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March 2024 by Brian Gorodesky
Always have a good experience when renting cars at this location. Herminio is a good guy, and always does his best to accommodate me when I reserve a car at this location.
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February 2024 by Angela Glaze
RENT SOMEWHERE ELSE!!! I returned my rental and was shy about $5 in gas and they charged me $78!!! Told me I had to call the 800 number to dispute it. Called and spoke to a rep who told me they DEFINITELY overcharged me for the gas at this location. Will NEVER rent from them again!!! Whoever the manager is should be ashamed!!!
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February 2024 by Gregory McDonald
This is a locally-owned and operated location, and they are my go-to folks for rentals. Great folks and outstanding service.
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January 2024 by Jackie M
I have never successfully picked up a vehicle from this location. On three separate visits, they have told me they have no cars available for rent, even with a prepaid reservation. I watched the woman working the counter tell several people who had made reservations 2+ WEEKS in advance that they had no cars available for them, either. As it turns out, just returning a car from another location to this Avis is a nightmare as well. A fraudulent $29 "fuel service charge" was applied to my receipt for returning the vehicle "7/8ths full." The fuel indicator line was visibly ABOVE the full mark.
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December 2023 by Dennis Miles
Had a reservation two days in advance and made 2 phone calls today to confirm the pickup time and set up earned upgrade. Was told all was good. Arrived on time and was told there were no cars available. I asked about the approximately 12-15 cars sitting on lot (and took pictures of them) but was told they were unavailable as they were all going to maintenance. I asked if I could pick a car up tomorrow and was told there was no guarantee they could rent me a car tomorrow. On the lot were cars, SUV’s, minivan and pickup truck. Blows up my trip. Never had a bad experience with AVIS before. We have a corporate contract with them for a reason. Chalk this up to a bad day I guess.
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October 2023 by Willie Brown
The suv back driver side glass was dirty. I complained and it was washed but not clean.
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October 2023 by Miles Fertel
Don't rent at this Avis store. Truly terrible. They remove the discounts on your reservation and make you pay more for no reason. Their phone is disconnected so you can't call them. Stay away.
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September 2023 by Cecilia Ghilardotti
Absolute worst experience ever. Unbelievably rude and extremely unprofessional manager. He gave me the keys to my rental and pointed out inside the office to where the car was outside, without explaining anything. I went to what I 'thought' was the car and it was not. So while I was heading back to the office to get more specific directions, he comes out and yells at me across the parking lot "how hard it is to follow directions? It is there!!!" Pointing at a parking lot with HUNDREDS of cars... He continued to yell, I continued to say I DID NOT KNOW where he wa pointing at... And just gave up. I was left to just try out different cars until I found it. Car was dirty inside and out.
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August 2023 by Tina L. C
THE WORSE!! Very low class people who run this operation, they lie about policies and are truly unpleasant and extremely unprofessional. The people and place are GHETTO!Latin lady running it tried to have me vacuum out my rental (normal amount of wear) or charge me, this is her job. But she looks really lazy. Don't be fooled.She also TRIED to say the bad tire that was on our rental was our responsibility and that they would charge me for it. Also tried to charge me for an extra day due to getting a flat tire and not making it before close. What a JOKE. LOL I got my credit from Avis for tire and reported this vendor for inaccurate info and unprofessionalism.She was 20 mins late to open the office, even though I was told to be there first thing in morning. I'm surprised they are still in business.
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July 2023 by Barnaly Pande
Extremely poor service. We were told that we could not rent in the actual store and had to book online while in the store. But because of that, we could not get the cars advertised because although the service representative -Kayla- said that they were supposed to have them, but they did not have those cars yet. She spent the entire time on the phone and helping every single other person coming in while apparently assisting us.We had to take an Uber to the airport to eventually get a car.Unhelpful, useless, and very disappointing experience. Does not deserve even the single star, but there isn’t a no star option, unfortunately.
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July 2023 by Zned Pay
Avoid at all cost. Very poor service. I rented a van for my family who are visiting and we got it at 4pm. We use it only to find out that something is wrong, the van was not road worthy and unsafe. I returned it early morning of the next day but the customer service agent is being irrational and went to charge me for a day rent when I only have 2 hours left to raise this concern on the day I got it. Way to ruin my family’s vacation! Stay away from them, not worth your time.
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July 2023 by Michael Suniga
Worst rental company ever. Do not rent with Avis. Was told if I drop the car off early I would get a full days refund which didn’t happen. At the airport they gave me a car with a dead battery. Then I get to the drop off location and the office opened late because nobody was there to open . Literally the worst experience I’ve ever had with a rental company.
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July 2023 by r t
Terrible place to rent any vehicle, customer service is very poor lady in front desk not kid or polite don't care about customer at all never rent there again. Please don't rent here.
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June 2023 by Kali Nguyen
Made a booking at this location and took an Uber there only to learn that they have no cars. They allow bookings however there is no way to honor the reservation when you arrive. Huge waste of time and money.
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May 2023 by Martin Treppa
Called multiple times and couldn't get through. Based on the reviews, decided to get my rental from the airport.