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October 2023 by Vicki S.
They deserve zero stars. Petco has a buy 7 bags of pet food get the next bag free program. Today was my free bag. I go into the store and the entire line of natures balance cat food is missing from the shelves. The clerk said the line was discontinued in order to make room for friskies cat food. Seriously???? So she recommends another similar cost brand in substitute for $23. At the register the clerk asks for an additional $4.28 for my FREE bag of food. When I ask why, she says "tax". Sales tax for a $23 dollar bag of cat food is $1.61. I left the bag on the counter and would rather pay a competitor. Not cool Petco. Learn how to do math. You lost a long time customer.
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October 2023 by Jay C.
I have taken my dog there 3 times and it seems know one knows what they are doing everyone there is a new Dr because my guess is the quit. They listened to my dogs heart and said take her to Orlando. We will never go back.
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September 2023 by Jade F.
It has literally taken me 17 months to write this review that's how painful my experience was. We scheduled euthanasia for my 15 yr old Maltese who had a large mass fused to her spine which left her incapacitated. Unfortunately we saw the older gentleman who showed absolutely no compassion. It took them 45 minutes to put her IV in. Looking back I should have just taken her home at that point. Apparently they were having trouble inserting the IV as her blood pressure was so low. When they eventually brought her back out she was so sedated her eyes were rolling in the back of her head and her leg where the IV was, was covered in blood. I asked if I could hold her through the procedure and the old gentleman said "No". I was so distraught I didn't even question why not. Needless to say after the event he just walked out of the room as if he'd just trimmed her toe nails. The vet nursing staff were more compassionate. We have since moved out of that area but those memories of her last few moments are so very painful and could have been slightly less traumatizing for all involved if we had had a vet who showed compassion, empathy and love.
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August 2023 by Google user
We were able to get a same day service and Chloe was returned to use at the promised time. Staff was very nice and helpful. Will definitely come back.
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April 2023 by Chantelle S.
Krys is an amazing groomer at the Vero Beach location! Have had my dog groomed by her twice now and each time she cuts her spot on!
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January 2023 by James O.
This is for Petco/Vetco animal clinic. took my Shih Tzu in about a month ago and had very nice Female veterinarian she was nice and knew her stuff. Because it was such a positive visit I went back today to get my dog her yearly shote Rabies etc. First this girl came with a paper and read it so fast I couldn't understand her when I asked her what she said she read it again at supersonic speed I still had no idea what she said? Then a older male veterinarian came in, and I doubt he had much knowledge of animal medicine. He wanted to run more tests on what the young female doctor did? He seemed confused? I am just hoping he gave my dog the right shots, as I wanted to get out of there.He didn't seem to be real sure about anything, and wasn't answering any questions That is the end of Vetco and I think even Petco for me. If they can't hire good quality people then it is not a good place for me to shop!!
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December 2022 by Allison B.
Tried calling to set up a grooming appointment but no answer. Then I see other reviews of the same issue. I will be calling Petsmart after this
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February 2022 by Dylan P.
A poor bird was listed as sick less than a week ago and I offered to purchase him so he could get vet care instead of being stuck at the store.. I was told by the manager and 3 employees that I would be contacted when I could purchase the bird . I heard nothing for 2 days so I came back to the store and the bird was gone and every employee had a different story as to where he went "said he was purchased, then another that they didn't know and the manager said he was mean and couldn't be sold but didn't know where he was ,how terrible of customer service & treatment of the bird that as far as I could tell most likely died ...
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February 2022 by Dulce P.
Worst service ever! I made an appointment and explained what I needed for my German Shepherd. When I get to the appointment, they do not want to see a rabies email they want to see it on a paper. I have taken other pets before to the same location for grooming and they were OK with a verbal from the vets office. This is truly discrimination because I have a big black German Shepherd. I walk outside to call the vets office and when I come back inside I lose the appointment to someone else who had just walked in of course with a small dog. Gabby is one of the groomers there, horrible person would not recommend for her to touch anyone's pet ever.
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June 2021 by Meli B.
I've called this Petco several times to schedule appointments for my three small dogs for nail trims. They don't answer the phone, so I've left messages. They do not return my phone calls. Evidently they have more business than they can handle. It's a shame. I've been going to Petco for 7 years, just not this location.