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July 2023 by Kenneth Joseph Schmidt
Selected A+ for relocation based upon Peter Friedman's competitive quote. Later A+ came back and demanded more money. Phone calls not returned, extra charges, damaged goods, and it took four weeks to move goods from Seattle to Chicago. A+ was a huge disappointment. Do not use!!!!
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October 2022 by Joanne Cramer
In January we paid a dept of $1300 and never heard back from them. The end of June before our move date we had to cancel called and had to e- mail them. A week later we call and thry said they never got. So as of today we have been told two different things 1) they are putting back on our cry card. 2 ) they can not put back on our credit card but mailing a check. Well no check they block our calls and do not call back.
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September 2022 by Tiffany Dinh
Do not hire them. I have received my stuff yet since 6/10/2022 pick up date now it’s 9/20/2022. I have report to police & Florida state attorney, this broker out source my moving to another company which I didn’t get any of my eta answer at all. I have been very patiently waiting for them, I’m taking matters into my own now. My family been living like a homeless, we have lost the use of all our properties… I can’t believe there are moving scammer out there to get thousands of our hard earn money.????????????????????????????
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September 2022 by T B
Read all the negative reviews on this company! They lie, cheat, and steal. They are brokers not a moving company. They gave our job to a disastrous moving company. They also lie and cheat. A+ quoted us a price and when the movers came it was at least 4 times the quote they gave us! DO NOT USE THEM!!! They need to go out of business!!!!!
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August 2022 by Robert Gage
From The A plus moving solutions on down, everyone I dealt with during my move was kind and helpful. It was a relief to have my belongings packed and relocated so quickly after the time leading up to the move had been so stressful.
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August 2022 by Janice Anderson
I scheduled a move with them and they GROSSLY underestimated the volume I had. Someone called 2 days before the move for “quality control” and said given my inventory, it would cost about twice as much. This company had no intention of moving the inventory I outlined for the price they quoted, so I cancelled my move with them. I have been unable to reach them to have my $1033 deposit refunded, not to mention associated costs of living when a move is delayed. They were unresponsive to the Better Business Bureau. This company is a scam.
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August 2022 by Linda Nicholas
A Plus Moving Solutions has eight thousand plus dollars of my money and all my personal belongings and that is where customers service ended. We have called, emailed and texted Matt Rosenhouse several times, and so far we have received NOTHING back. A phone call would be greatly appreciated. They started off with great service but now I am beginning to get the feeling that we have been scammed and robbed. Not a good feeling for seniors. My review might change if A Plus Moving can get their act together.
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August 2022 by Theron Dowdle
In March I began searching for a company to help me move from Idaho to Wisconsin, and was contacted by Peter from "A Plus". He gave a pretty good pitch and offered a pretty good estimate. He gave me a total estimate of $5456.43, which was pretty comparable to other estimates we had gotten. This estimate was locked in with an initial payment of $1478.88, and I was told that the rest would be collected in two more payments directly to the movers; one at pickup, and one at delivery. I got a call a few days before the move from "John" to go over a final inventory and lock in pricing. He seemed very rushed through the whole call, and asked about only a few specific things. He seemed surprised at the things he asked about, because they were larger items and I hadn't been charged a "bulking fee" for them. Apparently this is a fee used to lock in the space needed, and the physical effort used to load those things. He then sent me another contract, with $2000 added on, and wanted to collect half of that in the moment. $2k seems like a lot of money for the 50 cubes of extra space he gave me, so I asked about it and was told that he was reserving the whole truck for me. I questioned him about it quite a bit, and he stated several times that he was reserving the whole truck for me so that there wouldn't be any problems on moving day. He seemed sure that the movers wouldn't use all that space, and that my final payment would be much less because of the unused space. The movers told me that he only reserved half the truck. When I called to question him about it, he said that the movers should have plenty of space, and if they don't to just give him a call and he would take care of it. When they ran out of space, I tried to call John, but it seems that he blocked me, because none of my calls will go through. I called the company directly, but have been sent directly to voicemail. I left a message explaining things, but haven't heard anything yet. When I tried calling today, it seems like I'm blocked from that number as well.
