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March 2024 by Ben Riley
My personal go to rental spot! Amazing customer service from Mona & Herman. Very accommodating when providing service. Polite, friendly and very helpful! Clean vehicles, no issues and promises to deliver every time! Thankful for their efforts every rental I need!
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March 2024 by JamesNXS Lewis
Herman made the rental experience perfect. I'll always recommend renting from this location. They are also a Budget vendor. So convenient.
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February 2024 by Alejandra Torres
I had never rented cars with this company but I will definitely do it again, we had days trying to rent something and they resolved it in less than 1 hour. Thank you so much!
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January 2024 by Pedro Rodríguez
Is very good
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December 2023 by Michael
Didn’t have my car for pick-up and only told me 10 mins prior. If I had gotten there any later I would’ve left with nothing.
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August 2023 by Neisha Larae
You take money from my card for pre pay only for me to arrive and be told there aren’t any cars available. Why let people do reservations if you are out of cars???
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May 2023 by Dwayne Pearson
Avis takes care of me every time. I rent a car from them.
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March 2023 by Annie S.
Certainly a different rental car experience, but not a bad one! There is a desk in the airport where the baggage claim is, but the desk was closed when we arrived. We then caught the bus to the rental car area and it was just a short drive. When we arrived at Avis there were 4 people there helping everyone get a car. We didn't have any problems getting our car, we had a reservation already. You wait outside until they drive your car up...and you are ready to go!
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March 2023 by Kathleen McGrath
Woman that runs this store absolutely changed our trip for the better!!! Had a horrible experience at the airport rentals so took an Uber over as a last ditch effort. She could tell we were stressed and provided such amazing service to turn our day around for us! We received a reasonable rate and left happy and our vacation was back on track. I didn’t catch her name and tried to call to get it, but Avis has one of the most annoying phone service lines I’ve ever experienced, it’s impossible to get to a human. Will only rent from this store going forward when in the Palm Beach area. Thank you, thank you, thank you for being so extremely kind and helpful while I was grumpy and stressed!!!
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March 2023 by Melody Amaya
They were fair with although They tried to add insurance I didnt really need.
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March 2023 by adele gerber
Worst experience ever! They take your money and then tell you that you done qualify to rent a car. The refund then take 10 business days to reflect, ruining my planned vacation and wasting thousands of dollars!
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January 2023 by Austin Thomas
Shout out to Nicole, Mona and Herman. We rented a minivan for our trip to Blue Ridge for Christmas and they made sure we had a vehicle that worked for us and the grandparents for the long drive!
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January 2023 by Mook Smith
Each time I rent a car their customer service is always good
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December 2022 by Lindsay Caron
Horrendous. I rented from Avis in Europe 3 times, always at an airport. Twice, this was fine and as expected. But in Munich: the original rental agreement I signed for my 3-day rental, was $280. This included taxes, fuel, insurance, and other fees. Instead, they charged me $520 for the rental of this mini compact car for 3 days. I have filed a complaint and no one is responding. I receive automated emails, no phone call, and no response. This has been going on for two months. I've called customer service two dozen times and it's incredibly challenging to reach a human to speak with. I did just speak with someone and she was only able to find an invoice in German, uncommonly nothing was available in English. There was a randomly unexplained, unjustified cleaning fee for $99. An inaccurate charge for a 4-day rental, when I returned it on time for my 3-day. And a hidden airport fee that was not on the original rental agreement invoice that was about a 30% increase from the total. Those mystery, unexplained fees that were NOTon the original rental agreement invoice, still do not add up to an additional $240. And I have spent many cummulative hours dealing with this situation, without any contact initiated from Avis.They responded below. I emailed, as requested. No response.The unique reference number is 943A934.
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October 2022 by Mary Romano
No fuss got the vehicle I wanted.
