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February 2024 by Brad S
I recently had a phenomenal mattress shopping experience with Sam at City Mattress. His expertise and friendly demeanor made the process enjoyable. He patiently guided me through various options, ensuring I found the perfect mattress for my needs. I highly recommend Sam for his outstanding customer service and product knowledge. My overall experience was exceptional, thanks to his professionalism and genuine commitment to customer satisfaction. Do yourself a favor and buy a Prana mattress immediately.
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February 2024 by Doug Sanchez
Kelly was amazing! She showed us all of our options and guided us to select the best mattress that suited us both. Thanks Kelly!
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February 2024 by June Henderson
Just purchased a new mattress at citi mattress of west palm beach. Our sales associate Bo was fantastic. Very knowledgeable on all aspects of the mattresses construction and types we would like. Was not pressured at all and was very personable. Would definitely recommend bo anyone shopping at citi mattress.
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February 2024 by Jack Russell
Just had a great experience purchasing a new mattress at citi mattress in west palm beach. The sales associate Bo that worked with us was fantastic and very knowledgeable. Would recommend her to anyone purchasing a product citi mattress!
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February 2024 by brandon politte
Everything was quick and easy. Kelly wasr helpful with finding the right mattress
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February 2024 by Lou Villano
We have to compliment Bo Lorek who was very patient & professional with us as my wife and I searched for a new mattress. About 2 years ago we purchased our platform bed at this location in West Palm Beach on Palm Beach Lakes Blvd so we were very happy then with our purchase. Bo spent a far amount of time going from mattress to mattress as my wife tried them out. WIth her annoying back she wanted to get the right one that she would feel comfortable on. Bo worked within our price range, gave us a few suggestions and options. Finally after trying out about 5 - 6 different ones we settled on the Hybrid Karma King. She gave us a great deal and we walked out very satisfied. Funny to say but buying a new car is much easier then trying to buy a mattress that 2 people can be happy with. Happy Sleeping !
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January 2024 by Joy Vest
Such a great place with AMAZING service after your purchase - something I didn’t even consider when buying my mattress there!I was so initially nervous to call to ask about a service call for my elderly Aunt who had purchased a mattress there.The team was SO kind and didn’t even blink an eye ! I was set up with an appt and Dereck was the INCREDIBLE and kind technician that helped us!!! We are so thankful for his support - he was a gem to work with !!Do your homework - make sure you choose a company that has your back - literally !! Love City Mattress !!
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January 2024 by Lynne Duvivier
Hands Down, no contest John was the most honest, responsive person I have worked with in the last year.I'm retired and made my living in sales and marketing.I understand the mentality and I find customer service is almost non existent as no one does what they said, follows up, confirms delivery.John promised and then over delivered on those promises and City Mattress backed him up 500% work super supportI would not hesitate to tell anyone if they need a mattress to find John and go to City Mattress in West Palm Beach FloridaLast but not least the mattress is super comfortable, delivery was on time and easyAll around great retail experience
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November 2023 by Jairo Castro
options for rest
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November 2023 by Ella L
This was my first experience with City Mattress and I am so happy! Bo the sales person in West Palm Beach is fantastic, the bed was delivered a few days later, just as promised. The bed is perfect and the two young gentlemen who delivered and installed the bed are just the nicest and most professional! James, and I wish I remembered the other name - he’s been with the company for 10 years. Thank you so much, it’s been an absolute pleasure doing business
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June 2023 by Gloria El Amin
I needed a new mattress. I walked in, and this lovely lady Kelly. Showed me many good ones and allowed me to test as many as I wanted. She was very helpful and the delivery was easy-peasy.
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February 2023 by John R.
Excellent sales experience at City Mattress in West Palm Beach. Wide variety of high quality products at various price points.
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February 2023 by Rachel Roy
We bought a Tempurpedic here we absolutely loved, but unfortunately I was just sleeping too hot on it. We just exchanged for a Prana and are looking forward to our delivery next week. This review is primarily about our service. The store manager, Sam, could not have been more friendly and helpful. He was willing to do whatever it took to ensure our satisfaction with the bed and we couldn’t be more appreciative of his excellent service. Sam made our experience in making this big purchase that much better.
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February 2023 by Caleb Holliman
Avoid! Spend your hard earned dollars at a furniture store that values their customers and will stand behind their product. We purchased a fairly expensive sectional that had one section that was defective. The repair guy they sent out said it would need to be replaced. The replacement did not match the color of the rest of the sectional. The replaced it a 2nd time with the same result. The delivery guys, sales lady, and customer services all agreed that the sectional would need to be replaced a a full set to guarantee that the prices would all come from the same batch and match. The delivery was scheduled for a full replacement, then someone else called us saying it was canceled. We were told that they do not swap out items for color matching and that your lighting in the home may be different from in the store. Clearly this person was not informed of the full situation and this responses does not fit the issue we are having. I spoke with the store showroom manager and was told that ultimately it is up to the customer service center to solve the issue. Unfortunately the customer service center is an international call center with terrible customer service, lack of problem solving skills, and terrible communication. We are stuck with a $4k sectional that does not match. I would never purchase from City furniture again. The store level people were nice, but unfortunately can not help with anything once the sale is done.
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January 2023 by Irene Rifkind
I highly recommend going to see John if you need a new mattress. We did go through an exchange process and he helped us every step of the way to make sure we got the perfect mattress! We are very happy with our purchase. Thank you John.