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November 2023 by Nadia Brathwaite
My salesperson JT was very nice and knowledgeable about the mattresses at the store. He met all my needs and kept me within budget.
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November 2023 by Silas
First and last time buying from Firm Mattress. Horrible experience shopping at the store. Only after I started complaining and feeling visibly frustrated with the employee’s lack of willingness to help and disdain for attitude he tried to act nice.Honestly, I don’t even know why I ended up buying from them even though it was an unpleasant experience.That’s the reason so many of these stores go out of business.
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November 2023 by brandi velie
Ronnie was my salesman and he was awesome! He made me realize that we spend a third of our lives in a bed. But yet we try to spend the least amount of money on that. And he said something that really hit home and said that we try to spend money on things. Other people can see, and that's not what's important. He gave me an amazing deal on an amazing bed and I slept on it for the first time last night and thank the Lord. I did not wake up with any back pain today.
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November 2023 by Beverly Watkins
This is the first time I have been to Mattress Firm. The Representative was very helpful in showing us the beds, prices and the adjustable bases. I was very impressed with his knowledge of the products that they sell. Thank You.
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September 2023 by Gretchen C
JT is a great salesman, extremely informative and helpful, with an friendly and accommodating demeanor. The store is very clean and well-run, and the prices are reasonable. We’ve priced similar mattresses at other stores and Mattress Firm’s prices were much better. 10/10!!
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August 2023 by Brad O'Quinn
Had an amazing overall experience with Chris yesterday...his product knowledge and customer service is second to none. No overbearing salesman vibe or pressure at all. You could tell he had our best interests in mind and not commission. If you want a great buying experience I highly recommend mattress firm and Chris as the destination!!!?????
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August 2023 by Alex Bruss
Had a great experience here getting a new bed. Chris (our salesman) was very helpful and patient as we probably tried every bed in the building before picking our favorite.. which was the first one we started with. Highly recommend if you're looking for a nice (not necessarily cheap) setup.
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August 2023 by Don Hoffman
Very knowledgeable salesman. Ronnie was not pushy at all. It was actually fun working with him. If this works well with my wife I will definitely come back with a duplicate order for myself.
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August 2023 by L Whittaker
Super quick and easy!! I called and Meredith assisted me. We needed to replace a queen size box spring asap- she checked inventory and we were able to pick it up 12 hrs later!! Tysm!!
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July 2023 by Mayra Casteleiro
JT was very knowledgeable. Took time with us to explain each mattress we tried. Not pushy. Very relaxed and comfortable atmosphere. We found what we were looking for.
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June 2023 by Jodi Mason
They were so nice and helpful. They didn’t rush us, or pressure us to buy the most expensive mattress. They help us set up delivery with no issues. I highly recommend them
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June 2023 by Rylee Ann
JT and the saleswomen I can’t remember her name (it started with an M) we’re the most helpful, nicest staff I’ve ever encountered. They answered every question I had, didn’t try to up charge me on anything, and actually made it a very personable experience. I would highly recommend anyone to go here, and will continue to give my business.
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June 2023 by Michelle nitti
We went in with tons of questions in mattresses, adjustable base beds and other items. Chris was amazing answered all our questions, was patient and most importantly did not pressure any purchase. Would definitely recommend this site/Chris. For any purchases.
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June 2023 by Crystal H
Purchased a bed instore and it arrived in about 3 days. I am looking to return the bed and get another one. I was sold on this "lumbar support" bump on the center of the bed which i desperately needed, when i washed my sheets I noticed it was no longer there. I waited about 24 hours thinking it was going to pop back up, It never did, My mattress is now completely flat in the center. Also had a I known that Mattress firm would send me email coupons for my mattress after simply signing up for emails, I would have never purchased in store. I paid about $200 more than I should have by purchasing in store with a sales rep. Save some money, sign up online, try out their beds in store, then purchase it online and not with a store representative. Use only the Gold Service at delivery as you can save $50 by simply setting up your mattress yourself in less than 10 minutes. This will be the last mattress we purchase from Mattress Firm.
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June 2023 by I Smell Bacon
JT was extremely helpful to us buying the perfect mattress, lift, pillows & protector. He had us in and out quickly & was very kind. Thank you Mattress Firm. You've always delivered for us!
