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February 2024 by Gods2ndFavoriteBassPlyr
Call the branch... phone rings and rings. Eventually a recorded voice answers and says. "We're busy. Call back later." This is NOT an exaggeration
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January 2024 by Elizabeth Hutchinson
Manger called and had my vehicle booted. Arrived to the bank early realized they weren't open. Step away from my vehicle to kill sometime. When I returned my vehicle booted. I wasn't parked illegally or by any tow or boot signs. I was parked in the customer space. When I spoke with the manager he said he notice me that morning. We were both waiting in our cars in the parking lot and saw me walk to the front door. But still called to have my car booted and said he couldn't do anything about the $65 fee. I understand if my vehicle had been sitting there for 2 + hrs but that wasn't the case. Scrolling through the reviews I see I'm not the first person this has happened to. The manager was able to have their boots removed without any fee. Not sure why he wasn't able to resolve my situation. Won't be returning to this bank.
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April 2023 by Megan Haggerty
they have the wrong phone number on here! I called and it went to a lady's cell phone- no relation to chase LOL
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June 2022 by Steven B.
Initially I had a very poor experience at this branch, as my truck was booted while I left the premises to wait for the bank to open after depositing a check. However, after my truck was booted, the manager Alex went above and beyond to make amends for my negative experience. This is the exact kind of customer experience I have come to expect from Chase and is the reason I continue to trust them with all of my banking needs.
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January 2022 by Robert
Terrible customer service. Went to a chase bank to open a checking account and was told I needed to make an appointment but there was no availability that day. So I called the next day and made an appointment with Josh at this branch but when I got there at the time of my appointment they said he was out to lunch and that he should be returning soon. I waited for a while, but decided to leave thinking that if this is the type of customer service I can expect from this bank, I'll go elsewhere.
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June 2021 by Rabia J.
I never even knew this bank existed. We had to pick up cash last minute and found this in downtown WPB. The ATM was easy to use from the drive thru area. It's the best option for the weekend. The bank is right in the middle of the city. For all your cash needs or problems , Chase Bank you can count on!!! Side Note - Be that consumer and spend that money or save it at a bank. Your choice and wish. ~
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December 2020 by Skye Nosbisch
Hyun Min L. Cash is an incredible banker... always helping us and looking out for us, and always available to answer questions or assist with what we need!
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December 2020 by Barbara Poglaien
I arrived late and a very kind gentleman Dwight and helped me out and save the day I needed a cashiers check last minute.
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October 2020 by Ayub Madah
Excellent customer service, had an appointment with CASH, wonderful personality, took care of everything professionally and answered all my questions with a big smileThank you for a great banking experience
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May 2020 by Eugenia Moreno Uribe
The staff always are very pleased to serve and cheerfully. I am very happy with my choice and baking at chase.
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February 2020 by Annette Levinson
Had a problem with my account. The branch manager Alex spoke with me and fixed it. He spent 15 minutes working with me. Alex smiled and showed great patience to me. What a helpful man. Thank you Alex.
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November 2019 by Danielle Hayden
9/10 times that I have visited this bank to deposit money, I’ve had to spend my entire lunch break here. They are heavily understaffed. I use the drive-thru every time and despite the fact that I am the only car there every time, I wait 20-30 minutes to deposit a small amount of cash. Apparently the people who deal with the drive thru also deal with customers inside, so half of the time you wait for 10 minutes in your car just to get someone to acknowledge that you are even there.
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November 2019 by Daniel Fischer
I bank with Chase. My vehicle was booted in this Chase parking lot.Edit: Alex, the bank manager reached out personally, and fixed this. Very appreciative to him for inpecable customer service.
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September 2019 by Linda Bryant
It's ok nice bank
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August 2019 by Jhon B
Staff didn't seem very educated regarding JPMorgan products. Sister had a charge on her credit card and the employee couldn't give her a detailed answer regarding why. Was totally a waste of time and feel much better not banking with them. I recommend going to another branch if you use Chase and if not. Consider online banks.
