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December 2023 by Peter Scott
The general manager Alina was extremely helpful. I tried the Casper mattress at another store, but when I went here I was offered a bundle of the mattress, a mattress cover, a set of sheets, and two pillows- all for the same price as the mattress alone would cost at that other store. Everything except for the mattress I picked up in store, and the mattress was sent via free UPS 2 day shipping.
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March 2023 by Jerry Ellis
Alina Gabriel is the true success to this location from the very beginning of Casper opening in Rosemary Square / City Place. Casper makes the utmost best sleep products that won't disappoint. The store team is fantastic and their for any of your sleep needs. Best of Zzzzzzs
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November 2022 by Orazio Marinelli
I wouldn't waste your money. Do not order one thru Amazon. We've been trying to return the mattress (the wrong one was sent) since May of this year! Forget trying to contact Casper. No help whatsoever. I can only imagine how awful their services are if you buy one in their store.
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October 2022 by Orazio Michael
I wouldn't waste your money. Do not order one thru Amazon. We've been trying to return the mattress (the wrong one was sent) since May of this year! Forget trying to contact Casper. No help whatsoever. I can only imagine how awful their services are if you buy one in their store.
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October 2021 by Mr. Mucha
I can not say enough good things about Casper and this location! I originally found a Casper pillow at Target and have been loving it ever since! When my wife decided she wanted a new mattress, I decided to shop around with all the big box retailers to make a decision.From the moment I walked into the Casper store, Jerry, the store manager was super helpful and kind! He walked me through all the different selections, made his recommendations, and was very easy to chat with!I was very happy with the customer service, I wanted to bring my wife back the next day!Unfortunately, Jerry wasn't in, but I was able to reach out to him, and he notified his assistant store manager Alina, that we were coming in to shop!Alina was ready and waiting for us! She was also very kind and very helpful!Alina was able to get my financing to go through quick and simple, and we ended up buying 2 mattresses, 2 mattress protectors, and a dog bed all for half the cost of 1 mattress from competitors!All I can say is that my wife and I love Casper products, and now love the retail location as well!I will be sure to tell everyone I know how great Casper, Jerry, and Alina were!Thanks again! 10/10 :D
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August 2021 by Maria Petit
Very nice people in this store! Helpful and super informative. LOVE my mattress and my pillows!!These 1 star reviews must towards from the third party delivery service because Casper's people and customer service were great!Anyone that rates Casper lower than 5 stars is nuts!!!
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June 2021 by Jonathan Blitman
I cannot say enough positive things about this store and the store manager, Jerry. Jerry was very helpful in helping us select our new mattress and Haven bed frame. He also truly went above and beyond to hold our items in store until our new-build townhouse was move-in ready, and worked to get us a delivery credit, as we were picking up our furniture in store.This Casper location is a true gem and I can't wait to work with them again in the future!
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March 2021 by Daniel Mucha
I can not say enough good things about Casper and this location! I originally found a Casper pillow at Target and have been loving it ever since! When my wife decided she wanted a new mattress, I decided to shop around with all the big box retailers to make a decision.From the moment I walked into the Casper store, Jerry, the store manager was super helpful and kind! He walked me through all the different selections, made his recommendations, and was very easy to chat with!I was very happy with the customer service, I wanted to bring my wife back the next day!Unfortunately, Jerry wasn't in, but I was able to reach out to him, and he notified his assistant store manager Alina, that we were coming in to shop!Alina was ready and waiting for us! She was also very kind and very helpful!Alina was able to get my financing to go through quick and simple, and we ended up buying 2 mattresses, 2 mattress protectors, and a dog bed all for half the cost of 1 mattress from competitors!All I can say is that my wife and I love Casper products, and now love the retail location as well!I will be sure to tell everyone I know how great Casper, Jerry, and Alina were!Thanks again! 10/10 :D
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February 2021 by Moe G.
Bed in a box at extremely reasonable prices. Before you cash in your 401k for some springs and foam from Sealy, Simmons, Serta, or Stearns and Foster at Mattress Firm or Sleep Number, lemme give you a little hint. You're paying for their advertising....not the mattress. This company makes a great product. Best mattress we've slept on....and we've had more expensive ones. We'll take our Casper every day of the week and twice on Sunday. Strongly suggest you try bouncing up and down a couple of times on the inventory at their WPB location before ponying up multibucks on a "name brand" mattress that's essentially identical. Might be very pleasantly surprised. Comparable mattresses we tested out were 3x to 5x the price of Casper. Easiest decision we ever made. ,
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January 2021 by M Hertz
Great experience. I really love the Wave Hybrid matresss I purchased so far. Carol was great.
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November 2020 by sebastian espinoza
Super friendly staff! Very safe and clean feeling place:) Fast way to get best bedding out there
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August 2020 by Meli Gomez
Best mattress purchase ever!! Thank you Kyle and the friendly staff at the store.I really enjoyed how the store is organized and decorated!I recommend anyone looking to try out these amazing mattresses to come here and do your due diligence!
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March 2020 by June Monaghan
HORRIBLE!! Made a BIG purchase. First sales person wasn't really interested in helping us, second was not much better, third one was very nice (finally). Ordered bed and everything that goes with it. Delivery people finally call to deliver after 1 1/2 weeks. DELIVERY COMPANY IS REALLY BAD!! They arrive to tell me bed frame is damaged so they won't deliver anything. Driver won't even speak to the store to sort everything out. He just wants to leave. Had to reschedule delivery. Spoke to at least 4 different people from Casper and delivery company to make sure next delivery goes well. After another 1 1/2 weeks, delivery company shows up with one item (ONE ITEM)... not the complete order... ONE ITEM!!! SERIOUSLY!! Same delivery people didn't care at all, just want to go to next delivery. All Done! Canceled order. Went directly to Tempur-Pedic and received the beds/frames the very next day! DON'T BOTHER WITH CASPER!!!
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February 2020 by Ashley Logan
Just got my new mattress! The retail store was so cool. Nice cozy beds to sample and the sales staff know their stuff! They answered all our questions and the process for taking home the mattress was very easy.
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January 2020 by SparkGirl 1.
The staff are SO RUDE and gave me a dirty look as soon as I waked in. I went to sit on a mattress and the old lady came to me and started fixing everything like I messed something up (which I didn't) then we went to another mattress and she came in and asked me if I was waiting for someone to pick me up. Then I went to another mattress and she was peaking in right as I touched the mattress. We decided to leave because we felt unwelcome. Almost all the employees gave us dirty looks and said nothing to us as we left the store. Really horrible.
