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March 2024 by Kristin Beasley
Sam was great!
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March 2024 by Rick Smith
I had a bad experience first time I went. The therapist I had didn't listen to me, when trying to say what to focus on, she seemed very closer minded, wasn't really friendly, bad communication. I don't think I'll go back unless different therapist has a better attitude thanks
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March 2024 by E'ala Burgess
Sem was an excellent therapist who I would absolutely come back to get a massage from again. I was very grateful that he did not try to make small talk and he allowed me to relax in silence. He checked on comfort with pressure levels about 3-4 times throughout my 90 minute massage which was just enough (nothing worse than a therapist constantly asking you every few minutes if they're pressure is okay). I appreciated his professionalism, and his understanding of what a client wants when they come in. He definitely paid attention to what I told him my problem areas were, he had nice firm pressure, and I left feeling much better.The front desk staff on the other hand is the reason I could not give this place five stars. The young girl who checked me in was very kind and excited and friendly. However while trying to fill out my intake papers she would not stop talking and made it very difficult for me to read and respond. It's also a very heavy sales pitch type of situation as soon as you come out of your nice relaxing massage, and it kind of unpleasantly jolt you out of your happy space. When I cut her off to tell her I wasn't buying a membership The response was "well you're going to have to pay full price next time cuz you're not going to get this introduction price again". (Which I already knew but it felt was very rude and unnecessary to say)I did like that they have a small space to relax while waiting for your massage, however that space and the massage rooms have essentially no decorations, no color, no design. Even the furniture seems very old. Lots of sales pamphlets everywhere. It's really not a typical luxury relaxing spa environment. Very cold and sterile more like a doctor's office.To sum it up, the therapist was definitely good enough for me to come back and put up with the heavy sales pitch, and overlook the poor decorating skills. But seriously as a franchise they need to step it up and spend some money bringing their location up to the aesthetic standards of all of the other many wonderful local spas.
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January 2024 by Alisha Ungs
Adam was AMAZING. Very kind staff who were personable and caring. I plan to come back again.
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January 2024 by Brianna Shifflett
Had a really wonderful experience with Micaela! She took the time and focused on smaller muscle groups that often get overlooked by most massage therapists, especially in the next and shoulders. She was awesome, will be using her again!
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December 2023 by Stevie Carroll
I had a wonderful massage by Tammy, and a fantastic facial by Liz. I felt that the quality of everything from walking in the door to leaving was great. I will be back :-)
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December 2023 by Amber Harris
Update: Changing review to 1 star after my 4th massage in a row (3 different therapists) was cancelled.I have been a massage envy member for years. I've always loved it. I've always had great massages, and I have enjoyed the massages that I received at this location. However, I've had a poor experience at this location. I had three massages in a row canceled on me at the last minute. I'm pretty understanding, so I just rescheduled after the first two cancellations occurred. But canceling my appointments three times in a row without offering anything more than to reschedule it for a fourth time is an awful business practice and an awful way to treat a loyal and repeat customer. I pay monthly for a massage that I can't even get in for.
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October 2023 by Lisa Moukakos
Love Massage Envy! Friendly staff and Susan and Bree are great massage therapists. I highly recommend.
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August 2023 by Stefanie Renton
Tammie was great! Very good deep tissue massage therapist.5 stars for her. Lost one bc of front desk. Receptionist very ditzy and did not even recognize me when massage was over and I approached the counter to check out. She greeted me and questioned me what service was I there for.
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May 2023 by Amy Lucas (Your Local Home Expert)
Adam was the best!! Knowledgeable, experienced and friendly. I left feeling 100% better.
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December 2022 by Ruth Steele
Always welcoming and positive. "Reception" is warm and greets everyone with a smile. Diana, Becky etc al are professional and personable. I am not a massage person but my son and daughter in law are members and are always pleased with the experience. They have different needs, deep muscle or--- I can attest to other service.If you want to treat your skin, turn it over to Laurel! She is amazing. I look forward to my visits with her and I feel like a new person when I leave.Thank you, all..
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December 2022 by Amy Caminero
I have been a member for several years. Lately I have been in and out of the hospital. They knew this. They knew I took a hard hit financially. Twice they took out $200 without any notice. The manager I dealt with wasn't much help. I was told I would get a refund hopefully soon. In addition to this they never had time for me when I wanted to make a appointment. I had to schedule months in advance. They actually canceled the day of my Birthday. The appointment was made several months beforehand. Other than that a beautiful facility. Friendly educated staff. It's unfortunate it has to end this way.
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November 2022 by Lee Ann M.
I have been a 2x/month client for years but today I am cancelling my membership. I called the front desk on Wednesday to cancel my Friday appointment. But I got a call from Eliani on Friday telling me that they were charging me for the missed appointment that I had called to cancel. Apparently they had forgotten to cancel the appointment when I'd called on Wednesday. I also spoke to the Member Concierge, Becca. about how hard it was to rebook appointments (it takes about 3-4 weeks) and told her I was considering cancelling because of the lack of available thereapists. She said they are having trouble getting staff to come into work. That didn't sound good to me. When I explained the mistake I was TOLD that I had never cancelled the appointment. I replied that the only reason I'd made the outgoing call at 9:14 am was to cancel the appointment. I stayed on the phone trying to see if I could book with someone else later in the future. I absolutely resented their implication that I was lying about the incident, and that they intended to charge me for THEIR MISTAKE. I became increasingly annoyed at the self-righteous scolding I received by Eliani AND Becca, who repeatedly told that it was my fault and that they had called me on Thursday to confirm the appointment. My phone log shows no incoming call from them on Thursday. To make matters worse, there was some kind of passive-aggressive satisfaction in their voices as they applied this punitive charge. Becca threatened to end the call because shet didn't like what I was saying. It seemed like it was ok for her to be upset but I was not allowed to be equally upset. Threatening to charge a client for their mistake and threatening to hang up on someone who is lodging a valid complaint is an outrageous way to treat a loyal and regular client. I don't think Becca has any concept of what a Member Concierge is supposed to do. I can say with certaintly that Client Retention is NOT high on her list so I felt I could get nowhere with her. Intending to go over her head, I asked for the regional manager's name and was told all calls would all be rerouted back to her because each location is independently managed. Hmmm, it appears she is unsupervised and there is no way to elevate these concerns. I recommend you skip this location and go somewhere else.
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November 2022 by Kelsey Ricard
Purchased a gift card for $100.00 and when the person went to use it, they were told there was nothing on the gift card. They wouldn't do anything to help or get me in touch with a supervisor. Now, I am out $100.00 and had to pay additional money for the services done today. I have the transaction in my bank account showing the $100.00 was taken out and we have never used the gift card! I know the exact date and time frame I went in store and purchased the gift card and they refuse to do any research.
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July 2022 by Steve Mammay
Avoid this place. It sounds like a great idea and if you can ever get a appointment the therapists are alright. Nothing special. Anyone with any talent leaves in a few months. It’s almost impossible to get an appointment though and it’s 50/50 chance it will get cancelled. Also good luck trying to cancel. They took their cancellation policy out of the 1990s health club playbook. I’ve been trying to cancel for months.
