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April 2023 by Nicholas A.
I took my Tesla model 3 here for a simple mirror repair and I inquired about getting some minor body work done as well. First I waiting at the location for over 45 min without anyone even attempting to help. It took the tesla guy over a week just to provide the quote. He fed me BS like "yea I'll have your quote in 10 min". I called 2-3 times everyday for a week. Finally he gave me his quote and it was extremely overpriced as expected. The tesla guy sucks, I took my car to another collision repair shop down the road and I was quoted in less than 15 min for almost half the cost. Avoid this place if your time is valuable.
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April 2023 by JD S.
the car was never completed when they said (10 days) even though they had all the parts on day 15 and counting .they don't answer their phone,and they don't call you back.they are a preferred repair shop for Allstate I think it's time to prefer a different shop.
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March 2021 by Jon Pucillo Sr
Name has changed to carstar new owners and management. In these trying times they do everything to make your experience a good one. A state of the art collision center. Communications with their customers is unmatched. A place you can feel confident to refer them to family and friends.
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January 2021 by Puma Stelling
Lexus or Lexus here I would recommend that no one brings the car here they rigged the car get it off the lot and they can't even read it properly we have been going back and forth with them since December 4th and they can't manage to get anything right the car runs worse now after dropping it off and then it did before we dropped it off they refused to contact you horrible customer service
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January 2021 by Taylor Raulin
Supposed to pick up my car today after waiting so long. Trying to call numerous times and the phone goes straight to voicemail. They aren’t supposed to be closed for another hour. Tried calling the GM’s number and it’s the same number as the shop that doesn’t answer. I just want my car back. This place is a joke.
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January 2021 by Nelson Suarez
Save yourself the trouble, learn from my mistake. Do not come here.
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December 2020 by Harry Hawken
Excellent body repair. Great coordination with my auto insurance company. Work completed BEFORE promised. Excellent workmanship. Roxane was a terrific consultant!
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October 2020 by Nesly Depestre
Excellent customer service and attention to detail are top to none.
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October 2020 by David Benson
Highest quality workmanship and excellent attention to detail. Perfect color match on my light blue RX350.
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October 2020 by Jillian Lovett
I have been there a couple times with my vehicle and they have always taken care of me and made sure my car was in great condition before getting it back to me. They always keep me updated on the progress of the car as well.
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September 2020 by Regina C
I had very high hopes for Autonation considering they are Palm Beach Lexus certified collision center. Unfortunately the quality of the service I received was not acceptable. I came from 45 minutes away to get an insurance repair on my Lexus and was left more disappointed with the repair than I was after someone hit my car in the first place. From plastic tabs being broken, a plastic carpeted piece MISSING out of my trunk, so theres a hole straight into the body, overspray INSIDE my car, to so much debris being stuck in my paint & also the side skirt on my car didnt even get touched and it was included in needing to be fixed. Of course they offered to make the fixes for me but I dont trust them anymore after having my car for almost 3 weeks initially and seeing how I recieved my car back. Luckily these things are fixable, just with a LOT of time and more money than I intended on having to spend. Definitely never using autonation again. I also know now to never get a car from Palm Beach Lexus since this is their preferred collision center.
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September 2020 by Mary Davis
Kelly was very pleasant and informative about the collision repair process. I feel confident that my car will be just as pretty than before the accident!
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August 2020 by Raymond Ortiz
Was told my car would be ready in 2weeks and only to be told it would take longer . After they took the car apart. Poor Customer service its almost like a trap to leave your car there .
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August 2020 by Jerry S.
Collision manager was great. His name is Matthew. Got my car earlier than promised. Brought my car to my home and he returned rental. Jerry
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July 2020 by Shay Stoppelmann
Kelly and the manager were VERY responsive and professional. Kelly had my back the entire time and kept communication strong the entire time. Geico was terrible and they made sure to keep the communication going with their team to keep the ball rolling and get everything I needed to get my car back in perfect shape. They did a fantastic job fixing my car that had over a dozen dents from hail damage. I highly recommend this company and will definitely come back if I ever need repairs in the future!
