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January 2025 by Christopher Blount
It was refreshing to go in and be happily served after my experience with some other local banks. Their branch was open on Saturday morning, everyone tended to every one of my needs, were extremely polite and helpful. I will be back! Thanks to Eric L and the young lady at the counter who helped me on Sat. 12.28. I forgot her name.
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December 2024 by Angel Vega
Went in today to get a cash advance from one of my cards. The teller with a straight face tells me the cash advance machine is down and that I wasn't a member. Well I never will become one now. FU
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August 2024 by Margarita Fabre
Had an interesting experience today, came in to make some change and get a check, my tailor had an obvious look of disdain when she saw me walk in. The entire time she spoke to me like she was annoyed that I was even there I asked for some information regarding obtaining a check and she stopped me mid sentence and said if I was a member, well obviously if I’m walking in, and when I asked for change she asked if it was for me or a business and if it was for a business I needed a business account to get change? Proceeded to give me the wrong amount in change that I asked for because she couldn’t give me anything else because “it’s for a business” I’ve made change here in the past plenty times since I work in the same plaza and have for the last 5 years and normally I don’t leave reviews but my experience there made me so uncomfortable I was ready to bolt out the door and go elsewhere. I’ve been banking with Truist for many years now but I think it’s time I start looking for other banks this is the closest bank to me and if I have to encounter an interaction like that again I rather just avoid it. Thanks Sarah for really going above and beyond in making my interaction with you today a very uncomfortable one.
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May 2024 by Cat Truss
It was very easy to open my account.
Jessica Romig was professional had my account set up in ten minutes or less.
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March 2024 by N S
Not a reflection of this branch, but of Truist.Love Sarah, hate Truist policies. Deposited cash to cover a bill. Paid it. Later that week, I deposited a large check from a 3rd party, which I was told would be frozen in two intervals. Absolutely fine. Didn't need it right away.Low and behold the bill I paid never went through, and I never got notification that Truist didn't release the funds to cover it!Truist "temporarily" froze and ceased payments to and from my entire account because of fraud investigation on the check. Excuse me, but you're already investigating the check, hence the 2-interval freeze, no? If not, then why are you freezing the check in the first place?!When called to investigate why no notification was given, the rep cited "technical difficulties." Does that sound like a viable excuse? I've had 3 transactions on this account. The deposits and the attempted payment. I CAN NOT TRUST YOU to let me know you didn't pay my bill. If I had an overdraft, would you not let me know either? I'm sure you'd say ofc we'd let you know. But I CAN'T TRUST YOU. Who cites tech difficulties and does NOT keep trying til u reach the customer? You could have called, text, emailed, sent mail, all of it. You are dealing with people's money. Why wouldn't you want to ensure it was communicated to show that you are dependable and that we are working on our financial relationship together?You had no problems destroying our relationship when you wanted to think it was fraud and lock me out of online banking -- still locked out even weeks AFTER you unfroze it --realizing it wasn't fraudulent.I was told by a 3rd party funds weren't received, couldn't see if my funds were out of my account and had to waste my time for a stupid policy and a complete LACK of respect, regard and consideration. Naturally, I withdrew my "large" funds that you clearly can't handle and mistrust. The only reasons I kept a meager savings is because of Sarah, the teller that assisted me at the closing of my account and the guy that helped me open my accounts (he was awesome). She was calm and kept her cool and made me laugh by the end of the interaction. Your methods, not her, are what caused me to close my largest account. I'm a sucker for nice people that actually connect with me.
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January 2024 by T B
The truist group is very nice and knowledgeable.
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September 2023 by Ashleigh L
Millenial here. Not really a complaint but banks closing at 5 on a weekday . Seriously. If I work the same hours as the bank when do i get my money. Debit card hasnt sent and ive signed up over a week ago. Kinda wish i got one printed on the spot . So no ATM for me. Nicole , and the girls are absolutely a pleasure . Very warm and caring tellers. New to this bank . Heard alot of bad things but i could care less . Hate big name banks and how they treat people . So heres to a fresh start .
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May 2023 by Joseph Koprivec
This bank is WORSE than BANK OF AMERICAI would not recommend this financial institution
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February 2023 by Randy Rimiler (Bama Roll Tide Bergdahl)
No Crookz Goin 2 Gets ya MULA heres. Dats4surezz! Go od guyz and galz wif dis bank here! i gives a++ + ++ + heres. ..
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February 2023 by Randy Rimiler
No Crookz Goin 2 Gets ya MULA heres. Dats4surezz! Go od guyz and galz wif dis bank here! i gives a++ + ++ + heres. ..
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July 2022 by Peter V.
Since the merger with SunTrust several basic banking services have failed. Long on hold customer support that asks you to "call later" as a resolution. After numerous disconnects and little or no follow up I am changing banks
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April 2021 by e sandber
only good experiences here... Best customer service I ever had at a bank! Eric is an awesome banker - helped us with many things, including mortgage...
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June 2020 by Andrea Halleck
I opened an account with Jodi and she has gone above and beyond to meet all my banking needs. She's fabulous and I couldn't be happier with my choice to bank here.
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August 2019 by Jennifer Johnson
Husband and I have a joint account at SunTrust. He added me in May when we got married and had checks made out to both of us. I was told I could come by at a later date to update my last name since my ID was still in my maiden. Well fast forward to now when I finally have time. I go to this branch to make a deposit and change my name. First I make the deposit and the teller is fully aware of that I'm updating my last name. I have to wait to speak with one of the banker people to do this and there's a wait of 3 others. When they finally get to me the guy tells me my husband has to be here to update my name since it's a joint account. He even had the nerve to tell me he overheard my conversation with the teller. IF YOU KNEW I WAS HERE ALONE AND WHAT I WANTED TO DO WHY MAKE ME WAIT AND WASTE MY TIME. also the other branch on 192 specifically told me I wouldn't need my husband there when I asked because we work opposite schedules and I knew it would be near impossible to get us in to a bank together for a while. Thanks SunTrust for wasting my time. Also...its stupid to require this on a joint account for a husband and wife. I can see if it's not married people but seriously. This branch specifically is messed up.
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July 2018 by Steve H
Been going to this branch for about 10 years now and have never had a bad experience here. The crew here work together well and are quite helpful, friendly and personable.
