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December 2023 by Goodline Richelieu
I love Diana she was talking to me very nice she’s the best
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November 2023 by Venus Holloman
After a horrible experience at another Boa location in lake park I decided to drive to this bank as soon as I stepped in the bank I was greeted and helped no lines no waits no attitudes. Herma and Channiel was eager to help me and assured me that I would be taken care of and trust me they did just that!! I cAme in upset but I left this bank with a smile on face and money in my hands in less than 5 mins!! This will be the only Boa location I go too!! The service was AMAZING ? THANK U LADIES FOR BEING AWESOME ?
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May 2023 by Phillip Ho
I’ve been here so many times since I to do some paperwork but this time I met a staff who helped me with notarized papers! He was so friendly and willing to help even though it was lunch time (1pm) for the appointment! I didn’t have to wait for this appointment. Many appointments before I had to wait at least 15 minutes late! ? update for today, this location seems to be improving on its services!
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January 2023 by Bhadd Williams
Rude customer service allows guest to skip the line and wait 30mins and longer to see a teller !
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August 2022 by C Bris
Poor service .prepare to stay in line forever.only one person working . Ridiculous.this is the 3rd time visiting this location and the same story .
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June 2022 by Patience H.
I scheduled an appointment and showed up to the doors being locked. Tried to call and got through to nobody. I'm VERY annoy d and will be choosing a new bank
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April 2022 by Karen Roongrojana
Went here yesterday for a cashier's check. Waited in line. One teller slower than molasses in January. Then she told me cashier's don't do it point me to nice lady in a cubicle. I didn't have the address. Was told to come back today. I did then was told I ipads don't work. Internet down. And guess what. No Tellers at all! Service going down hill!
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March 2022 by Natalia Govorova
Pretty busy location, always a line and only one teller. People leaving anry, the manager is rude and not helpful.
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November 2021 by Dona Derizon
I was I in line for 30 minutes and there was only one teller , they customer service are terrible at this place
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August 2021 by Richard Reineke
I thought the two stars initially I had seen on Google review was a mistake. It was not. This has got to be the worst bank I've been to in 20 years. I had to return with a check that the customer had written the wrong date on, they changed it and initialed it, and because they felt his initials didn't quite match that she had to wait for the supervisor. The customer had said if there were any issues they could just give him a call. They have not and I have been here for over 30 minutes. I would not open an account with Bank of America, ever! This is unacceptable.
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June 2020 by court vel
All I have to say is the service is barely there to non-existent. There was one teller today at 1pm. I was eventually served at 1:23 and almost forced to walk around the building to exit by the security. In 104•f Florida heat. The manger on staff did not even acknowledge me or the other 12 or so customers in line and continued to let them stand and wait while she walked around. Only her and the man teller were the only employees present. They cant treat this building like that just because of the area it’s located and the clients. Do better!
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May 2020 by Lee P
No Drive-Thru service. No commercial banking line inside. They have no regard for safety of their commercial banking customers. They have 0 respect for their commercial banking customers time either. The line inside builds up and people are waiting 45 minutes for two tellers. Meanwhile, all the manager does is smile and greet more people.
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March 2020 by Ky Richards
Flor the manage has the most disgusting attitude I’ve ever experienced. I work in customer service and you should treat no one with that level of disrespect. I made an appointment showed up before my appointment waited an hour after my appt to all the customers who where here before me were helped. I finally get up and make her aware that I made an appointment to skip the line she looks me in my eyes and says okay so what do you want me to do? I had to ask her again aren’t you the manger. I want you to do your job disgusting honestly never again
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March 2020 by Kyler R.
Worst location ever FLOR the manager is horrible. You make an appointment to be helped. Not told okay and what do you want me to do. Simply disgusting
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February 2020 by Sarah Abed
Worst location ever. manager was rude never smiled never greeted anyone. Only 3 tellers very slow ones too line going outside. No drive through service . They should close that branch. I took my bank business to PNC and I saw the difference. Never again
