, I had the opportunity to interact with Julie, who went above and beyond to assist me in finding the perfect pair of glasses. As someone who is quite particular and selective when it comes to eyewear, I must admit that my previous experiences at other optical stores left me feeling frustrated and unsatisfied. However, Julie's presence and patience truly made a world of difference.From the moment I entered the store, Julie greeted me with a warm smile and made me feel instantly welcome. She took the time to listen attentively to my specific requirements and preferences, demonstrating a genuine interest in helping me find the ideal pair of glasses. Her product knowledge was impressive, and she provided me with valuable insights and recommendations based on my face shape, prescription, and personal style.What impressed me the most was Julie's exceptional level of understanding. She recognized my individual needs and took into account my previous dissatisfaction with eyewear purchases. Instead of dismissing my concerns or rushing the process, she reassured me that she was there to assist me every step of the way. Julie's ability to empathize and connect with her customers is truly commendable.Throughout the entire experience, Julie exhibited unwavering patience. She allowed me to try on numerous frames, encouraging me to take my time and providing honest feedback. Her willingness to go above and beyond, even going back and forth to retrieve additional options, showcased her dedication to ensuring my complete satisfaction.Furthermore, Julie's professionalism was evident in her ability to handle difficult customers. I had brought a friend along who is notoriously hard to please, but Julie handled the situation with grace and poise. She listened attentively to my friend's concerns, addressed each one of them patiently, and ultimately helped her find a pair of glasses that exceeded her expectations. Julie's ability to manage challenging situations while maintaining a positive attitude is truly commendable.In conclusion, I would like to express my sincere gratitude to Julie for making my experience at LensCrafters an outstanding one. Her exceptional customer service skills, patience, understanding, and professionalism are qualities that should be celebrated. Julie is a true asset to your team and a shining example of what exemplary service looks like.Thank you once again for providing such exceptional service, and please extend my heartfelt appreciation to Julie. I will undoubtedly recommend LensCrafters to friends, family, and colleagues based on the outstanding experience I had. Keep up the excellent work!Sincerely,Shyline
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September 2023 by Ricky Dixon
"Julie", the employee who assisted us, was terrific, great personally, and very knowledgeable, and took as much time as we needed to make decisions on the eyeglasses. She was wonderful!!!
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September 2023 by G. C.
I'm needing my first pair of glasses and didn't know where to go. I'm so glad I chose Lenscrafters on West New Haven. The doctor was experienced and thorough. He really listened to my issues and helped me get what I needed! The docotor's assistant took the time to explain what my insurance covered and what I would need to pay for. Same for the Lenscrafters sales staff. They explained my coverage and didn't push me, I was able to explore all the brands and styles while they were standing by, available the second I had a question. I walked away knowing I was in good hands. Thank you Dr Tanke and Veronica!UPDATE:I needed to use the service plan/warrenty yesterday. It took about 10 minutes for him to process the warrenty. I get to keep my prescription sunglasses, which were bent, while I wait for the new ones. He tightened up my bent ones and straightened them out for me so I could wear them, I didn't even have to ask. It was so quick and easy. Everyone I've come in contact with has been amazing.
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September 2023 by robert erickson
Purchased glasses with an existing prescription based off of current glasses. The new glasses came in without the progressive lenses. I returned and Guillermo apologized for the mistake took the correct prescription from the glasses as he did not “realize” that they were progressives. I receive a message from Micheal requesting an additional 190$ after the original transaction of 238$. So they want 428$ for a pair of progressive lenses which I paid 80$ previously through Zenni. I understand mistakes and even a minimum up charge, but nearly double? For a mistake that they made? I will never return here. Complete ripoff.
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August 2023 by Heather Koeberl
Veronica is the best! She was helpful, friendly, and showed genuine concern for my needs! I highly recommend buying lenses from LensCrafters!
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July 2023 by Rachel Sims Baker
We brought our 11-year-old son here today after he lost his glasses in the ocean. We are on vacation, leaving Florida tomorrow, and will continue traveling for a while, so we knew this was tricky timing for getting new glasses. We were able to get a last-minute appointment, and the optometrist was very nice and great with our son. The optician was super helpful in finding a new pair of frames, and they were even able to fill the new prescription as we waited! It took just over 2 hours total. We got very lucky and are grateful for such a smooth experience!
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June 2023 by Andrea M.
Dr. Tanke is absolutely OUTSTANDING! He is VERY knowledgeable and friendly. His medical assistants were super nice and did their jobs perfectly. Michael, in the LensCrafters frames side did a great job and was very thorough, answered all of our questions while fitting the glasses to our faces. We highly recommend this place and will be back again for all of our eye care needs. ?
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June 2023 by Eileen Perez
I visit LensCrafters today.Caroline took care of my prescription lenses needs, she is such a knowledgeable and caring person. Thanks
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June 2023 by Jay Logan
I went to LensCrafters to get a couple pairs of glasses. Everyone was excellent but I have to give a special thank you to Veronica. Veronica was very patient with me and my questions. She helped me understand the differences between the options involved with purchasing with the company.But best of all, Veronica showed me why the current glasses I was wearing were not fitting properly and why the choice of glasses I made was, while better, still not ideal, and it has to do with temple length. Once she showed me a pair with a more appropriate length I was surprised at how well it fit, and I made my choice. I wish someone had explained this to me earlier, but because of Veronica’s patience and informative nature, I cannot wait to have what will be the best fitting pair of glasses I have ever owned. Veronica loves what she does and she is fantastic at it. Thank you, Veronica!
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June 2023 by avery bohbot
I had set my appointment a month in advance, online in which it showed my insurance listed upon making the appointment. It wasn't until 4 days before my appointment that they decided to call me and let me know that they do not take my insurance... even though it was listed when making the appointment. If the list was correct or they called me when I made the appointment in the first place, I could have had my appointment done already somewhere else and wouldn't be so upset about it. Very upset with the falsity of the insurance providers they take and how they handled it. Such a waste of time!
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May 2023 by Sherri Sabino
I've been coming to LensCrafters for years and always get the very best of service from Michael! He is professional, patient and honest and I would recommend him to anyone! Dr Tanke and staff are all amazing as well and extremely helpful!
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May 2023 by Kurt Brenner
My wife and daughter spent a frustrating day trying to find daughter glasses she would wear. The last place they looked was LensCrafters in W. Melbourne and you could instantly see the difference in quality and variety. Michael Mullins was VERY patient, helpful and professional even though the store was closing in less than 1 hour. Will definitely be going back there for eyewear for whole family.