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August 2022 by Bob Jarrett
DO NOT USE THIS BUSINESS!!!!! They are not a moving company, just a broker. When I initially contacted this company, A+ Moving Solution, I spoke to John Pizarro and requested a quote to move my wife’s personal belongings from Washington to Kentucky. I explained in detail the contents of 2 upstairs bedrooms, kitchen, and some, but minimal living room furniture. There would also be approximately 20 average size boxes of clothes and canned food items. No problem he said.At no time did he ask me for any measurements or the amount or cubic feet estimations. He said they had a formula they worked from derived from the information that I supplied, and it would be a total of $2850 door to door, of which he needed my credit card details now for $1185.82 to “Lock in” the price.The moving day came. Thursday 6/02/22. 2 guys arrived in a U Haul. NOT in a moving truck. They spoke or pretended not to speak any English. I asked where were they taking my wife’s belongings? “Salem, we think” they replied. I said OK but I was a little concerned. Then they looked at what the load was. “Oh no they said this is going to be $7700 and we need certified check or cash. No credit cards”. So while they were there I called John Pizarro at A+ Moving Solutions. He answered immediately and I started to explain the situation. He said let me put you on hold for a second, me thinking he is calling the actual moving guys. 10 minutes go by. That was the last time I spoke to him. Voicemail, Voicemail I left at least 3 messages, no call back. I go to talk to the moving guys they are speaking better English now, they said we get this all the time A+ Moving Solutions always underquote and they quote the minimum of 286 cubic feet, but it is always more, so they get the job and charge peoples credit cards for a down payment. I said I cannot afford that much but I can pay the original estimate. Can’t do that they said, shrugged and got in their truck and drove away. I tried again to reach John Pizarro. Voicemail, Voicemail no return call. I had been blocked.A few days later I called the Merchant number for A+ Moving Solution where it suggests I try and resolve the issue before filing a dispute. This number was answered by just a hello and what sounded like bar music was playing in the background and as soon as I started to explain the situation, the person hung up. I called back. Busy, busy, Voicemail. I had been blocked again. This is when I filed a dispute with my Bank and 6 weeks later got a refund.
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August 2022 by P B
Avoid by all means. They delete the 1 star reviews and pay for bots to leave 5 star reviews. They'll do whatever to get you to pay your deposit and will ghost you until they are within the 72 hour window once the deposit is non-refundable. They are brokers, not movers. Please look elsewhere. Finally got my refund back through my credit card company after 2 months of disputes.
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July 2022 by Chasity Powell
They took my deposit of $631 dollars and movers never came. PLEASE DON’T USE THIS COMPANY!!!!! They will talk really slick until they get the deposit and then stop all communication with you!!
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July 2022 by Erika Weber
DO NOT USE THIS COMPANY. IT WAS A NIGHTMARE. A + Moving solutions never told me they were a broker. I was required to pay a $800 deposit and $650 when they picked up my furniture and $650 when they dropped it off. The day of the move Ernest Moving company(?) told me they were coming to pick up my things. After they loaded the van they hit me with a $2200 bill and when they drop it off they said I would own another $1000. This is a total racket and you have NO control over the process. Oh and Ernest Moving lost 5 of my boxes. I reached out to A + Solutions and shocker - they never got back to me. A + MOVING SOLUTIONS IS A SCAM!
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July 2022 by kevin ashby
The move started off bad when I found out they passed the job off to EVERGREEN RELOCATION. The price went up $900.00 and I had to add a UHAUL fee. Customer service was none I had to call to find out when my furniture would arrive and when it did get to my apartment complex they would not deliver my furniture inside the complex instead they put it on the street in front, because they could not drive there truck inside due to drivers lack of experience. I would not recommend this company and if you use them expect to pay more.
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July 2022 by Paolo Botsford
A plus moving took care of my entire move from household goods to getting my truck shipped and I could not have been happier with the service they provided. Henry did a tremendous job coordinating everything and keeping me in the loop and making this move as stress-free as possible. The packing crews on both ends of the move were very nice and did a great job. Would highly recommend their services to all friends and family.
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July 2022 by Cayla
READ THIS DON'T GO WITH THIS COMPANY. SUE THEM. Don't listen to the good reviews, as you can see that good ones are posted after authenic bad ones.We had two different brokers speak to us and then they gave us two different deposit charges which equated to about $1,100 that we didn't need to pay if we had went through a moving company. They weren't very clear with the contract and the charges and were very sneaky. The second broker we spoke to checked our inventory and charged us an extra 1700 because we "needed a bigger truck". When the truck came they came a lot later than we had requested. Also we didn't even use about half the truck!! Why did they charge us more for a bigger truck!! We had anticipated to leave at 12pm at the latest but the movers came a little late and we left at 10 p.m. at night (we still had a seven hour drive to do) The movers were nice but took their time and chated a lot, even left the place a mess and took 5 hours to pack everything. (We only had a 1 bedroom apartment) They even broke some of our things along the way already and bent our fragile boxes. They didn't tell us that they would charge us an extra 1500 to have our things shipped the next day which we weren't aware of and all throughout the whole process. I think we paid an extra $2000 at least with this broker company. I should've listened to the bad reviews before going with them. I will file a business claim. Overall this is a horrible company and A Plus Moving solution should not be allowed to do business as they're not giving the right information and scan you.They do not do any research on the movers they provide and they just take your money in the process and then they ghost you and cut off communication with you and the order. They keep postponing a certain request or they circle around refunds without really giving you one. They didnt even explain the refund policy when requested. They keep making excuses and make a lot of fake promises. Their tarriff discount is a total lie as they pump the discount back in through the deposits you pay, hence there are no discounts. Their company is a complete lie and should be sued and shut down. With the deposits you pay, you're basically paying them to book a your move with an unprofessional, low quality company. I will file a complaint with the better business bureau. A plus solutions...should be called F plus. We paid for a whole truck but didn't use it and we couldn't get refunded for the space we didnt use. The brokers names were Michael and Chase.
