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August 2025 by Teresa Kinney
I loved the communication with the Alex (owner/manager?) of the New Haven UPS STORE next to Home Depot. I had a question i wanted answered if I could and within hours he got back to me and answered it.
That’s someone that chooses to have a great customer service relationship. Beautiful store.
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August 2025 by Larry Martin
Lost package
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August 2025 by Kevin Grice
Remember the days when you had to wait all day for the cable guy? Well, I guess UPS is stuck in those prehistoric times! They expected me to wait all day, up to 7:00PM for a package pickup! Great job UPS! Sure, it's no bother putting everything on hold while I wait for your phantom driver! Do better!!!!!
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July 2025 by Sherrie Taylor
Employee was quick and very efficient. Thank you !
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July 2025 by Gary Myers
Great employees. Very helpful and honest. Would not accept tips as it's against companies' policy. I recommend this location.
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July 2025 by Patricia Meints
The employee was very nice. My visit was very quick and effortless.
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July 2025 by Carole Townsend
There is ample parking. There is no waiting. The return process is smooth and quick.
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June 2025 by Gilberto Duran
I recommended The UPS Store because of their consistent professionalism, reliable service, and convenient range of solutions—from secure packaging and shipping to notary and printing services. Their staff is knowledgeable and courteous, which makes the entire process efficient and stress-free. It’s a dependable option for both personal and business needs.
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June 2025 by Chrissy Costellic
It was quick & easy with no wait times!
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August 2024 by Leor Mercader
Very friendly staff. Very fast and efficient! They helped me out on packing my package.
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August 2024 by Wen Dia
Use caution. Ups store charged me almost $30.00 due to Amazon return. What a scam. Without too much detail, . Amazon said that I had to return in any box. Did not have original box but item almost completely covered in box that was packed in.
Amazon said no problem UPS will take it no matter how I took it to the UPS store. UPS store said nope, postage 29$ plus cause they had to partially somewhat box it. UPS said call Amazon and likely they will approve the package shipping amount! Wow…really…. Great customer service??? Sadly, I had to call Amazon again after numerous calls the past 2 days. So I paid out of pocket and will get reimbursed for item I never wanted to return that was no longer available or parts. The item will be trashed anyways. Did not get the point in sending it back. Recently , I was told UPS stores are doing this now. Fact check…Yep! Should not have believed Amazon customer service about the packing. Should have taken to my local place where it would have been handled and not cost me.
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August 2024 by Nancy McMullen
I was having problems printing the return label for a blouse I had ordered from Ralph Lauren. Alex, at the UPS store, In spite of being busy during rush hour, was extremely helpful and patient in assisting with my problem. We were finally able to successfully return my blouse.
Thank you, Alex and UPS. I have always had such a good experience with your services.
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August 2024 by Karen Lang
They get you in and out of there quickly and it’s so great they have the Amazon drop off area! Alex is very helpful and always says “we appreciate you”
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August 2024 by Lyndsie Noel
Do not mail from UPS. And do not pay for the insurance is useless. Dealing with UPS has been a nightmare. I should have read the reviews first. My package was never delivered. it was marked damage and discarded. The reason why was broken glass. I didn't mail broken glass. The package I mailed was filled with children's clothes. clothes for my grandchildren. after filing the claim it was denied. The claim was denied because of broken glass CONTAINERS OF DRINK. After calling the store, claims department, and The shipping people. No one could help me or provide pictures to show proof that my package was so-called had container of drinks and broken glass. After reading reviews this happens a lot. UPS will steal your packages. damage it out as broken glass. UPS is a scam. UPS owes me $820.35. If this isn't a scam then the store put on the wrong shipping label. And my packages with children's clothes is with the person who was expecting a container of drinks. I am highly disappointed in how UPS is handling the situation. I paid for insurance so something like this wouldn't happen. what's the point of insurance if my claim keeps getting denied. my insurance is useless. I spent $754.43 on clothes for my grandchildren. $65.92 on insurance. when submitting my claim online it gave me a different price of how much I spent on insurance. so that lets me know that some where my label was wrong. Or put on the wrong box. If that's not the case in the end my package was stolen like I thought and UPS is a scam.
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August 2024 by Peter Rosa
Fast service, professional, nice people over all a pleasure to do business with
