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January 2024 by Jason Fisher
Terrible branch 7 desks 2 bankers working took 10 minutes to tell me they were too busy to open a new account for me no customers at their desks
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January 2024 by Felipe Hultz
In the intricate dance of business banking, one might expect a relationship filled with trust and mutual respect, akin to the nuanced dynamics in 'Fifty Shades of Grey.' However, my experience with Chase has been more akin to a narrative of unfulfilled expectations and bewildering twists. Their propensity to close accounts without a whisper of explanation mirrors a story of control without the underpinning of reason or accountability.The professionalism at Chase, or rather the lack thereof, feels like a script missing its key dialogues, leaving one in a labyrinth of unanswered questions and unresolved issues. Each interaction becomes a scene of perplexing complexity, devoid of the clarity and resolution one ardently seeks.While I hold no knowledge of the ambiance within their physical locations or the character of their in-person staff, the narrative of their customer support has been a tale of frustration. It's like an extended, discordant dialogue, reminiscent of a tedious three-hour call, lacking the understanding and connection one might yearn for in a partnership. In this story of banking with Chase, the shades are less about intriguing mystery and more about opaque, unfulfilled expectations.
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December 2023 by camilo londono
Worst chase bank I ever been to, No sense of customer service. They can’t really help you out because they don’t know what they are suppose to be doing. Go to a different branch if you want things to get done with a sense of urgency.
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December 2023 by B
Worst chase bank experience ever. I’ve been with chase for 10+ years and the service was horrendous. I have never met a woman so rude in customer service: the short, old and overweight woman was incredibly rude.
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September 2023 by alyssa hall
Aleah at the front desk helped me. She was amazing at her job, was so kind, and had the most beautiful heart. I have never had such an amazing experience at chase bank! Thank you Aleah!
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April 2023 by Sourfruit
The customer service here is beyond non-existent. If you think calling is useless, at this branch it’s as if you don’t exist! They move like they’re half-dead iguanas, and make a fuss about the smallest issues. So petty & unprofessional— what a joke of a “bank branch”.Only *some* bankers are kind, but the general walk-in experience is awful.
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July 2022 by Sir Trevor
was there a few days ago to withdraw money from drive thru. i wasn’t aware that there was a limit of how much you can draw before having to come inside. the female teller was was very rude about the situation! do not recommend this branch. avoid if you can
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March 2022 by Sendy Desir
This branch must of hire the most unprofessional team possible, there is no way this place is currently still open for business.The level of customer service shown at this location is beyond poor.There is no type of care for their clientele, literally from the moment you walk through the door.They do not care enough to acknowledge you as a Client let alone help you in order to conduct business And when ask for a manager, they never have one available on duty.In addition, there is no way the ATM outside is constantly glitching while making deposits. But yet is able to take funds, give you a receipt with no proof of funds being deposited.and you as the client have to call to get it fix yourself because the staff is too busy to help clientele.
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March 2022 by christal connell
I’m not sure why this location has such a poor rating, even with a wait, Solomon was so kind and helpful it made it worth the experience!
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October 2021 by Common Greight
Diego Reis is a true professional. He really cares and has the best interest for his clients. One of the best bankers I’ve dealt with of all time! Thanks Diego!!!!!!!
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October 2021 by Emily Perez
Thank you Thomas! For squeezing us into your busy schedule on 09/18 in the morning! ! We appreciated your time, patience and understanding!
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September 2021 by Diego Cribaro
Thomas Quecuty , Thank you for your time , your service and your patience. You really love what you do and it shows. I recommend you 100%. I would hire you if I had a bank. thanks bro!!!
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August 2021 by Kevin M.
OK...so my wife calls our business banker in NYC who says if we are getting an error message opening a regular checking account online to go into the branch here in West Palm Beach, Florida. A trip to this location and the banker looks up her business account (approaching 500k) and tells her, "sorry you need to come back for a basic checking account with an appointment. Busy all day and can't help you." You know what... f-you! These people need to be fired and start fresh. Absolutely outrageous. We have people about to lose their homes in this country! If you don't like your job go sit on the corner with the homeless and see how that works out for you! They are so lucky I wasn't there because I would have told them to stick where the sun don't shine! My G-D F-You.
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June 2021 by Tom C.
I see why this location has 1 star already. I fully agree with previous comments that staff here is very rude. I came in to open a checking account and was told to make an appointment and come back another time. I went to a different location and it was no problem.
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June 2021 by Lori Sisto
I have been a Chase customer for 30+ years, both for business and personal. I made a deposit of 15 checks here last week at the inside teller. The deposit was never made. Luckily I had her give me a receipt. It has now been four days since that deposit and I still don't have my money. Apparently they are doing an investigation. I don't know who is at fault, but I will NEVER do a transaction at this branch again. BEWARE!!!
